Vaishali Arora

Operations Associate

India8 yrs 8 mos experience

Key Highlights

8+ years in SaaS and hospitality technology.
Expert in client onboarding and system integrations.
Pursuing MBA in Operations & Data Science.

Stackforce AI infers this person is a SaaS Implementation Specialist with expertise in client enablement and product operations.

Contact

Skills

Core Skills

Project ManagementProduct ManagementCustomer Experience

Other Skills

Salesforce.comJiraHTMLProject DeliveryProject PlanningDomain Name System (DNS)Campaign StrategiesOnline Campaign ManagementProduct StrategyProduct RequirementsHospitality saasStakeholder ManagementBusiness OperationsCustomer SuccessTeam Leadership

About

Implementation Specialist and Product Operations professional with 8+ years of experience across SaaS, hospitality technology, payments, and CRM platforms. Strong background in end-to-end product implementation, client onboarding, system integrations, and cross-functional collaboration with engineering, product, and operations teams. Experienced in translating customer pain points into actionable requirements, supporting product enhancements, and ensuring successful adoption through structured onboarding, validation, and continuous process improvement. Currently pursuing an MBA in Operations & Data Science, with a growing focus on product discovery, data-driven decision-making, and lifecycle management.

Experience

8 yrs 8 mos

Total Experience

1 yr 3 mos

Average Tenure

1 yr 2 mos

Current Experience

Cendyn

Implementation Specialist

Apr 2025 – Present · 1 yr 2 mos

Project ManagementSalesforce.comJiraHTMLProject DeliveryProject Planning+7

Gohighlevel.ca

Implimentation Services

Mar 2024 – May 2025 · 1 yr 2 mos · Dallas, Texas, United States · Remote

Product StrategyCustomer ExperienceStakeholder ManagementBusiness OperationsCustomer SuccessTeam Leadership+13

Razorpay

Business Operations Associate

Dec 2021 – Dec 2023 · 2 yrs

Product StrategyCustomer ExperienceClient ServicesStakeholder ManagementProduct RequirementsBusiness Operations+48

Cred

Operations Analyst

Dec 2020 – Dec 2021 · 1 yr

Customer ExperienceClient ServicesStakeholder ManagementProduct RequirementsBusiness OperationsTeamwork+27

Paytm

Operations Associate

Nov 2018 – Dec 2020 · 2 yrs 1 mo · Noida Area, India

Handle the payout and the related issues of all the PG and Wallet (Online & Offline) merchants.
Handles all post live operational, Transactions & Technical issues of all PG and Wallet merchants.
▪ Reconciliation of the payments
▪ Payout stuck and discrepancies
▪ Invoicing & reimbursement
▪ Merchant detail modifications
▪ Dashboard Issues
▪ Transactions Stuck Issue
▪ Refunds

Product StrategyCustomer ExperienceClient ServicesStakeholder ManagementProduct RequirementsBusiness Operations+29

Indiamart intermesh limited

Senior Executive

Jun 2018 – Oct 2018 · 4 mos · Noida Area, India

Identifying customer’s needs through emails and calls, and providing them clear information.
Analysing the concerns and providing resolutions.
Seize opportunities to upsell products when they arise.
Familiarity with CRM systems and practices.
Meet personal/team qualitative and quantitative targets.
Developing social strategies for business

Customer ExperienceStakeholder ManagementTeamworkTeam LeadershipReasoning SkillsEasily Adaptable+14

Mothers pride hisar

Business Counselor

Apr 2017 – Apr 2018 · 1 yr · Hisar Area, India

Managing accounting records and data on a daily basis.
Preparing monthly information reports (MIS) for senior management.
Connecting with the clients to assist regarding school development programs.
Arranging the client's orientation with the concerned authorities.
Developing social media strategies and promotional events.
Researching and selecting media outlets for advertising/promotions.
Consultation-working collaboratively within the school with teachers and parents to positively influence the learning and emotional well-being of students.

Customer ExperienceStakeholder ManagementTeamworkTeam LeadershipReasoning SkillsEasily Adaptable+13