May 2022 – Aug 2023 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

• Grateful for the opportunity to embark on what has been the most challenging yet deeply rewarding learning journey. At the helm of a mission to craft a QSR Brand offering India the flavors it truly deserves, while mindful of the calorie count they didn't desire. Our journey began with promise, expanding to four dine-in locations and an equal number of cloud kitchens. Two of our flagship stores achieved a remarkable payback period in less than a year. Despite personal circumstances prompting my departure, I cherish the invaluable lessons learned and gained clarity on my strengths and interests.

Sep 2018 – Apr 2022 · 3 yrs 7 mos · Gurugram, Haryana, India · On-site

• Embarked on my journey with Emaar as Head of Strategy during a pivotal phase marked by transformative change management efforts. Collaborated extensively across departments to grasp, deliberate, and implement best practices company-wide. This endeavor yielded significant successes, culminating in my promotion to P&L ownership initially for Rajasthan, followed by additional promotions to oversee regions in Madhya Pradesh and Tamil Nadu. This journey has been an incredible blend of learning and meaningful contribution.

Jan 2018 – Sep 2018 · 8 mos · Greater Bengaluru Area · On-site

• Led the Commercial Function team for Menswear, Sportswear and International Brands at Myntra. It was an exhilarating period, as our team bore the significant responsibility of reshaping Myntra's narrative. Collaborating with an exceptional team leader, whose visionary approach transformed the perception of the commercial function within the organization. Together, we orchestrated a game-changing impact on the company's bottom line and its fortunes.

Aug 2016 – Dec 2017 · 1 yr 4 mos · On-site

• As the manager of an AR operations team, I led several impactful initiatives:
• WE orchestrated the integration and implementation of cutting-edge technological solutions to enhance our customers' experience. This resulted in a significant reduction in daily customer escalations, decreasing from 130 per day to less than 15.
• Established robust internal controls to strengthen revenue collection processes and proactively prevent fraudulent activities. This led to a 50% decrease in the percentage of fraudulent customers.
• Conducted thorough studies and analyses to optimize freight costs and spearheaded a redesign of packaging strategies, resulting in substantial cost savings. The implementation of Pin Code wise allocation for courier services notably impacted freight costs.
• Focused efforts on improving our Net Promoter Score (NPS) to foster stronger customer loyalty and advocacy.

Nov 2015 – Aug 2016 · 9 mos · On-site

• I worked as a management consultant in the Aditya Birla Group Leadership Program (ABGLP). My main role was to address identified important issues within the group's companies. Some key projects I worked on include:
• Central Initiatives Team (Nov '15 - Feb '16): I led change management efforts across multiple plant locations in the group's cement industry. This involved making cultural shifts, setting performance standards, and streamlining reporting structures to improve efficiency and alignment.
• Competitor Benchmarking (Feb '16 - May '16): I conducted thorough analysis comparing the group's Thailand Textile operation with competitors in areas like sales, operations, pricing, quality, customer satisfaction, and issue resolution. The recommendations aimed to boost performance and market share.
• Customer Service Efficiency (June '16 - Aug '16): Bangalore, I introduced e-commerce best practices and optimized the performance benchmarks for FTE agents of customer service team. This led to significant cost savings while keeping customer satisfaction high, which earned me a prominent role in the group's e-commerce division.

Oct 2013 – Sep 2015 · 1 yr 11 mos · Greater Delhi Area · On-site

• In my two-year tenure as a risk consultant, I navigated diverse industries, including hospitality, manufacturing, and services. Within hospitality, I focused on enhancing operational resilience and compliance in hotel operations. Transitioning to manufacturing, I addressed supply chain complexities and regulatory compliance. In the service sector, I developed tailored risk management solutions, optimizing financial processes and safeguarding brand reputation. Throughout, my expertise in risk identification and mitigation drove tangible results, contributing to clients' long-term success.

Feb 2013 – Sep 2013 · 7 mos · Greater Delhi Area · On-site

• During my industrial training at PepsiCo, I delved into Financial Planning & Analysis (FPA), gaining hands-on experience in analyzing financial data, collaborating with cross-functional teams, and honing skills in financial modeling and forecasting. Operating within PepsiCo's dynamic environment provided me with a global perspective on finance, fostering personal and professional growth. This immersive experience laid a solid foundation for my future career endeavors in FPA.