Dec 2020 – Dec 2024 · 4 yrs · New Delhi · On-site

• Strategic HR
• Interacting with Management and Departmental Head for devising and implementing HR Policies & Procedures in line with vertical's vision & mission.
• Design and implement vertical's structure to support the vertical in achieving its business objectives.
• Rightsizing of manpower as per business requirement.
• Effective Performance Management System:
• Develop and Design an objective and transparent process in alignment with the Business Objectives.
• Develop a performance feedback process aiming to enhance performance levels
• HR Policies & Processes:
• Analyze and introduce industry best practices and policies to create a better work environment.
• Devise systems and processes and keep them updated for maximizing business effectiveness
• Talent Development:
• Build a learning culture by devising and implementing learning initiatives.
• Strategically identify the skill set gap and introduce initiative to build a competitive workforce for the company.
• Employee Engagement & welfare:
• Develop Employee engagement strategies across all locations to achieve high employee engagement and motivation levels.
• Design and develop a HR communication strategy in alignment with business objectives to build awareness levels among the employees.
• HR Operations:
• Oversee the salary administration and attendance management systems in the vertical.
• Monitor employee benefits schemes like Group Medi-claim Insurance, Gratuity, PF & ESIC.
• Employee Relations:
• Ensure adherence to all employee-related statutory compliances.
• Establish grievance redressal mechanism for smooth employer-employee relations

Jun 2018 – Aug 2020 · 2 yrs 2 mos · India · On-site

• Conducted market analysis to understand customer preferences and develop strategic restaurant expansions.
• Managed day-to-day operations and optimized service standards to enhance customer satisfaction.
• Design Exceptional Menus, Purchase Goods and make Necessary Improvements.
• Comply with all Health and Safety Regulations.

Sep 2014 – May 2018 · 3 yrs 8 mos · Dubai, Dubai, United Arab Emirates

• Sustaining Profitable operations with focus on budgeting & Marketing
• Handling medium to large sized teams with varied cultural , lingual and professional backgrounds.
• Projecting and Improving Company image through effective public relations and promotion.
• Driving sales initiatives to achieve business goals and manage to and bottom line
• Ensuring Maximum Customer satisfaction by providing pre/post assistance to achieve quality norms
• Reviewing & interpreting the market trends/ Customers feedback to attune the business strategies as per the customer requirements and expectations.
• Implementing company's business development strategies within the outlets to achieve great goals
• Making accurate Daily, weekly , Monthly projection for sales & transaction trends
• Analyzing & reconciling Monthly profit & loss statements and implementing corrective action plan by setting objectives.
• Conducting market surveys to develop local store marketing activities/ tie ups & execute the store promotion extensions.
• Skills: Business Planning · Retail Operations

Nov 2010 – Aug 2014 · 3 yrs 9 mos · Gurgaon, Haryana, India

• Implementing Company's Business strategies within the outlet to achieve restaurant Goals
• Handling Various Systems like Ordering , Scheduling & Training
• Taking actions to control Food and Labor Costs
• Meeting staffs on weekly basis to cascade restaurant expectations
• On floor Action to meet customer expectations