Dec 2023 – Nov 2025 · 1 yr 11 mos · Bengaluru · On-site

• Led two teams of 25 professionals, overseeing client data management operations and driving regional delivery excellence for Goldman Sachs
• Partnered with global stakeholders to implement strategic initiatives aligned with firm-wide objectives and operational priorities
• Strengthened cross-functional collaboration by establishing structured communication frameworks across business and operational teams
• Built strong stakeholder relationships through governance forums, proactive engagement, and timely decision support.
• Set clear performance and accountability standards, elevating team productivity, delivery quality, and professional development
• Championed process optimization and risk mitigation initiatives, improving operational efficiency and strengthening data governance controls

Apr 2022 – Dec 2023 · 1 yr 8 mos · Bengaluru · On-site

• Built and maintained strong relationships with key stakeholders and senior leadership through strategic communication and engagement
• Managed the client onboarding function, leading team performance reviews, appraisals, and regular one-on-one development discussions
• Implemented key risk indicators (KRIs) to strengthen process oversight, enhance operational efficiency, and support newly migrated functions
• Led project initiatives including the establishment and management of external vendor partnerships for critical business operations
• Coordinated training and knowledge-sharing sessions for stakeholders while proactively managing business impact escalations
• Demonstrated leadership by successfully overseeing multiple projects and ensuring timely, high-quality delivery across teams

Jul 2021 – Mar 2022 · 8 mos · Bangalore Urban · Hybrid

• Managed daily operations within the Custody Middle Office – Securities Services and Cash Payments, ensuring seamless execution of high-value transactions and operational oversight of team activities
• Led team scheduling, operational planning, and employee lifecycle management including hiring, training, and onboarding
• Applied functional expertise across SWIFT messaging including MT103, MT202 COV, MT910, and MT599, supporting cash and FX transfers, trades, and settlements
• Developed an Error Analysis Tableau dashboard to provide visibility into operational risks, control effectiveness, and exception trends
• Led the migration of Standard Operating Procedures (SOPs) into the Corpora system as part of a strategic process standardization initiative
• Authorized high-value cash transactions while overseeing investigations, exception management, and bespoke client processes
• Built Alteryx automation workflows to streamline reporting processes and significantly reduce manual intervention
• Served as a Subject Matter Expert (SME) for transition wires, supporting complex operational queries and ensuring accurate processing

Mar 2021 – Jun 2021 · 3 mos

• Led a team managing middle office operations for dividend claims, class actions, and financial recovery processes
• Oversaw recovery of client entitlements within terminated investment accounts with residual balances
• Established standardized processes to ensure accurate claims management, regulatory compliance, and timely financial recovery
• Partnered with internal stakeholders to resolve complex account scenarios and improve recovery outcomes
• Strengthened operational controls and governance to enhance efficiency and mitigate risk

Jan 2021 – Mar 2021 · 2 mos

• Motivated and engaged team members to enhance performance and consistently achieve targeted results
• Conducted regular one-on-one meetings to support individual development and strengthen team effectiveness
• Developed and implemented Standard Operating Procedures (SOPs) to standardize processes and improve operational clarity
• Established Service Level Agreements (SLAs) to drive accountability and enhance overall client experience
• Facilitated team discussions and coordinated team meetings to promote alignment and collaboration
• Designed training materials to strengthen team capability and support onboarding of new joiners

May 2019 – Jan 2021 · 1 yr 8 mos

• Led the migration of Private Lending Services involving an international portfolio of bilateral loans from the U.S. to India
• Established process controls and risk management frameworks to ensure operational stability and compliance
• Managed daily work allocation and oversight across team members to maintain service efficiency
• Authorized outgoing wire payments from loan accounts as part of loan servicing activities
• Reviewed loan documentation shared by Legal and Lending teams to support accurate loan closings
• Developed process workflows using the Signavio tool to strengthen operational structure
• Identified and eliminated redundant steps within workflows to improve efficiency
• Managed escalations by providing detailed explanations and conducting root cause analysis
• Defined and implemented KPIs and KRIs for the international lending team to strengthen performance monitoring

Jan 2017 – May 2019 · 2 yrs 4 mos · Bengaluru · On-site

• Prepared and managed daily EOD checklists to ensure operational accuracy and team readiness
• Oversaw cluster management of analysts, providing guidance and operational support
• Trained and onboarded new joiners to strengthen team capability and knowledge transfer
• Conducted error analysis to identify gaps and improve process quality
• Managed syndication loan activities including commitment fee calculations (revolving/non-revolving, upfront, used/unused)
• Served as a Subject Matter Expert for loan operations, supporting complex queries and escalations
• Drove process standardization, enhancements, and effective query management
• Participated in and led projects, including supporting front office research requests

Jan 2015 – Dec 2016 · 1 yr 11 mos · Bengaluru · On-site

• Managed bilateral loan account setups including new originations and renewals
• Reviewed documentation to ensure adherence to Standard Operating Procedures and operational requirements
• Supported commercial and mortgage loan operations across servicing activities
• Managed deliverables within defined deadlines to ensure timely processing
• Prepared and maintained loan amortization schedules for accurate financial tracking

May 2009 – Oct 2009 · 5 mos · Bengaluru · On-site

• Supported customer care operations for Virgin Holidays, managing escalations and resolving client queries to ensure a positive customer experience during the engagement period