Jan 2022 – Feb 2023 · 1 yr 1 mo

• Developed the Metaverse India strategy blueprint in partnership with global teams via identification and prioritization for strategic programs and foundational activities with a focus on the Developer ecosystem.
• Undertook Multi pronged effort at building developer ecosystem, and driving immersive learning.

Oct 2019 – Dec 2021 · 2 yrs 2 mos

• Led various internal and external stakeholders to drive developer product adoption globally and regionally.

Jan 2018 – Oct 2019 · 1 yr 9 mos · Gurgaon, India

• Business lead in strategy office of Government and Public Sector, working directly with GPS India consulting leader.
• Responsibilities spanned from preparation for internal and external engagements, managing the business rhythm to collaborating on strategic initiatives and helping shape the GPS India team agenda.
• > Conceptualized, established, and ran EY Wavespace - an innovation hub, immersive design studio and innovation accelerator in Mumbai, as part of the global EY Wavespace network.
• > Established hub governance structure - staffing models, success metrics and key hub projects.
• > As a trained session facilitator and design thinker, I steered below set of activities:
• Executed the design, production and delivery of a digitally facilitated workshop around digital vision,
• innovation, and design.
• Defined strategy and design for customer experience to devise strategic solutions based on stakeholder interviews, persona creation, user needs, journey maps, and business requirements.
• Engaged with senior client executives to help define their digital vision, strategy, and roadmap.
• > Evangelized “Design thinking led immersive selling” concept in the firm leading to differential impact and 2.5X increased conversion rates.
• > Chosen by the firm to help set up Innovation as a service (IaaS) practice – IaaS involves industrializing innovation to build a sustainable enterprise innovation program via several design led sprints.
• > Generated influenced sales revenue (USD 7 MN pipeline) : Steered technology-enabled Strategy acceleration session for a USD 100 BN conglomerate.

May 2016 – Jan 2018 · 1 yr 8 mos · Mumbai Area, India

• Spearheaded ideation, prioritisation and execution of org wide transformation initiatives:
• o Overhauled the selection, capability buildout, IP creation and GTM management across all the service lines of the firm
• o Drove culture of innovation and experiential selling via setting up a first of its kind “Mosaic Experience centre”.
• Delivered implementation roadmap for Re-Imagining Customer Experience and increasing market share by enabling Digital Customer On-boarding and Self Service for a French bank in Ghana.
• As a global strategic alliance manager for Workplace by Facebook managed Fortune 500 clients on enterprise collaboration engagements generating a pipeline of INR XY Cr within first six months of the offering launch.

Feb 2014 – Apr 2015 · 1 yr 2 mos · Gurgaon, India

• .Liaised with other departments to agree upon a digital IT strategy that supported the business needs.
• Successfully delivered –“Omni Channel and Endless aisle project”- revolutionizing the consumer journey by offering a seamless shopping experience leading to increase in conversion rates and customer engagement.
• Developed reliable network of vendors to procure IT Infrastructure ensuring cost efficiency, long-term post-sales support and minimal service downtime. Managed to bring down CAPEX by 10pc YoY basis.
• Instrumental in Go-Live of the official E-Commerce portal of brand Adidas and Reebok. Led the POC for a giant Retail Infrastructure Project-“Standard Network Implementation” in Pan India stores.
• As the Innovation Hub SPOC, ideated and executed novel ideas garnering accolades from global colleagues.

Nov 2012 – Jan 2014 · 1 yr 2 mos

• Responsible for network administration and troubleshooting enterprise networks of Fortune 500 customers spread over APAC, EMEA and Pan US. Key Clients-Dr Pepper Snapple Group and Oxford University Press.
• Developed cost benefit analysis to prioritize change requests and made recommendations to the project leadership resulting in 23% increase in revenue Year on Year.
• Topped CSATs by understanding customers’ specific requirements, delivering the right product on time whilst building long terms partnerships.

Aug 2011 – Oct 2012 · 1 yr 2 mos

Jan 2011 – Jun 2011 · 5 mos