Sep 2022 – Present · 3 yrs 8 mos · Mumbai, Maharashtra, India

Mar 2022 – Aug 2022 · 5 mos · Mumbai, Maharashtra, India

• Developing and maintaining the entire partnership process from scratch. Establishing communication channels with partners from 94 countries. Streamlining the whole process with the partners and ensuring coordination with various departments working across multiple time zones.
• Drawing of legal contracts, agreements, and related documents to ensure smooth functioning of all parties involved, keeping in respect to laws from the respective partner’s country. Setting up the process of functionality, roles, and responsibilities of the partners on paper resulted in successfully signing up 14 partners from 12 countries in 4 months.
• Training and on-boarding of partner’s coordination with the product team, marketing team, and customer success teams to work in tandem across time zones for deliverables of related materials for marketing and promotion campaign strategy. Organizing pre-sales and post-sales support channels for continuous communication and support, and query handling resulting in opening up a previously nonexistent vertical of on-site implementation across 45 countries.
• Managing partner KPIs, developing and nurturing targeted leads, incoming leads region-wise. Developing specific business strategies designed to convert the lead, resulting in successfully closing 3 deals and opening up a new stream of revenue generation for the partners and peopleHum.

Feb 2022 – Mar 2022 · 1 mo · Mumbai, Maharashtra, India

Mar 2019 – Jan 2022 · 2 yrs 10 mos

• Created the entire business model to implement an innovative method of Cloud kitchen concept as an experiment considering it was a small town with rigid and traditional eating habits.
• Developed, and deployed successful marketing strategies to boost cafe performance by streamlining the food prep process and minimizing waste using creative methods implemented and managed business plans to promote, and generate footfall at the cafe resulting in an increased sales of food and beverages.
• Trained a team of 6 members to handle the customer influx and manage the customers as well.
• ● Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Achievements
• Became the first Entrepreneur in the city of Tirupur to open a cloud kitchen concept.
• Successfully ran the business for 6 years by optimizing maximum utilization of resources, resulting in the cafe becoming self-sustaining after 1 year of operations.
• Made monthly donations from the profits to local shelters to help the needy.

Sep 2016 – Mar 2021 · 4 yrs 6 mos

Jun 2013 – Jun 2016 · 3 yrs · Coimbatore Area, India

• Assisting the customers with their queries and guiding them to the right product based on their requirements for the shoots and various assignments as photographers
• Creating, maintaining, and documenting every purchase order raised by customers through the system for the Australian and New Zealand regions. Right from processing the orders, sending shipping instructions to the warehouse, updating and maintaining inventory and restocking as and when necessary, sending confirmation of shipment to the customer, warehouse, and manufacturer, and coordinating logistics for the same.
• Once the order has been executed, a Customer relations manager has to reach out to the customers for their feedback and handling of questions and queries.
• Handling customer relations throughout the journey of the lead cycle right from pre-sales to post-sale customer services. Helping out the team in achieving monthly targets by making cold calls and social media reach outs to generate revenue. Also, handle live chat requests from the portal during the length of the shift timings. Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction. Tracked consumer behavior, content management, and weight of purchase to develop robust customer acquisition and retention programs.
• Achievements
• Maintained a steady rise in total revenue generated over a period of months consistently, at the same time reducing the number of unresolved queries by creating rapport with customers and solving their queries on time.
• Introduced a systematic approach to handling client queries by creating a manual online and FAQ for easy resolution of basic queries about the product.

May 2009 – May 2013 · 4 yrs · Coimbatore, Tamil Nadu, India

• ● In charge of buyer communication and order follow-up for an exporting firm of textile products. The primary role was mail communications and coordination with the buyers and merchandisers and the logistical team for the successful delivery of the consignment across European and South, and North American countries majorly.
• ● Ran markdown reports, managed store replenishment, analyzed buying reports, and planned, and coordinated product availability for advertising & promotions.
• ● Worked with managers and advertising directors to optimize promotions.
• ● To work as a team and achieve monthly sales targets.
• ● Primary responsibilities were to handle, upselling of existing key accounts and nurturing new ones at the same time.
• ● Streamlined research process to meet tight deadlines on multiple projects
• ● Collaborated with the leadership team to identify relevant questions and determine the best method for the collection of information.