Jul 2024 – Jul 2025 · 1 yr · Bengaluru, Karnataka, India · Hybrid

May 2023 – Present · 3 yrs 1 mo · San Francisco Bay Area · Remote

• BigSteps (bigsteps.io) offers tools & services to deliver complex projects on time, accelerate time to value & increase customer stickiness when you scale, without draining your teams.
• Founded and served as CTO for a B2B SaaS startup automating customer onboarding workflows. Led market research, MVP launch, and secured 10 pilot customers.
• Built a multi-tenant SaaS platform with real-time Salesforce and HubSpot CRM integrations. Enabled seamless onboarding and data sync for enterprise users.

Jan 2022 – Aug 2023 · 1 yr 7 mos

• Defined tech vision, mission, and roadmap; aligned engineering with company strategy and growth bets.
• Scaled the team, building engineering leadership (interviewed & conducted debrief for 50+ candidates, including ICs & people managers)
• Orchestrated the onboarding of 200+ customers to a highly configurable, bi-directional CRM sync — a critical integration that 5x’d ACV. Owned ideation to GTM, driving cross-functional alignment.
• Drove adoption of domain-driven design and a modular Python service layer atop Django, increasing deployment frequency from twice monthly to daily
• Implemented robust engineering processes, including code reviews, CI/CD, and monitoring and oncall processes from day 1, to ensure scalability, reliability, and maintainability
• Partnered with product and sales to prioritize bets, manage trade-offs, and align resources.

Jan 2018 – Jan 2022 · 4 yrs

• Drove SOC 2 Type 2 and GDPR compliance, unlocking enterprise sales and enabling onboarding of 10+ customers.
• Orchestrated migration to serverless infra, cutting cloud costs 70%, improving scalability, and boosting uptime from 94.22% to 99.95%.
• Built a unified Payments API, slashing gateway onboarding from 2 months to 3 days and reducing sales cycle from 6 months to 4 — accelerating large deal closures.
• Directed design of high-performance email infra, scaling to 20M+ emails in minutes while protecting sender reputation across customers.
• Architected flagship analytics products (Data Studio, Engagement Studio) driving advanced reporting.
• Established a culture of code reviews, built the SRE processes, and set up CI/CD pipelines, which collectively improved system uptime by 50% and enhanced overall operational efficiency.
• Codified infra with Ansible & Terraform, enabling zero-downtime multi-cloud migrations (GCP, AWS, Azure).
• Internally promoted engineers to senior leadership roles and provided mentorship to guide them during their initial phases, fostering a culture of growth and excellence within the engineering team.
• Recruited and onboarded 4 engineers with diverse experience and skill levels across all product lines, building high-performing teams aligned with business objectives.

Jan 2017 – Dec 2017 · 11 mos

• Drove infra automation for TLS certificate generation, enabling secure custom domains and scaling multi-tenant adoption.
• Designed and delivered REST APIs for the mentorship platform and built a high-performance backend reporting system using Elasticsearch, enabling near real-time insights.
• Engineered a custom query optimizer in Django, improving SQL performance by 80% and enhancing app responsiveness for end users.
• Standardized API documentation with Swagger, streamlining collaboration with frontend teams and reducing iteration cycles.
• Developed internal data onboarding tools, reducing customer onboarding time by 2 weeks and accelerating go-lives.

Jul 2016 – Dec 2016 · 5 mos

• Seamlessly integrated the Stripe payment gateway into the online fundraising module, enabling secure and efficient donation processing.
• Implemented an embeddable, no-code email editor within the platform to facilitate easy design of customizable email templates.
• Developed a user-friendly email notification system with template design capabilities, enhancing communication efficiency and customization options for users.

Jan 2016 – Jul 2016 · 6 mos

• I worked with Morgan Stanley Online (An online tool for portfolio management for high-net-worth individuals).
• Migrated an internal javascript framework based on angular to the new version. I wrote a static code analyzer in python to identify deprecated/old code. It reduced the time for the team.
• I worked on the C# code base, crossed the exhaustive testing phase, and coordinated with the release management team to move the code to production

Aug 2015 – Dec 2015 · 4 mos

• The Technical Analyst Training Program (TAP) of Morgan Stanley is a rigorous 15-week training program designed to equip recruits with the technical skills and knowledge necessary to work in the company's technology division. The program provides a comprehensive overview of Morgan Stanley's technology infrastructure and covers various topics such as software development, data analytics, project management, and cybersecurity.
• Topics Covered:
• Linux Fundamental
• Design Patterns
• SOLID Principles
• Object-Oriented Programming in C++, Java & C#
• Functional Programming in Java 8 & Scala
• Web Development essentials (HTML, CSS, Javascript)
• VCS - Git, Bootstrap CSS, and AngularJS
• Queues, Streams, Databases

May 2014 – Jul 2014 · 2 mos · Hyderabad Area, India