Tripti kumari

Operations Associate

Noida, Uttar Pradesh, India9 yrs 8 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Over 6 years of diverse experience in customer support roles.
  • Proficient in quality auditing and process analysis.
  • Skilled in managing customer escalations and backend operations.
Stackforce AI infers this person is a Customer Support Specialist with expertise in Quality Auditing and ITIL processes.

Contact

LinkedIn

Skills

Core Skills

Technical SupportCustomer SupportQuality AuditingProcess AnalysisBack-end Operations

Other Skills

ITILHelp Desk SupportAuditingChatbot TestingCase AnalysisCustomer Escalation ManagementBusiness Process Outsourcing (BPO)Public RelationsEmail ManagementCertified Quality Auditor (CQA)LTDSalesforce.com ConsultingIssue Resolution ManagementHP Business Service ManagementHP Operations Manager

About

I have 6 plus year experience into various organisations.

Experience

9 yrs 8 mos
Total Experience
2 yrs 4 mos
Average Tenure
6 yrs 5 mos
Current Experience

Wipro limited

Helpdesk coordinator

– Present

Technical SupportITILCustomer SupportHelp Desk Support

Silaris information pvt. ltd.

Quality Auditor

Aug 2023 – Present · 2 yrs 10 mos

  • Audit calls, chats, and emails
  • Analyze NPS detractor cases
  • Prepare case studies and feedback
  • Perform T&M; analysis
  • Conduct chatbot UAT
  • Manage WhatsApp communication
  • Handle backend updates and JIRA coordination
AuditingChatbot TestingCase AnalysisCustomer Escalation ManagementQuality AuditingProcess Analysis

Extramarks

Associate

May 2022 – Apr 2023 · 11 mos

  • Managed customer queries and escalations
  • Worked on Salesforce ticketing
  • Handled loan processing

Paytm

Associate

Sep 2021 – Apr 2022 · 7 mos · Noida, Uttar Pradesh, India

  • Email support and ticket management
  • Merchant onboarding and issue resolution
Back-end Operations

Tech mahindra

2 roles

Customer Support Specialist

Jan 2020 – Present · 6 yrs 5 mos

Customer SupportBusiness Process Outsourcing (BPO)

Associate

Jan 2020 – Sep 2021 · 1 yr 8 mos

  • Handled international inbound calls
  • Provided global customer support

Vayam info solution pvt. ltd.

Administrator

Sep 2018 – Dec 2019 · 1 yr 3 mos

  • Managed queries and escalations
  • Ticketing via HP Service Manager
  • Coordinated with L2 teams

Silaris information pvt. ltd.

CRE

Aug 2015 – Aug 2017 · 2 yrs

  • CRM tools and helpdesk support
  • Handled LG customer queries

Education

SIKKIM MANIPAL UNIVERSITY

Bachelor of Computer Applications

Sikkim Manipal University - Distance Education

Bachelor in computer application — Computer application

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