Varun D R

Product Manager

Karnataka, India5 yrs 10 mos experience

AI ML PractitionerAI Enabled

Key Highlights

First product hire at GoKwik, scaling to $1Bn+ GMV.
Launched innovative payment solutions reducing returns by 40%.
Achieved 100% retention of enterprise clients through strategic product development.

Stackforce AI infers this person is a Product Manager with expertise in E-commerce and Digital Marketing.

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Skills

Core Skills

Product ManagementE-commerce Strategy

Other Skills

A/B TestingAI-Powered CRM for E-CommerceANSYSAgile MethodologiesAgile TestingAnalytical SkillsBusiness-to-Business (B2B)CATIAChatbot DevelopmentCheckout OptimizationCommunicationCompetitive AnalysisConsumer ProductsConversion OptimizationCross-Functional Team Leadership

About

I am a Product Manager at GoKwik, a leading e-commerce enabler platform that helps online merchants increase conversions, retention, and loyalty. I hold an MBA degree from the Indian Institute of Management, Indore, and Munich Business School, where I gained a strong foundation in business, management, marketing, and strategy. I have also acquired multiple certifications from Google in digital sales, ads search, and ads video. I have a keen interest in e-commerce, payments, and digital marketing, and I have developed analytical, agile, and SQL skills to excel in these domains. As a first product hire of GoKwik, I have built foundational features scaling to process $1Bn+ GMV and reaching over 100Mn+ shoppers within 3 years. I have launched a smart COD solution backed by ML model, which reduced RTO up to 40%, and have worked on checkout, c2p, partial payments and chat products. I have worked with cross-functional teams, stakeholders, and customers to deliver impactful and user-centric solutions that drive substantial revenue growth. I am passionate about creating innovative and scalable products that solve real-world problems and delight customers. I'm always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at pm18varund@iimidr.ac.in

Experience

5 yrs 10 mos

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 6 mos

Current Experience

Stockx

Senior Product Manager

Dec 2024 – Present · 1 yr 6 mos · Bengaluru, Karnataka, India · Hybrid

Gokwik

Product Manager

Mar 2021 – Apr 2024 · 3 yrs 1 mo · Remote

As a first product hire of the team built foundational features scaling to process $1Bn+ GMV and reaching over 100Mn+ shoppers within 3 years.
Smart COD suite
Launched smart COD solution backed by ML model managing cross-functional teams to predict the risk of return and reduced RTO up to 40%.
One-click-checkout
Spearheaded the implementation of a data-driven checkout MVP on Shopify, utilising user research and comprehensive data analysis to achieve an impressive 30% boost in conversion rate, leading to a substantial revenue increase.
Enhanced UPI intent flow by introducing intelligent error handling mechanisms, which led to a remarkable 10% boost in payment success rate, driving substantial revenue growth.
Led the adoption of risk prediction model, enabling the implementation of dynamic risk-based discounting and charges on checkout, resulting in a 20% improvement in order deliverability and a significant reduction in revenue loss.
Improved the cart recovery rate by 2x through the implementation of headless cart recovery within the Whatsapp app.
Introduced COD to prepaid feature to improve cash flow and reduce returns converting up to 10% of COD orders to prepaid orders.
Pioneered a new payment option split payment which helped brands reduce cancellations by 20% and returns by 30% and improve revenue by 50%.
Kwikchat
Took a lead on the stabilisation of a product of a newly acquired company and achieved 100% retention of enterprise clients working along with a team of 30+ engineers.
Spearheaded the development of a support chatbot, resulting in the automation of 80% of support queries reducing the dependency on agents.
Led the strategic planning and successful implementation of configurations in bot building, delivering an extraordinary 80% reduction in development time and a 90% decrease in error rate, revolutionising operational efficiency and improving overall productivity.

Product ManagementMachine LearningData AnalysisCheckout OptimizationPayment SolutionsCross-Functional Team Leadership+4

Hindustan petroleum corporation limited

Summer Intern

Apr 2019 – Jun 2019 · 2 mos · Mumbai Area, India

Design of strategies to tackle IMO 2020 regulations
 Researched about bunkering fuel, IMO regulations and its implications on operations of the companies coastal supply chain
 Analysed and came up with various alternatives for low sulphur fuel such as MGO, methanol, LPG and installation of scrubbers
 Worked on optimisation of costal supply operations for crucial petroleum products

Sandu pharmaceuticals ltd.

Live Project

Sep 2018 – Mar 2019 · 6 mos · Mumbai, Maharashtra

E-commerce Platform for Ayurvedic Products, Sandu Pharmaceuticals
 Spearheaded the digitisation of the Ayurvedic medicine selling platform that Sandu plans to introduce
 Conducted a market survey of Sandu pharmaceutical’s major distributors and retailers all over Mumbai
 Used the findings to design a marketing plan which was presented to the MD and other Board of Directors
 Gave insights on features, user interface and programs to be included on the ayurvedic e-platform

Tata consultancy services

Assistant System Engineer

Mar 2017 – Jun 2018 · 1 yr 3 mos · Bengaluru Area, India

Worked as a test analyst for TCS.
 Worked as Test Analyst for two UK based clients on multiple projects in insurance domain
 Which involved business requirement analysis, preparation of test strategy, plan, execution and sign-off
 Was involved in data analysis for a data migration project which involved data masking and transfer
 Worked on projects which involved test automation, mainframe testing and followed Agile methodology
 Responsible for quality analysis and delivery of high quality defect free products