Aug 2023 – Present · 2 yrs 9 mos · Dubai, United Arab Emirates · Hybrid

• Launched and led a new recruitment division focused on blue- and white-collar workforce placements in Romania.
• Acquired key clients across diverse sectors and built a strong sales pipeline.
• Oversaw full-cycle recruitment and deployment services, ensuring compliance with UAE labor regulations.
• Built lasting partnerships with clients and regulatory bodies for seamless onboarding.
• Improved internal processes to drive service delivery performance and customer satisfaction.
• Market Expansion & Business Setup: Successfully launched and established the white-collar and blue-collar recruitment division in Romania.
• Strategic Growth & Leadership: Led a team of 15+ professionals, driving business success and operational excellence.
• End-to-End Recruitment Solutions: Developed tailored workforce solutions for clients across multiple industries.
• Client Acquisition & Relationship Management: Built long-term partnerships with key businesses, ensuring a strong market presence.
• Operational & Compliance Oversight: Ensured all recruitment and deployment processes met local labor laws and industry standards.
• Revenue & Performance Optimization: Implemented data-driven strategies to maximize revenue and operational efficiency.
• Brand Positioning & Media Recognition: Established a strong foothold in the market, with achievements featured in industry news.
• Negotiations & Contract Management: Secured high-value agreements with corporate clients and government entities.
• Team Development & Training: Recruited, trained, and mentored a high-performing team, enhancing overall productivity.
• Stakeholder Engagement & Advisory: Advised senior management on market trends, business risks, and strategic opportunities.
• Process Automation & Efficiency: Introduced digital tools and streamlined workflows to improve operational efficiency.
• Cross-Border Business Development: Managed international expansion strategies, facilitating seamless recruitment operations across multiple regions.

Oct 2021 – Aug 2023 · 1 yr 10 mos · Dubai, United Arab Emirates · On-site

• Placed over 200+ skilled professionals across the UAE and GCC, primarily in the telco and banking sectors.
• Developed partnerships with telecom leaders and ERP solution providers to expand the company’s footprint.
• Led business development, operations, and sales support teams to deliver customized B2B solutions.
• Introduced automation and digital tools to streamline service delivery.
• Revenue Growth & Cost Optimization: Implemented strategies to drive revenue and reduce costs across Banking, Finance, ERP, Software, and Telco Solutions.
• Sales & Business Development Leadership: Led and managed teams across sales, customer support, and operations, ensuring seamless collaboration and efficiency.
• Process Automation & Digital Transformation: Introduced automation solutions to enhance operational efficiencies in Telco Solutions.
• Strategic Partnerships & Innovation: Collaborated with key industry partners and Telco providers to drive business growth and technological advancements.
• Team Leadership & Performance Management: Led, motivated, and mentored the Sales & Events team, ensuring alignment with company objectives.
• Client Acquisition & Relationship Management: Managed high-value client accounts in the Private Sector, Banking, and Telco industries, securing long-term partnerships.
• Market Expansion & Lead Generation: Developed and executed acquisition strategies, leveraging an extensive B2B and B2C database across global markets.
• Training & Employee Development: Provided targeted training programs to enhance expertise in ERP and Telco solutions, improving follow-up processes.
• Strategic Business Execution: Aligned sales initiatives with the company’s vision, focusing on sustainable growth and market competitiveness.
• Data-Driven Market Analysis: Conducted in-depth market research to identify trends, customer needs, and revenue opportunities in the Telco industry.

Oct 2017 – Oct 2021 · 4 yrs · Spain · On-site

• Recruited and placed over 5,000 workers across Spain, UK, Romania, Bulgaria, UAE, and the GCC.
• Designed and executed global workforce strategies in finance, tech, and logistics sectors.
• Drove international expansion and localized service offerings to match market needs.
• Managed P&L, contract negotiation, client onboarding, and ERP integration.
• Global Market Expansion: Leveraged an extensive B2B and B2C database to drive business growth across international markets.
• Strategic Business Execution: Developed and implemented sales strategies aligned with company goals, focusing on Banking, Finance, ERP, and Software Solutions.
• Revenue Growth & Cost Optimization: Introduced cost-saving measures and automated processes to enhance profitability through ERP and software solutions.
• Client Acquisition & Account Management: Led sales efforts, managing key accounts in banking and finance while ensuring customer retention and satisfaction.
• Cross-Functional Team Leadership: Managed sales, customer support, and operations teams, ensuring seamless collaboration and service delivery.
• Operational Efficiency & Digital Transformation: Optimized processes through advanced ERP and software solutions tailored for the banking and finance sectors.
• Stakeholder Engagement & Relationship Management: Built and nurtured relationships with key industry players to enhance market positioning.
• Sales Team Development & Training: Provided guidance, training, and mentorship to the Sales & Events team to improve performance and execution.
• Innovative Sales & Marketing Strategies: Created targeted sales campaigns and advertising initiatives to drive revenue and market penetration.
• Data-Driven Market Analysis: Conducted market research to identify opportunities and trends, shaping business development strategies.
• Strategic Partnerships & Negotiations: Secured high-value contracts and collaborations with industry leaders to expand service offerings.

Jan 2015 – Oct 2017 · 2 yrs 9 mos · Dubai, Dubai, United Arab Emirates

• Oversaw onboarding and operational management of 1,500+ white- and blue-collar staff.
• Led cross-functional coordination with operations, customer service, and ground handling teams.
• As a team leader, responsible for overseeing a team of up to 60 members per shift, tasked with loading and equipment operation activities for incoming and outgoing flights. Direct the loading and offloading of aircraft in accordance with set loading instructions, and coordinate with internal departments to ensure the availability of necessary equipment. Adhere to strict time constraints to ensure safe and on-time aircraft departures, while consistently meeting service delivery targets and schedules within safety and regulatory requirements. Implement ongoing performance management by conducting assessments, identifying training needs, and providing coaching and on-the-job training support. Ensure the efficient and safe execution of the pushback procedure, and provide headset communication assistance when needed. Carry out all pre- and post-flight activities and complete all necessary administrative requirements.

Aug 2013 – Jan 2015 · 1 yr 5 mos · Dubai, Dubai, United Arab Emirates

• Monitored and evaluated staff customer service performance and ensured that flights departed as per schedule. Supervised teams during 12-hour shifts. Help guarantee smooth operations by interacting with supervisors, duty officers/managers, dispatchers, flight controllers, and ramp coordinators to ensure flights departed as scheduled.

Dec 2011 – Oct 2013 · 1 yr 10 mos · Dubai, Dubai, United Arab Emirates

• Handled complete staffing and recruitment for Teavana store launches in Dubai Mall and Mirdif City Center.
• Collaborated with international brand teams and trained new joiners.
• Drove local market strategy and optimized customer experience.
• Brand Launch & Market Entry: Successfully introduced Teavana to the UAE market, overseeing store openings at Mirdif City Center and Dubai Mall in collaboration with Alshaya Group.
• Retail Operations Management: Led the efficient operation of multiple store locations, ensuring seamless daily performance and high operational standards.
• Strategic Business Development: Implemented key initiatives, including revised store hours, to enhance market competitiveness and drive sales.
• Team Leadership & Training: Played a key role in establishing the UAE team, undergoing specialized training with the US host brand to align global and regional standards.
• Customer Engagement & Sales Optimization: Conducted regular sales floor walkthroughs to interact with customers and staff, addressing concerns and enhancing the shopping experience.
• Market Trend Analysis: Maintained a strong awareness of retail industry trends, leveraging insights to develop innovative sales strategies.
• Performance Monitoring & Communication: Regularly collaborated with colleagues to review business performance, implement new initiatives, and align operations with corporate objectives.

Jan 2007 – Feb 2011 · 4 yrs 1 mo · Dubai, Dubai, United Arab Emirates

• Led a high-performing team of 20+ members in delivering exceptional customer service, providing new product updates and future event announcements through various communication channels. Recorded and analyzed customer interactions and transactions to identify areas of improvement, and ensured adherence to company guidelines. Proficiently managed customer complaints to ensure prompt resolution and satisfaction. Effectively handled daily scheduling, stock availability, purchase orders, and generated sales reports by brand/subcategory.

Jan 2005 – Dec 2006 · 1 yr 11 mos · Bucharest Metropolitan Area

• Demonstrated strong customer focus by promptly and efficiently responding to customer inquiries and monitoring staff performance to ensure exceptional customer service. Successfully managed a team of 12, providing daily direction and support, and assigning sales targets based on individual strengths and capabilities. Conducted regular staff training sessions to enhance their product knowledge and optimize performance.