Oct 2019 – Dec 2023 · 4 yrs 2 mos

• A family conglomerate with establishments in the education, entertainment, and mining sector. My major responsibilities entail:
• Market Research for new business and expansion opportunities
• Overlook new marketing trends and expansion strategies.
• Monitor group’s performance against upcoming future trends & create strategies to boost revenue.
• Introduced contemporary business management systems like SAP enterprise systems to manage operations and customer relations.
• Services delivery, customer success and program leadership
• Cross- functional leadership delivery across customer, professional services, product management R&D, product engineering teams
• Product Management - Product backlog creation, refinement, and prioritization

Jun 2016 – Apr 2017 · 10 mos · Greater Noida

• OSS – BSS - Managing day-to-day operations for Maxis Telecom Malaysia
• Electronic Bill Presentment System:Application functionalities involved
• Processing the unstructured call data using unix shell scripting to generate usage records.
• Monitoring and evaluating process execution, trends and root causes, business performance, and business controls to promote client satisfaction and achieve operational results.

Feb 2016 – Jun 2016 · 4 mos · Greater Noida

• "Predictive Service Assurance"
• This project was intended to be an industry solution for Wipro. To create an efficient algorithm to analyze the call data records and derive key performance indicators from it, a web-based java application that can formulate trends from historical data and make predictions for future was proposed and successfully implemented.

Aug 2015 – Aug 2018 · 3 yrs · Haldwani Area, India

• Delhi Public School, Haldwani (franchise of the renowned Delhi Public School Society,New Delhi) was started with the intent to spread quality education in the Kumaon region of Uttarakhand .This catered to both social and entrepreneurial growth of the region.
• Designing operational and functional level strategies for day-to day functioning.
• Developing procedures to bridge the gap between the challenges of local infrastructure and modern amenities.
• Keeping the school abreast with state of the art technologies.
• Integrating an ERP system for efficient school management and complete paperless transaction across all modules.
• Automated processes for salary generation based on bio-metric systems and leave approval data.
• Complete Inventory management from requisition to rendering.
• Implementing Live transport tracking systems despite the challenges of inept local infrastructure

Jun 2015 – Jul 2015 · 1 mo · Gurgaon, India

• Software Developer
• The company website, being in its niche phase of development required end to end designing. The major areas of work included UI design and database connectivity. Implementation of homepage scroller, structured gallery with parallax implementation, support in live chat implementation and LAMS tool integration were the focal points.