Nov 2019 – Present · 6 yrs 7 mos · Pennsylvania, United States

• Co-founded KorBon AI to build decentralized infrastructure, agents, and validator operations. Now primarily focused on growth and partnerships for Chutes.ai.

Nov 2019 – Apr 2024 · 4 yrs 5 mos · Sciota, Pennsylvania

Apr 2018 – Nov 2019 · 1 yr 7 mos · Allentown, Pennsylvania Area

• Identified, procured, administered, maintained, and supported hardware and software, including MacOS and Windows devices, for 350+ employees across our corporate headquarters and 21 restaurant locations, ensuring to provide excellent customer service for all employees, from line cooks to the CEO.
• Installed and configured office and restaurant management software and hardware, and peripheral devices, including Windows and Mac laptops/desktops, Point of Sale (POS) systems, monitors, and printers.
• Built and configured new machines for all corporate employees, including software and setup, as well a continued application and OS support and patching to ensure all employees can succeed at their job.
• Used PowerShell to automate the installation and configuration process for 42 new terminals, drastically cutting total setup time per terminal from 60 to 9 minutes, reducing total project timeline from 3 months to 1 month actual time. The script is user-friendly and self-serviceable, enabling other techs to customize and utilize it for future installs and upgrades.
• Configured wireless networks, managed server issues, and troubleshot to resolve network end user connectivity issues
• Setup and deployed mobile device management software for 150+ iPads and iPhones, and created policies for the devices to ensure proper usage and efficient inventory management.
• Constructed end-user training in day-to-day usage of common applications, computer security and safety, to ensure employees remain up-to-date and aware of modern information security practices.

Jul 2016 – Feb 2022 · 5 yrs 7 mos

• Supported and updated the IT infrastructure of RB Bake-Tech, improving services provided by RB Bake-Tech consultants,
• increasing the sales of Gold Coast Ingredients Inc. Account Executives, and increasing collaboration between the two
• entities.
• Upgraded and maintained all physical hardware including desktops, laptops, printers, anti-virus and malware software,
• accounting and bookkeeping software, remote access software, and cell phones, to improve employee experience and
• enable consultants to provide a more efficient and personalized experience to clients.
• Created a system to greatly increase day-to-day operational efficiency for sales representatives and consultants. This
• included instituting a ticket-based Customer Relationship Management (CRM) system, which has improved sales
• year-over-year and increased new business.

Aug 2013 – Jul 2016 · 2 yrs 11 mos · Bridgewater, NJ

• Responsible for processing, training and managing new all technicians.
• Actively supported 2500+ Vaccine Sales Representatives across North America through remote desktop technology
• platforms, effective queue and ticket management, and diagnosing, supporting, maintaining, repairing and troubleshooting
• PC, network, cellular, software and printer issues.
• Setup, configured, added/removed and troubleshot users for internal systems.
• Met and exceeded metric requirements of support to the sales force by providing packaged software installs using remote
• access tools, client training on application usage and best practices, and escalating incidents to regional resources in a
• timely manner, when necessary.
• Provided on-site technical expertise and support for 500+ attendee company meetings and events nationwide.