Tushar Swaroop — Co-Founder
As an Operations Manager at Grapes, I leverage my expertise in service management, customer relationship management, strategic planning, team leadership, and process optimization to drive business growth and enhance client retention. In this role, I oversee daily team tasks, strategize, meet with clients, and establish standard procedures to ensure efficient work completion. With a keen eye for detail and a commitment to quality, I ensure timely project delivery while excelling in team leadership and client relationship management, contributing to operational efficiency and overall success. During my tenure as the Assistant General Manager at IndiaFilings.com, I led the business registration team, offering comprehensive solutions including company registration (MCA), GST registration, CAO, tax filing, and compliance management. I prioritized top-notch service delivery, customer satisfaction, and operational excellence, serving clients across diverse sectors and sizes. With a BSc in Hospitality Management from Periyar University, I bring a strong foundation in customer service and operations. My career journey began in the hospitality sector with esteemed brands such as ITC Hotel and Radisson Blu, where I honed my skills in delivering exceptional service experiences and efficiently managing operations. My dedication to excellence has earned me recognition, including Employee of the Month at Radisson Blu, the Bravo Award from Radisson Hotel Group, and Appreciation Letters from the General Manager of ITC Hotel and the partner of IndiaFilings. Furthermore, I have extensive experience collaborating with major banks like Axis Bank, Yes Bank, Kotak Mahindra Bank, DBS Bank, ICICI Bank, and Standard Chartered, overseeing current account openings for startups. I am eager to connect with industry professionals to exchange insights and explore potential collaborations.
Stackforce AI infers this person is a seasoned Operations Manager with expertise in service management and customer relationship management.
Location: New Delhi, Delhi, India
Experience: 6 yrs 11 mos
Skills
- Operations Management
- Team Leadership
- Customer Service
- Service Delivery
Career Highlights
- Expert in operations management and team leadership.
- Proven track record in enhancing client retention.
- Recognized for excellence in service delivery.
Work Experience
grapes
Operations Manager (11 mos)
IndiaFilings.com
Assistant General Manager (2 yrs)
Manager (7 mos)
Team Lead (1 yr 1 mo)
Associate (3 mos)
ITC Hotels
F&B Associate (4 mos)
Radisson Blu Hotel Greater Noida
F&B Associate (1 yr 2 mos)
Hotel Parle International
F&B Intern (5 mos)
Golden Palms Hotel & Spa
F&B Intern (5 mos)
Education
Master of Business Administration - MBA at APJ Abdul Kalam Technological University
AI in Marketing at Indian Institute of Technology, Roorkee
BSc in Hospitality Management at Periyar University
