Sep 2021 – Apr 2023 · 1 yr 7 mos · Navi Mumbai

• Working as Product Manager for SBIePay Payment Gateway Project. I am responsible for the end to end project delivery & entire project life cycle, project scope management, documentation, Timeline Management & Escalation Management. My work profile includes interacting with Merchants, Banks and Payment Partners and providing them required support for payment gateway integration.
• Heading the Product team as TL and working towards the enhancement of Internal projects & tools such as Chargeback, Multiple Option Payment System (MOPS), Digital Loan Collect, Payment System Pvt Ltd (PSPL), Parametrization for Merchants & Banks, etc Responsible for Collaborating with stakeholder groups across the organization to ensure business and technology alignment.
• Ensuring client's expectations were met or surpassed at every stage.
• Liasing with Banks business & IT team to define process & technical scope for Payment Channel integration.
• Liasing with various gateway teams like Net Banking (NB), UPI, CC/DC, NEFT and RTGS for plattform integration, enhancement and various production activities.
• Tracking project progress by scheduling development and responsible for functional UAT testing and reviewing unit test cases prepared by the development team.
• Initiates and runs status meetings with clients on a recurring basis to understand ongoing issues, new requirements and overall health of the project.
• Responsible for providing payment solution via payment gateway and API integration.
• Follow-up with various bank banks for the development of the bank digital journey like transaction development & more. Discussion with the various partner bank for FSD preparations. Discussion with upper level management under vendor review meeting & discussing for the enhancement further.
• Also monitoring transactions and if there is any issue need to contact particular bank and resolving same issue. Handling the GST & Commission report on monthly basis.

Jun 2019 – Aug 2021 · 2 yrs 2 mos · Mumbai Metropolitan Region

• Building End to End e-commerce capabilities, which includes brand - seller – online distributor relationship
• Create online pricing and discounts of product, Promotions & Marketing, Managing and negotiating marketplace commissions, Outward Logistics & Keeping track of product storage on Amazon.
• Coordinating with Payment gateway companies, logistics, loyalty points, inventory management for integrations on webstore. Creating customer journey steps wireframes in finalizing the proper structure of the website.
• Working closely for better reviews & return management on products. Maintaining and understanding the stocks available for online and offline channel at company level.
• Other data requirements of accounts & other departments. Working towards making of an online website for the company. Working in coordination with marketing agency for development of webstore & Digital Strategies on Opencart platform.
• Cost Analysis - Regular work towards cost saving.
• Customer Analysis-Repeated customer, Avg Value per order, Avg Order per unit.
• Claim & Reimbursement- Lost Inventory on Amazon, Damage inventory, Inward loss etc.
• Profit & Loss for online marketplaces. Coordinating with accounts for stock reconciliation for online marketplace managing payment with sales. Managing product listing on platform.
• Management of Online business with Amazon, Flipkart, PayTM & Headphone Zone. Promotions & discussion with marketplace category managers for online store special deals. Work closely with company Directors & Business Owners to develop annual online store campaign calendar & rollout plans.

Jun 2017 – Aug 2018 · 1 yr 2 mos · Mumbai Area, India

• I have worked as Sr. Manager - Operation with Mark Mediums.
• Handled the end to end online journey for brands like -
• ESBEDA
• CULT FICTION
• DISRUPT
• OCEA MARINE COSMETICS
• NOBLE FAITH
• REMANIKA
• CLUB FOX
• TARUSA WORLD
• LEMON TRUNK
• LIBERTY
• LIBERTINA
• TUNA LONDON
• TIPSY FLY and more.
• Managed and head the company’s entire end to end journey for our own in-house brand ‘CULT FICTION’ which is one of the top-seller T-shirt brand, present only on online on all major marketplaces.
• Worked aggressively towards launching of another new in-house brand ‘DISRUPT’ brand owned by Rannvijay Singha (MTV Roadies fame). Head the operations and co-ordinate with Myntra for the exclusive brand launch.
• Client Acquisition & Business Development:
• Identifying the correct lead from inside sales. Attending the meeting and follow-up for closure of clients
• Handling recruitment, giving training and assisting the Sales professional to build a Business Development team to achieve desired no of clients per month.
• Creating the sales pitch, training manual and taking mock calls for Sales executive
• Accompanying for final meeting arranged by Sales executive for closures. I have achieved maximum no of clients acquired for the company
• Mentoring them and making sure that proper meeting and follow-up is done by the relevant sales person.
• People Management & Operational Tasks:
• Leading team of more than 35 + members (Listing operations team, Order & inventory team, Relationship Manager team, Accounts Team & client acquisitions from the existing client referred client)
• Creating process documentations, SOPs, KRAs and assisting Account Managers on generating monthly reports
• Manage Client Meetings, Escalations and implement the active measures in the identified problem areas
• Ability to prioritize and manage multiple assignments and departments.
• Strong adherence to deadline-oriented discussions.
• Recruiting right candidate for the company for all levels and for all departments.

Jun 2017 – Jul 2018 · 1 yr 1 mo · Mumbai Area, India

• Category Management & Brand Growth:
• Considerable experience in all Category Management and data Analysis. Manage Accounts Manager team for improving sales of all categories.
• Manage inventory levels to maximize sales. Implement monthly promotional strategies to increase profit margins.
• Stay updated on industry trends and market competitions. Attend industry events, exhibitions and trade shows for promoting company products. New product development in coordination with design team, Season after Season and Innovation in Core products.
• Pricing assistance, Vendor Management and New Vendor Sourcing. Assisting for offline channels and Shoppers Stop.
• Building cordial relationship with all major marketplaces by visiting them on monthly basis, to maintain company’s relation with marketplaces.
• Competition study & research. Market study & research on latest trends, fashion etc.
• Digital Marketing:
• Planning and execution of digital content (website, blogs, facebook, etc)
• Managing, testing and measuring all marketing campaigns. Organized events single handed inclusive of pre and post-event marketing and promotion activities. Update & implement digital marketing strategy
• Performing keyword research and analysis for better ranking.
• Promote on social networking websites like Facebook, Google plus, LinkedIn, Youtube etc.
• Perform regarding latest search engine friendly SEO activities.
• Recommend changes to website architecture, linking and other factors to improve SEO positions for target keywords. Tracking and Reporting of Website and Social Media Traffic through Google Analytics. Regularly monitoring the website rank performance & implementing strategies to improve it.
• Proven track record of strategizing LinkedIn Campaigns, Facebook Campaigns, Facebook Ad campaigns, Instagram and Youtube
• Managed 360 degree communication needs which stirred from brand development, marketing and sales support needs

Aug 2016 – May 2017 · 9 mos

• Handled the end to end online journey for brands like -
• JADE BLUE
• DRESSLINE
• BLUE BUDDHA
• ZOLA
• GREENFIBRE
• GRISHTI
• TRUE REVO
• TALES AND STORIES
• RANJIT ROCKY
• URBAN SCOTISH
• NOSTRUM
• B KIND
• SAY IT LOUD
• BARE ESSENTIALS
• BLU FINCH
• DEMODA
• ANORA
• JUNK
• GUSTO
• RUMOURRS
• SUGAR CANDY
• CREPEON & More
• Playing a significant role in long term planning with view to deliver operational excellence to support other functions of the organization.
• Shifted back to Mumbai to set-up the new operational and promotional team, build functions, generate new marketing ideas, created the client’s issue solving team. Managing all the employees involved across different departments in Mumbai and Ahmedabad.
• Identifying new eCommerce Opportunities and taking right decisions in implementing the opportunities.
• Work with clients to build their eCommerce Branded Store Strategy
• Implementation of strategy and management of day to day tasks relating to the client eCommerce site.
• Kick-start and ensure smooth operations and promotions for all Brands. Managing the day to day operations and promotions for the brands acquired for Mumbai. Responsible in providing end to end online operational solutions
• Implementation of operational systems, processes and policies.
• Building cordial relationship with all major marketplaces by visiting them on monthly basis, to maintain company’s relation with marketplaces, taking promotional and marketing inputs and Identifying opportunities to deepen the relationship with the brand associated with Fibre2fashion.

Mar 2016 – Aug 2016 · 5 mos

• Worked as Product Manager with a Click and Mortar – ECaas (E-commerce as a service), a B2C start-up for Fibre2fashion.com.
• Played a significant role in long term planning with view to deliver operational excellence to support other functions of the organization. Majorly handling Mens, Women’s, Kids and fashion accessories category clients. Responsible to acquire clients from Gujarat and Mumbai. Acquired around 60 Brands for the company.
• Worked in sync with IT team to create an official tool which would provide the reports & dashboard to the associated clients. Prepared the wireframes & product note regarding the enchancement of the tool. The tool helped the clients in knowing their business on daily, weekly, monthly or yearly basis on real time basis. The tool was used by all clients & merchants who were associated to take e-commerce package.
• Shifted to Ahmedabad to set-up the entire Business development and operations department. Responsible to create the new operational team’s SOPs (Standard Operating Process) and KRAs for the employees working for B2C Division.
• After building the Operations Team in Ahmedabad, I was shifted back to Mumbai, to set-up the new operational and sales promotional team. Managing all the employees involved across different departments in Mumbai and Ahmedabad.
• Coordinating with Digital Marketing team for running Facebook paid campaigns for branding, SEO, SEM, traffic and conversion. Usage of Google Ad-words, display advertising for banner ads. Mass emailing, voicemails and messages to create awareness of the brand.

Jan 2015 – Nov 2015 · 10 mos · Mumbai Area, India

• Handling ecommerce marketing and sales for 99yrs.com – Authorised partner for Amazon, Flipkart, Snapdeal and 36 more portals nationally and internationally.
• Handling the sales of National and International marketplaces. I have handled the team of sales executives with regards to achieving their daily, weekly and monthly targets.
• Heading the sales department which is involved with getting sales of HNI clients, manufacturers and Brands.
• Handled the best clients of 99yrs.com as a Relationship Manager. The role incudes handling their daily queries and disputes. Also handled the listing and content for the clients.
• 99yrs Network LLP has been launched with the sole purpose of helping anyone who has a great product, to easily sell online and we want manufacturers and retailers (online & offline) to be able to do this in a way that aids their brand development and increases sales. The future is digital commerce and there is no reason why you should not be selling your products to people all around the world.
• Our unique business model encourages partnership and shared success. In other words, if our clients succeed, we succeed. By providing highly scalable and secure ecommerce solutions, we enable manufacturers and retailers to focus on managing and growing their business.
• The core of our solution is a flexible digital commerce distribution platform that minimizes the complexities and costs of running extensive global commerce operations and enables manufacturers and retailers to respond with speed and agility to new market opportunities and unforeseen consumer expectations.
• We have created the easiest way for you to start selling across multiple marketplaces, across the globe.Signing up is easy and effortless. It's easy to sign up, you do not need any technical or online selling understanding. All of it will be taken care of knowledge, and we will help you even with the orders and the customers.

Jul 2012 – Jan 2015 · 2 yrs 6 mos · Mumbai, Maharashtra, India

• Handling the customer quotations and booking queries via e-commerce portal for Maersk Line. To make sure the details registered are updated on SAP system within SLA.
• To co-ordinate with Import and Export stakeholders to resolve customer’s queries and amending billing documents as per customer request. To provide the sales quotation for customers doing business with Maersk.
• My role includes retrieving and preparing excel reports for the team and discussing the performance of every team member.
• Also, my role was to generate ideas pertaining for the betterment of E-commerce for Maersk Line.

Nov 2009 – Jul 2012 · 2 yrs 8 mos · Airoli Mindspace

• Working as Senior Quality Assurance Executive for Finance and Accounting department for UAE Pilot Project - Al Shamel International.
• Handling the evaluation of work for all departments included in the project. Handling quality for Billing Settlement plan, Invoicing Team, Bank reconciliation and Vendor and Supplier reconciliation. Informing about the new updates. Evaluating their performance and providing feedback to the Analysts working for the process. Incorporating new ideas (Brainwave) and implementing them for the betterment of the process. Taking presentation and conducting huddle for Analyst to explain and take their view points for the project. Completed training for Six Sigma and ISO Awareness and conducted presentation on the same for Analysts. Conducted training for the Failure Mode Effect Analysis (FMEA), Root Cause Analysis (RCA), Process Mapping and Flow chart for the organization. Updating process as per the new changes and conducting briefing for the agents.

Oct 2008 – Jun 2009 · 8 mos · Reliance Communications Ltd

• Worked with BIG TV (Reliance DTH Service serving more than 1.5 million
• Customers.India’s first DTH service with latest MPEG-4 Technology)
• Handling the Team of 22 Representatives on the floor. Preparing their report.
• Guiding & coaching the representatives as per their scores. Training them about the new updates. Handling the supervisory calls & providing the solution for the problems faced by the customers. Taking one on one briefing with the representatives as per their monthly scores. Checking the status of the team in the reports prepared by the MIS team & accordingly coaching the team to achieve the targets.

Jan 2006 – Apr 2008 · 2 yrs 3 mos · Mumbai Area, India

• Worked with UK’s Car Insurance Company Process - Royal and sun alliance
• (Inbound Process).
• Handling Sales & providing Customer Service for the car insurance process.
• Provide excellent customer service to the end customers of the client.
• Deliver on all clients SLAs defined from time to time.
• Handle work allotted from time to time.
• Up-selling any new products or also letting the customer know about new policies launched by our client.
• Handling Team in the absence of the Team Leader as acting Team Leader.
• Mentoring the newly joined CSR’s on floor and also seeing to it that their productivity is on par with other Team Members.
• Overall RSA work encompasses handling inbound calls from UK end customer & client teams, complete policy changes through letters, make outbound calls to pursue hot leads or client specified campaigns, notify and service claims for active policies & complete task related to claims closure and recovery of outlay.
• Individual processes & role description to vary as per individual process requirements cover this scope of work.