Vyshak Malige

Account Executive

Bengaluru, Karnataka, India8 yrs experience

Highly Stable

Key Highlights

Increased customer satisfaction by 150% at wagamama.
Reduced unexplained wastages by 35% through analysis.
Organized engineering workshops engaging 3000+ attendees.

Stackforce AI infers this person is a SaaS and Hospitality professional with strong customer success and operational management skills.

Contact

Skills

Core Skills

Saas SalesCustomer ExperienceOperations ManagementCustomer Service & SupportManagementCustomer SuccessBusiness AnalysisEnterprise It InfrastructureEvent ManagementPublic Speaking

Other Skills

Leadership & SupportRelationship BuildingOperations Process ImprovementOrganizational ConsultingAnalytical ThinkingProfessional CommunicationPerformance ImprovementOrganization SkillsCustomer Service ManagementCommunicationRelationship DevelopmentCustomer SatisfactionPowerBIQuantitative AnalysisCross Cultural Management

Experience

8 yrs

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 3 mos

Current Experience

Confluent

2 roles

Account Manager

Nov 2025 – Present · 6 mos

SaaS Sales

Customer Success Manager

Feb 2025 – Nov 2025 · 9 mos

India seed ventures

Customer Success Manager

Feb 2025 – Feb 2025 · 0 mo · Bengaluru, Karnataka, India · Remote

Wagamama

4 roles

Assistant General Manager

Promoted

Mar 2024 – Feb 2025 · 11 mos · Milton Keynes, England, United Kingdom

→ Earned 4 promotions within 18 months for consistently delivering excellent customer service
→ Used PowerBI to analyse 300+ data sets, increasing customer satisfaction by 150% and revenue by 20%
→ Conducted quantitative and root cause analysis, with Symphony, reducing unexplained wastages by 35%

Leadership & SupportRelationship BuildingOperations Process ImprovementOrganizational ConsultingCustomer ExperienceAnalytical Thinking+8

Front of House Manager

Promoted

Mar 2023 – May 2024 · 1 yr 2 mos · Milton Keynes, England, United Kingdom

→ Revamped inventory management with a tracking solution on Excel, reducing maintenance costs by 30%

Leadership & SupportRelationship BuildingCross Cultural ManagementCustomer ExperienceCustomer Service & Supportstrategic planning & Execution+3

Junior Front of House Manager

Promoted

Feb 2022 – Jun 2023 · 1 yr 4 mos · Milton Keynes, England, United Kingdom

→ Delivered excellent customer service to 300+ customers daily

Inventory ManagementRelationship BuildingProblem SolvingPrioritize WorkloadManagementTeam Management+7

Front Of House Team member

Nov 2021 – Aug 2022 · 9 mos · Milton Keynes, England, United Kingdom

Relationship BuildingCustomer ExperienceAttention to DetailInterpersonal SkillsCommunicationRelationship Development+1

Georgian house

Consulting Intern

Jun 2022 – Sep 2022 · 3 mos · London, England, United Kingdom · Hybrid

→ Optimised employee workflow to prepare food from the kitchen, reducing labour costs by 12.5%
→ Analysed supplier data and conducted a price-cost analysis to revise menu items, improving kitchen costs and efficiency by 25%

Customer SuccessMicrosoft Power BIRelationship BuildingOperations Process ImprovementBusiness AnalysisCustomer Experience+10

Cranfield university

Project Manager

May 2022 – Jun 2022 · 1 mo · Cranfield, England, United Kingdom

Project: Management Consulting Solution for Radisson Hotel Group
→ Conducted market trends analysis for hospitality, work-ethic psychology and the gender ratio imbalance in senior management positions in close coordination with University of Valencia (Spain)
→ Developed strategic diversity initiatives and presented innovative ideas to EMEA executives at Radisson Hotel Group, aiming at a 24% increase in women holding senior management positions

Customer SuccessRelationship BuildingCommunicationRelationship Development

Hewlett packard enterprise

2 roles

Technical Solutions Specialist

Jan 2020 – Sep 2021 · 1 yr 8 mos · Bangalore Urban, Karnataka, India · Hybrid

→ Built a remote hardware repair program for 8 team members, saving ~£500 on average in labour costs
→ Led cross-functional collaboration for problem-solving, achieving a 90% first-call resolution rate

Customer SuccessRelationship BuildingTroubleshootingCustomer ExperiencePresentationsProfessional Communication+5

Intern - 3Par Global support team

Jan 2019 – May 2019 · 4 mos · Bangalore Urban, Karnataka, India · On-site

→ Documented hardware requirements and reported hardware costs with 100% accuracy
→ Selected as 1 of 6 successful applicants from a pool of 1800, clearing 6 rigorous interview rounds

Customer SuccessRelationship BuildingCustomer ExperienceCommunicationRelationship DevelopmentCustomer Satisfaction

Force, reva university

President

May 2017 – May 2019 · 2 yrs · Bangalore Urban, Karnataka, India

→ President - Managed 25+ volunteers, organising 20+ engineering workshops for REVA
→ Master of Ceremonies – Engaged and controlled crowds of 3000+ people across multiple events

Relationship BuildingMarketing StrategyEvent ManagementPublic SpeakingManagementEvent Planning+4