Apr 2023 – Sep 2023 · 5 mos

• With Craftt (https://www.craftt.xyz/), businesses can onboard, pay, and manage their extended workforce networks without compliance worries. The platform offers verifiable credentials, workflow tools, global payment as well as workforce intelligence
• With Lynk, businesses can source and engage anyone from a global network of 100+k experienced professionals for projects and contract roles. It currently partners with over 350+ enterprises and fast-growing companies across the financial services, technology, consumer products, and healthcare sectors.
• My responsibilities during this time included
• Lead PM for the development of contracts, compliance, and payment solution - Craftt
• Developed GTM strategy, pricing, and roadmap for new product in collaboration with CEO and Head of Product

Jan 2022 – Apr 2023 · 1 yr 3 mos

• Implemented semantic search capabilities and improved search depth metric by 15% points
• Managed team of 7+ engineers, designers, and operation team members spanning multi-feature compliance and workflow customizations for 3 enterprise customers managing revenue of $400k
• Led research, planning, and execution of 3rd party integrations with compliance, conferencing and payment tools
• Spearheaded the transition and integration of existing products into a unified platform resulting in cost savings and expansion of the company's product offerings and market reach

Jan 2021 – Dec 2021 · 11 mos

• Grew multi-locational (HK and India) operation teams and managed feature-driven development
• Led a team of 2 designers and 7 engineers for the implementation of permission-based workflow management features, lending to an increase in usage of the platform by 20%
• Implemented features and automation for more organized, detailed, and accurate internal finance reporting and invoicing to clients, increasing the productivity of the finance team
• Helped build the Product Operations function by structuring the team’s operating procedures and workflows, acted as a decision-maker on recruitment, and designed and executed onboarding programs
• Demonstrated Proof-Of-Concept for a concierge set up to onboard premium customers and spearheaded hiring, training, and establishment of a full-time team of 5 members

Apr 2020 – Dec 2020 · 8 mos

• Led training and enablement, set up and managed tools and facilitated market research and interviews
• Conducted workshops to train 100+ members as part of product upgrade comprising 25+ features; upgrade improved usage and decreased time taken by account managers to support clients by 25%
• Managed implementation and maintenance of analytics tools - Mixpanel & Hotjar - defined, tested, and deployed dashboards to monitor key metrics driving product as well as business decisions
• Set up ticketing software (Zendesk) to streamline support processes by building triage workflows and training support teams, reducing the average time taken to solve support issues by 50%

Apr 2019 – Mar 2020 · 11 mos

• Held P&L responsibility
• Client relationship management by gaining insight into project requirements and providing solutions to reach their research goals
• Account growth in APAC and Europe region through outreach and client calls/meetings to build a strong inflow of projects
• Training and mentoring associates regarding internal workflows and processes; collaborating in building best practices for the account

Apr 2018 – Mar 2019 · 11 mos

Apr 2017 – May 2017 · 1 mo · Mumbai

Apr 2016 – Apr 2016 · 0 mo · Bengaluru, Karnataka, India