Willem-Jan Ageling

DevOps Engineer

Katwijk, South Holland, Netherlands32 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Agile transformations across finance and retail sectors.
Facilitated training for over 300 leaders in Agile methodologies.
Co-founded a digital publishing channel for Scrum practitioners.

Stackforce AI infers this person is a Fintech Agile Coach with extensive experience in product management and team leadership.

Contact

Skills

Core Skills

Agile LeadershipProduct ManagementPublic SpeakingProject ManagementAgile MethodologiesWriting

Other Skills

AgileAgile Application DevelopmentAgile Project ManagementAnalytical SkillsBusiness ProcessBusiness RequirementsChange ManagementClient-focusedCloud ComputingCoachingCoaching & MentoringCommunicationConsultingCooperationCooperative

About

Agile Coach with broad experience, mainly within the finance and retail areas. Leader. Mentor. Coach. Teacher. Organizer. Communicator. Team builder. Committed. Diplomatic. Self-starter. Persuasive. Decisive. Agile. Scrum. Kanban. Fintech. Product Management. Agile Leadership. Value Streams. Fintech. Coach. Facilitator. Change Agent. Transformation Program. DevOps. Banking. Payments. Cash Management. OKR. Professional Scrum Master I, II, and III, Professional Scrum Product Owner I and II (Scrum.org). Languages: English - Full professional proficiency German - Professional working proficiency Dutch - Native

Experience

32 yrs 4 mos

Total Experience

4 yrs 9 mos

Average Tenure

7 yrs 2 mos

Current Experience

Worldline

7 roles

DevOps Coach

Sep 2024 – Present · 1 yr 9 mos

Senior Agile Coach

Jul 2023 – Present · 2 yrs 11 mos

As a Senior Agile Coach within Merchant Services CPO, I focus on enabling people, teams and the company to move towards a product-led organization to optimize the creation of valuable products in an ever-changing environment.
Highlights are:
Facilitating several Agile transformations within MS CPO, helping to identify the product and how people can improve collaboration to create a product experience our customers like.
Facilitating the introduction and effective use of Objectives and Key Results within the Commercial Acquiring product line.
Building and conducting training on topics like Objectives and Key Results, organizing using Value Streams, and Being a Product-Led company. These trainings have been added to the Worldline Global Learning, allowing everyone within Worldline to follow them.
Conducting the Agile Leadership training, to enable Worldline's leaders to be effective Agile leaders.
Coaching individual leaders and coaches to be more effective in their roles.
Building an Agile community with like-minded people throughout Worldline to enhance each other's skills and effectiveness.
Coaching global HR to understand and embrace their unique role in an Agile organization.

Problem SolvingLeadership DevelopmentProduct ManagementSprint BacklogTeam LeadershipPriority Setting+34

Tech Squad and Expert Community member

Jun 2021 – Present · 5 yrs

As a member of the Worldine TechSquad and Expert Community, I am recognized as an expert in my field of Agile Coach.
I represent Worldline internally and externally to showcase our excellence in the field of Agile product creation.
As a member of the TechSquad, I have:
conducted talks on topics like Agile leaders, Focusing on outcomes over output, Fluid Scrum Teams.
facilitated the introduction and effective usage of Objectives and Key results within the TechSquad,
coached a separate division within Worldline as Worldline expert to embrace agility, a product-centric view and servant leadership.

Problem SolvingLeadership DevelopmentProduct ManagementSprint BacklogPublic SpeakingPriority Setting+30

Senior Agile Coach

Nov 2020 – Jun 2023 · 2 yrs 7 mos

As a Senior Agile Coach within Merchant Services Acceptance, I focused on enabling people, teams and the organization to optimize the creation of valuable products in an ever-changing environment.
Highlights were:
Facilitating several Agile transformations within MS Acceptance, helping entities of MS Acceptance to organize around value creation in self-organizing teams, fostering collaboration.
Building and conducting the Agile Leadership training to enable Worldline's leaders to be effective Agile leaders. Throughout the years, more than 300 leaders within Worldline have finished this training with success. The training has been added to Worldline's Global Learning portfolio.
Building and conducting trainings on topics such as Product Management with Scrum and Why Agile.
Creating the Agile modules for Worldine's Product Management Academy, tackling topics like Agile Product Management, Agile Roadmaps and working with Agile teams.
Coaching individual leaders and coaches to be more effective in their roles.
Building an Agile community with like-minded people throughout Worldline to enhance each other's skills and effectiveness.
Coaching global HR to understand and embrace their unique role in an Agile organization.

Problem SolvingLeadership DevelopmentProduct ManagementSprint BacklogPriority SettingRetrospectives+27

Senior Agile Coach

Promoted

Mar 2019 – Nov 2020 · 1 yr 8 mos

I was an Agile Coach focusing on continuous learning and improving the tribes, squads and chapters of Ingenico ePayments.
I did this by facilitating learning, coaching teams and individuals through tough challenges and creating a safe environment where everybody from developer to tribe lead could reach their full potential.
As part of my Agile coach role, I acted as Scrum Master for three squads within the Data Vibes tribe.
Highlights were:
Facilitating the DevOps transformation of the Ingenico ePayments product organization, involving 300 people. I was accountable for the success of this transformation.
Building and conducting training on the topics of Scrum Master and Product Owner.
Coaching individual professionals, leaders and coaches to be more effective in their roles.
Coaching a new team to be effective with Scrum, focusing on achieving their goals and making effective use of Scrum.
Coaching two mature teams to better involve their stakeholders to create the product they need.

Problem SolvingLeadership DevelopmentProduct ManagementSprint BacklogPriority SettingRetrospectives+27

Continuous Delivery Lead / Scrum Master

May 2017 – Mar 2019 · 1 yr 10 mos

As a Continuous Delivery Lead I was member of the Fraud and Reconciliation Reporting tribe. I supported the tribes by ensuring that all business and technical aspects of the delivery of functionalities were executed smoothly and that software delivery within the squads was a continuous process. I also assisted its tribe with idea funneling, as well as with timely prioritization and identification of requirements.
I proposed and continuously improved implementation-related processes that drive the technical delivery of my tribes and proper maintenance by the Platform Operations team after delivery.
As a Continuous Delivery Lead I acted as member of the extended Management Team of R&D.
I also was acting as the Scrum Master for three teams. I was responsible for promoting and supporting Scrum as defined in the Scrum Guide by helping everyone understand Scrum theory, practices, rules, and values. I was a servant-leader for the Scrum Teams. I helped the organization to understand Scrum and to adopt Scrum as it is intended.
I was also one of the two Scrum Master Chapter (servant) leads. The Scrum Master chapter aims to drive Scrum related improvements to the company and acts as a platform to raise the abilities of the Scrum Master.

Problem SolvingLeadership DevelopmentProduct ManagementSprint BacklogPriority SettingRetrospectives+17

Project Manager/Scrum Master

Jan 2015 – Apr 2017 · 2 yrs 3 mos

Ingenico ePayments (formally GlobalCollect), part of Ingenico Group, is the most knowledgeable global Payment Service Provider in the world. The company processes international eCommerce payments for more than 600 of the world’s most recognized eCommerce brands in the digital goods and services, travel, retail and video gaming industries, among many others.
Project manager of key changes to enable further growth of Ingenico ePayments. I planned and budgeted the project that entails a drastic change which impacts virtually all functionality and required a major overhaul of the infrastructure as well. This was a multi-million initiative involving 25 FTE working in 4 Scrum teams, among others. The execution happened in a scaled Agile environment where I acted as the de-facto Scrum Master. I was also responsible for changes within applications from external suppliers and managing the impact on internal and external business parties.
Project Manager PCI/DSS compliance project, to move all external communication to the requested level of security. I delivered the project management plan and first wave of changes on time and within budget. As a result of these efforts Ingenico ePayment's external communication is now compliant to latest PCI-DSS. This project requested software effort within Scrum teams and infrastructure changes.

Problem SolvingLeadership DevelopmentProduct ManagementSprint BacklogPriority SettingRetrospectives+25

Ageling on agile

Writer Ageling on Agile

Dec 2022 – Sep 2024 · 1 yr 9 mos · Katwijk, South Holland, Netherlands · On-site

I write about anything related to creating valuable products in an ever-changing environment.
My main focus areas are:
product management
Agile leadership
Outcomes over output
Effectiveness vs Efficiency
Link to my Substack: https://ageling.substack.com/

Problem SolvingSprint BacklogPriority SettingRetrospectivesCooperationFacilitation+18

Serious scrum

Co-founder, Editor, Writer

May 2018 – Nov 2023 · 5 yrs 6 mos · Nederland

Co-founder, editor and writer Serious Scrum. Content for and by serious Scrum practitioners.
Serious Scrum is a non-commercial digital publishing channel for qualitative Scrum content.
A growing reader and writer base with
over 13000 followers
more than 4300 community members
over 180K monthly views
300K minutes reading time

Leadership DevelopmentProduct ManagementSprint BacklogRetrospectivesCoaching & MentoringScrum+11

Hp enterprise services

8 roles

Senior IT Project Manager for Ericsson account

Jan 2014 – Jan 2014 · 0 mo

Interim Project Manager of a data room migration and consolidation project for the Ericsson account. This project spans the whole world.
Results: All 10 technical designs were completed in time (within one month), reviewed and formally approved. I also delivered a formally approved project plan including base-lined schedule within a month.

Problem SolvingProject Management

Senior IT Project Manager for Lähikauppa account

Jan 2013 – Jan 2014 · 1 yr

Overall Project manager for the whole exit project, assisted by PM’s for Enterprise Services and for Technology Services.
Result: I managed to align all stakeholders of the project to agree upon the approach. The project was executed and finished much to the satisfaction of the client and HP management.

Senior IT Project Manager for Cloud opportunity HP

Jan 2013 – Jan 2014 · 1 yr

I was, as the project manager, responsible for the implementation of the cloud environment for this solution during two successive projects.
High-urgency projects
Leading onshore and best-shore resources.
Cloud projects
Result: I finished these very urgent projects to the satisfaction of the customer on time and in accordance with the specifications.

Senior IT Project Manager for Sanquin account

Jan 2012 – Jan 2013 · 1 yr

Project Manager within the Sanquin account.
High-risk and high-urgency projects.
Leading onshore and best-shore resources.
Main task was to complete a large project that had already suffered enormous delays.
Result: I completed the project within the agreed new timelines within budget.

Senior IT Project Manager for Ahold account

Jan 2012 – Jan 2012 · 0 mo

Project Manager within the Ahold account.
I worked on projects within the e-Commerce area, to refresh the infrastructure and improve the capacity of this area of Ahold.
Ultra high-risk and ultra high-urgency projects only.
Leading onshore and best-shore resources.
Within a very tight time frame I needed to manage the set-up of the infrastructure for an essential part of the e-Commerce branch.
Result: The project was successful and completed within time, allowing the customer a substantial expansion of their E-commerce product.

Bid Manager Sales Support Team NL

Jan 2011 – Jan 2012 · 1 yr

I worked for the HP ES NL Sales Support team, as a Bid Manager for several accounts within the Netherlands.
The Local Sales Support team is set up to play a pivotal role in improving customer relations and to increase HP's turnover and revenue.
I managed the request for proposal (RFP) process and organized intake meeting with the client, managed design creation, managed the timelines of the RFP process, aligned capabilities involved (on- and bestshore), created proposals and performed stakeholder management (client, capabilities HP, architect, client account HP).

Proposal Manager for AEGON account

Jan 2009 – Jan 2011 · 2 yrs

I was responsible for the creation and submittal of proposals based on designs from a HP architect. I organized intake meetings with the client, managed a timely delivery of the design, was responsible for obtaining the costing of the deliverables within the design and created the proposal.
A client-approved proposal is the trigger to start up a project.

Senior IT Project Manager

Jan 2003 – Jan 2015 · 12 yrs

Project manager within HPES, Cloud & DCS Migrations (CDM) | ITO EMEA Project Services

Problem SolvingLeadership DevelopmentSprint BacklogPriority SettingRetrospectivesCooperation+24

Royal bank of scotland

Relationship Manager / Project Manager

Jan 2008 – Jan 2009 · 1 yr · Wholesale

Counterpart of EDS as ABN-AMRO and later RBS (Royal Bank of Scotland) relationship manager. At the international department, responsible for the IT of the back-offices in 75 countries.
Project management for several projects varying in size from 5000 to 400.000 euro.
Managing high-risk and high-urgency projects.
Managing onshore and best-shore resources.
Example of the projects which I managed:
o Adapt Payments applications to IBAN
o Adapt Payments applications to the SEPA guidelines
o Adapt Payments and Cash applications to the new SWIFT regulations
Result: The projects were successfully completed in time.

Electronic data systems

IT Project Manager for ABN-AMRO account

Jan 2004 – Jan 2008 · 4 yrs · Wholesale

Working for the client ABN-AMRO, department Wholesale, responsible for the IT of the back-offices in 75 countries.
Responsible for and in the lead of successful transfer of this MIFT support team to best-shore location Pune, India.
Result: Within six months, the support team in Pune (India) was independently able to provide the MIFT application support.
In the lead of turnover to Production Support of a EMEA wide SWIFT Hub to create a team of 4 in the Netherlands in 2004
Result: Within a year the support team in Chennai, India was independently able to provide the SWIFT EMEA hub support
Responsible for and in the lead of successful transfer of this support of the EMEA wide SWIFT Hub including management to a best-shore location in 2005 (Chennai, India)
Result: Within six months we took full over support from ABN-AMRO.
Project Manager for several major releases of the central payments and SWIFT Hub applications

Abn amro

2 roles

IT Project Manager

Jan 2000 – Jan 2003 · 3 yrs · Development International

Working for department Development International, responsible for the IT of the back-offices in 75 countries.
I was responsible for incident-, problem- and change management of international cash management applications and SWIFT applications and coordinated the tasks of a group of 5 to 15.
Main achievements:
Intake of the support of the large and vital Payment Router system
Result: After only a short period of running parallel with the project (2 months) my support team was able to independently support this important system.
Transfer support of the ISAP Payments, Cash applications to Chennai, India.
Result: Although it took longer than initially planned (because of the major cultural differences), I managed to complete this best-shore migration project successfully.

System Analyst

Jan 1997 – Jan 1999 · 2 yrs · Development International

Working for department Development International, responsible for the IT of the back-offices in 75 countries.
Adjust SWIFT interface to SWIFT Alliance Access which replaced ST200 all over the world.
Adjust SWIFT interface to adhere to the annual SWIFT changes.
Adjust Cash Management systems to optimize Zero Balancing.
This happened in short-cycle steps, where we constantly determined which functionality requirements should be included in the next cycle.
Incident-, Problem-, Change Management, SWIFT, Payment, Cash Management applications.

Blgg agroxpertus

System Analyst

Jan 1994 – Jan 1997 · 3 yrs · Oosterbeek

Willem-Jan was a system analyst and programmer for the administrative systems of BLGG (invoice system, customer system, commission system).

Gemeente bergh

Advisor Department for Environment

Jan 1992 – Jan 1993 · 1 yr · 's-Heerenberg

Hendrix voeders

Intern (IT System Analyst) at Hendrix Voeders

Jan 1990 – Jan 1991 · 1 yr · Boxmeer

I worked as an intern for 9 months. My tasks were: creating functional designs, creating technical designs, programming, Unit Testing
During this internship I also created my thesis "Define and measure the quality of software".