May 2021 – Apr 2022 · 11 mos · Remote · Remote

• Used writing and product skills to write technical documentation for the customer support team. Solved L2 support tickets also.

Oct 2020 – Feb 2021 · 4 mos · Remote · Remote

Jan 2017 – Feb 2020 · 3 yrs 1 mo · New Delhi Area, India

• Building the go-to platform for finding and listing shared work spaces like Co-Working and Business Centres.
• Did user stories and personas. Identified key pain points of target personas and led a development team to build the platform.

Apr 2014 – Present · 12 yrs 2 mos · New Delhi Area, India

• Co-Founder of Indian's most innovative Enterprise Document Management Software company. www.eisenvault.com.
• Managing the product. Identified market segments, built go to market strategy, built prototypes and wireframes. I manage an agile development team.

Apr 2013 – Apr 2014 · 1 yr · New Delhi Area, India

• Leading the team at LexSite.com - India's Leading Portal for Commercial & Tax Law.
• Responsible for:
• Product Management
• Customer Insights
• Sales & Marketing
• Skills Development
• Achievements:
• Started product improvement process after interviewing 80 customers
• Successfully launched a legal education product for graduates in Delhi
• Scaled up sales & marketing team
• Built up and trained team at the New Delhi office

Mar 2011 – Mar 2013 · 2 yrs · London & New York

• I have led 5 separate initiatives on this management rotation program:
• Product Managed a web-based "Transaction Analysis" system for American M&A attorneys. Led the product from requirements discovery, through to commercial launch. Led a cross-functional team to build & launch this product (New York, USA)
• Mobile application strategy for the international business (spanning business units in UK, France, Netherlands, South Africa, Canada and Australia).
• Strategic market entry study for a large professional services segment in Canada, South Africa and Australia.
• Led marketing initiatives to improve user engagement for a web-based information product (London, UK).
• Marketing strategy & execution for a product launch (London, UK).

Aug 2010 – Feb 2011 · 6 mos · London, United Kingdom

• I led the analysis of marketing metrics. Collected metrics from a number of source including Web Analytics (Omniture), Data Mining systems and 3rd Party Marketing Companies. Identified the most relevant KPIs and prepared dashboards to assist senior management in making marketing decisions.
• I also worked on financial modelling and budgeting for my team.

May 2010 – Jun 2010 · 1 mo · London, United Kingdom

• Created business plan for a smartphone based Mandarin language learning product for an early-stage venture (SNAPP). This business case was used to seek funding and build the software development and release roadmap. Extensively researched the smartphone industry for this business plan. This project allowed me to understand an exciting new industry and combine my passion for technology with my passion for learning languages.

Jul 2009 – Nov 2009 · 4 mos · London, United Kingdom

• Created project plan for strategic alliances in Mobile Payments.
• Researched market data for Mobile Financial Services Products and Sectors to feed into strategic review.

May 2005 – May 2008 · 3 yrs · Melbourne, Australia

• Led a team of 14 in an offshore software development center to complete an 8-week ECM project that delivered 30% cost savings to client. Communicated strategy changes to IBM partner and Client partner throughout the project.
• Assisted clients in the United States to perform 'acceptance testing' of software. Led to issues being resolved quickly and to stronger client relationship.
• Devised and implemented infrastructure and system test strategies for multiple Enterprise Content Management projects.
• Wrote code in Java, Visual Basic, C# and other languages.
• Wrote code using the EMC Document platform APIs.
• Managed Unix (Sun Solaris & Linux) Servers
• Managed Oracle RDBMS
• Wrote and Managed Shell Scripts

Dec 2003 – Jan 2004 · 1 mo · Sydney, Australia

• Independently developed and tested a software system to reconcile trades data. Communicated with clients, gathered and analyzed requirements.
• Wrote code in Perl and Java (Swing Applets).