Mar 2023 – Dec 2024 · 1 yr 9 mos

• Wayfair Inc. is an American e-commerce fortune 500 company that sells furniture and home goods online. Formerly known as CSN Stores, it was founded in 2002, and currently offers 14 million items from more than 22,000 global suppliers.
• Leading cross functional teams in US, Canada and Germany, for supplier onboarding products at Wayfair, a fortune 500 company
• Reduced fraud costs by xx Mn$, and improved supplier quality, by launching identity verification and advanced fraud identification measures, using Generative AI
• Enhanced user experience, resulting in improved onboarding time and a substantial reduction in supplier drop-offs

Dec 2022 – Present · 3 yrs 6 mos

Oct 2022 – Present · 3 yrs 8 mos

• Part time product management faculty for 50+ students in Lovely Professional University, increasing their understanding of core concepts like product management and product marketing
• Led interview preparation sessions at IIM Jammu and MDI, guiding students to enhance their interview readiness and performance.
• As a Product consultant at one of the biggest global course provider, I create learning objectives, content and review courses for Coursera

Jul 2022 – Present · 3 yrs 11 mos

• Conceptualized and Designed a Trading App: Led the end-to-end design and development of an innovative trading app, streamlining the entire purchase and sales process for the company.
• Developed Actionable Product Insights: Developed product insights using market data and company's data to provide strategic insights, helping the company identify optimal suppliers and buyers. This resulted in enhanced profitability and ensured high-quality product standards.

May 2021 – Feb 2023 · 1 yr 9 mos

• Led the team of PMs and vendors(Engineering) for platform charter (OMS, CRM, SAP, Sales Enablement tool, Geo tracking, Communication, Visit tracking etc)
• Managing budgeting for applications
• Formulated and implemented a comprehensive product strategy, vision, and roadmap, culminating in an xx% reduction in order-to-delivery time
• Reduced cost of servicing by xx%, by improving servicing team’s efficiency
• Improved NPS by reducing order delivery time by 25%
• Strategized and developed admin ERP for school owners to place and track orders, payments and agreements, in order to increase operational efficiency in the process
• Improved sales efficiency by launching price calculator for quick quotes creation in first level discussions, upsell and improving productivity
• Strategized report card module for schools by interacting with 30+ principals, understanding the challenges
• Improving and automating various internal team processes like sales funnel optimization, deal creation, excellence team processes, admission drives, upsell etc through Hubspot CRM

Mar 2020 – Apr 2021 · 1 yr 1 mo · Gurugram, Haryana, India

• Proactively identified and reduced xx% of churn from Airtel Business customers by single handedly developing and implementing churn predictor using random forest ML algorithm, with a good accuracy
• Improved cross-selling by developing segmentation and recommendation engine using 100s of attributes
• Improved up-sell and reduced churn by developing customer health score, circle health score and company health score, categorizing it into red, amber and green
• Developed the data foundation for Airtel Business, Enterprise 360, the hub that links and contains all data of the customer at one place. This would also help in developing data products'
• Developed product vision, strategy and annual roadmap for Enterprise 360
• Revamped Airtel Business website, to acquire customers digitally. Defined information architecture for better user experience, implemented GA for tracking and MoEngage for retargeting, developed resources page for content marketing and improved lead journey for more and better leads

Jul 2018 – Feb 2020 · 1 yr 7 mos · Gurgaon, Haryana, India

• Product Head for Shine Learning, an ecommerce platform for services, encompassing all the vendor, consumer and in house products
• Responsible for developing annual and quarterly product roadmap for Shine Learning business
• Launched multipleproducts from scratch like Jobs on the Move, Application Highlighter, Assessments, Practice Tests, Resume Builder and LMS which now contributes to approx 25% of the revenue
• Increased traffic by 4 times in 9 months by working on SEO and referral from Shine.com
• Improved operational efficiency by automating CRM functionalities like click to call, auto assignment, auto creation of order etc
• Contributed in overall revenue growth of Shine Learning by 30%
• Spearheaded pull based sales, from traditional push based sales model
• Onboarded various third party vendors in LMS, Telephone services, Financing, Analytics, Certifications etc wrt possible business synergies, contract execution, commercials negotiation and product development

Aug 2017 – Jun 2018 · 10 mos · Noida, Uttar Pradesh, India

• Product Manager for Times Videos, consumed by around 20 Times Products including TOI, NewsPoint, ET, Languages etc
• Released Partner portal for Times Video partners to upload and manage the content
• Released User management, API Key management, Social Media Publish and Custom Reports Module
• Created PRDs, designed wireframes, briefed devs and QAs, reviewed test cases and resolved day to day queries faced by devs and QAs regarding the products

Apr 2015 – Jul 2017 · 2 yrs 3 mos

• Product Manager for Warranty, operations, finance, logistics and customer support function
• Launched Zopper finance, Zopper Pay App, Merchant Listing App, Seller Panel, Warranty- products, CRM, seller payments, refunds, quality, recon(seller, 3PL,PG Remittances) and IVR systems
• Designed and Productized Reverse Order flow(Replacements, RTO, Lost in Transit etc)
• Setting up customer support function from scratch
• Planning and integrating the ticketing technologies(Freshdesk) and voice services(Reliance cloud)
• Responsible for 3rd party integrations with delivery partners
• Gathering product feature requirements, coming up with PRDs, wireframes and other document and work with the tech and ux/ui team to translate those into real product and features

Apr 2013 – Jun 2013 · 2 mos · Greater Hyderabad Area

• Involved in development of Fusion Applications -- Project Financials and Project Management portfolio. I am working on the reporting side of the product which involves building dashboards which consists of rich ui components like Graphs, Pie Charts and other components which are intuitive by nature, so as to give the Project Manager details of the project and its execution details.
• This involves various oracle technologies like Oracle Application Development Framework, Oracle Database, Oracle Weblogic, Oracle Webcenter (only to limited extent of personalization of the apps) and other Java and J2EE related technologies.

Jul 2011 – Mar 2013 · 1 yr 8 mos · Greater Chennai Area

• Responsible for all aspects of software development including requirements, design, coding, testing and maintenance on multiple platforms using Java and Oracle in a distributed application .

Jun 2010 – Jul 2010 · 1 mo

• Developed a project with DotNet technology in a team of 10.