Dec 2021 – Aug 2023 · 1 yr 8 mos · India

• Responsible for building and managing Voice/Carrier platform product layer (Voice Enablement Charter) in India and International market which supports CPaaS, UCaaS, and CCaaS product offerings of Exotel
• Responsible for building products with Cloud first, API first strategy
• Product specialist for UL VNO license in India
• Launched Cloud Contact Centre service with WebRTC and Click2Call in Karnataka circle under UL VNO license
• Launched CPaaS and CCaaS offering in the UAE by establishing local business entity and license
• Launched CCaaS in Indonesia
• Specialist in understanding the local regulations and establishing a business
• entity
• Introduced Mobile DID based SIP trunk for CPaaS, UCaaS, and CCaaS in India
• Identify and onboard software vendors and built internal and customer facing APIs.
• Collaborate with multiple stakeholders in Exotel & Ameyo to build Voice products & services on Cloud
• Responsible for introducing Microsoft Teams Direct Routing/Operator Connect at Exotel

Apr 2018 – Jan 2022 · 3 yrs 9 mos

• Responsibilities:
• Manage SIP trunking product portfolio at Tata Communications worth $140+ Mn serving 2000+ enterprises
• Managing product lifecycle of existing products and build new products which serve needs of large Enterprises (Sell-To) and Service Providers (Sell Through, Sell-With)
• Build product strategy and roadmap for SIP trunking services keeping in mind market demands and organization growth with focus on cloud-based solutions
• Supporting sales, solution, and commercial team across globe in large RFPs/deals and supervise team of product managers
• Interact with customers, service providers, partners, and vendors
• Support product leadership team to manage the P&L and build annual operating plan
• Execute digital enablement strategy by building self-service portal and APIs for customers
• Engage with legal, regulatory, tax and finance teams to build market ready products
• Engage with IT, Engineering and Ops teams to build process and OSS-BSS stack for SIP trunking product
• Engage with sourcing team to plan and prioritize buying of voice services in expanding product footprint in new market
• Create pricing strategy and pricing plans with commercials team for multiple solutions
• Partner enablement, closely work with large Service Providers to resell Tata Comm. SIP trunking service
• Closely work with UCaaS and CCaaS product team to build new solutions
• Accomplishments:
• Successfully launched partner enablement sales channel for Global SIP Connect
• Successfully launched Bring Your Own Carrier solution
• Built new portal for enterprise and wholesale voice customers
• Built billing systems to support different commercial plan
• Consistent top performer of team with multiple awards from leadership and CFTs every year

Oct 2015 – Apr 2018 · 2 yrs 6 mos

Apr 2015 – Oct 2015 · 6 mos

• Responsibilities:
• Support sales, solution, and commercial teams for Enterprise Voice services
• Supervise team supporting sales and pre-sales team across globe
• Write and submit user stories for new product initiatives to project team
• Perform User Acceptance Testing & Operation Readiness Testing for new products being introduced
• Build and maintain business processes for pre-sales piece
• Contract management, build customer order form and relevant documents as per product offerings
• Gatekeeper between pre-sales and post-sales team to ensure documentation and information is passed neat and clean backend teams
• Maintain aggressive turnaround time to ensure faster delivery of services
• Accomplishments
• Received award for best Sales Support manager across Tata Communications
• Received ProClub award for best performance in FY'12 (only awarded to 1% of total employees globally)
• Promoted 3 levels due to excellent performance

Feb 2014 – Mar 2015 · 1 yr 1 mo

Jun 2013 – Feb 2014 · 8 mos

Jan 2011 – Jun 2013 · 2 yrs 5 mos

Oct 2009 – Jan 2011 · 1 yr 3 mos

• Responsibilities:
• Part of Order Management group for international voice and data services
• Responsible for working with international sales team for order entry and document management
• Assist project managers on service delivery
• Accomplishments:
• Promoted to team leader in few months of service due to excellent performance