Vikash Gupta

Business Development Executive

New Delhi, Delhi, India8 yrs experience

Key Highlights

Proven track record in dark store expansion.
Expert in supply chain management and program implementation.
Strong leadership in customer service and team management.

Stackforce AI infers this person is a Retail Operations Manager with expertise in supply chain and customer experience.

Contact

Skills

Core Skills

Stakeholder ManagementProject ManagementSupply Chain ManagementProgram ManagementData AnalysisTraining

Other Skills

Complaint ManagementCustomer Escalation ManagementBudget ControlReal-time MonitoringCustomer ExperienceProcess TransitioningProject Status ReportingCross-Functional LiaisonProblem SolvingInternal and External CommunicationsService Delivery OptimizationExceeding Customer ExpectationsTeam ManagementCross-functional CoordinationSQL

About

I am a team leader and team player, capable of doing any task, hard and smart working. Realiable and quick learner.

Experience

8 yrs

Total Experience

3 yrs 4 mos

Average Tenure

7 mos

Current Experience

Flipkart

Manager

Nov 2025 – Present · 7 mos · Delhi, India · On-site

Growth and Dark Store Expansion

Complaint ManagementCustomer Escalation ManagementBudget ControlStakeholder ManagementReal-time MonitoringCustomer Experience+10

Blinkit

4 roles

Associate Program Manager

Jan 2025 – Feb 2026 · 1 yr 1 mo

Supply Chain ManagementProgram ManagementSQLProgram ImplementationCustomer Relationship Management (CRM)

Assistant Manager

Promoted

Jan 2024 – Feb 2025 · 1 yr 1 mo

Growth and Expansion

Senior Executive - Express Stores

Promoted

Apr 2022 – Aug 2024 · 2 yrs 4 mos

Executive Assistant

Jun 2018 – Aug 2024 · 6 yrs 2 mos

Blinkit (formely grofers)

3 roles

Store Assistant

Promoted

Sep 2023 – Feb 2026 · 2 yrs 5 mos

Responsible for analyzing data and performance of the stores to meet the SLA's on the Pan India level which leads to meeting the company goals. Providing support and training to the store manpower and solving the problems faced to meet the SLA's Provided working dashboards at ground level to track the performance. Worked on various projects to setup a smooth supply chain operations.

Senior Executive

Promoted

Mar 2022 – Sep 2023 · 1 yr 6 mos

Was responsible for handling customer escalations over chat, call, social, and emails. CRM Data analytics Managed a team of 15 members. Providing training and support, creating a roster, and analyzing data to provide reports to senior management.

Customer Service Executive

Jun 2020 – Mar 2022 · 1 yr 9 mos

Was responsible for handling customer complaints on the pan India level via chat, call, and emails. Delivered better and enhanced customer experience by provided on point resolution.