Apr 2024 – Nov 2025 · 1 yr 7 mos · Gurugram, Haryana, India

• > Led multiple strategic initiatives in both Tech and Marketing domains, enhancing business processes and operational efficiencies.
• > Directed 8-10 concurrent Tech & Marketing projects valued at $100K - $250K, achieving 95% on time delivery.
• > Facilitated alignment between department heads and the CEO to harmonise the company wide processes that reduced inefficiencies by 15%.
• > Defined business requirements, maintained budgets, and optimised P&L(Profit and loss), reducing operational costs and increasing ROI by 20%.
• > Built the project management unit from scratch, establishing governance frameworks and delivery standards adopted company-wide.
• > Enhanced customer retention by 20% by improving the UI in client’s marketing initiatives.
• > Led the product development for Advocacy platform, increasing the user acceptance 30%.
• I> mproved the company’s overall CSAT level by 10%.

Apr 2023 – Apr 2024 · 1 yr · Gurugram, Haryana, India · Hybrid

• > Oversaw end to end SDLC implementation of 4-5 international Tech projects simultaneously, achieving 100% milestone delivery.
• > Implemented Agile and Waterfall methodologies, making sure the delivery of products are met and release time are cut 18%.
• > Directed the product roadmap of the product “Digital Signedge”, which improved the user acceptance by 20%.
• > Helped with multiple initiatives in the company to streamline the process between multiple teams.
• > Led the product team for VFS global to improve the dashboard increasing stakeholder engagement by 15%.

May 2022 – Apr 2023 · 11 mos · Gurugram, Haryana, India · On-site

• > Directed end to end SDLC and implemented projects in Agile and Waterfall methodologies.
• > Provided strategic advisory on process improvements and streamline operations.
• > Served as a primary liaison with stakeholders, gathering and implementing feedback for customer satisfaction.
• > Collaborated with cross-functional teams to ensure smooth delivery of the projects.
• > Worked on 4-5 projects simultaneously and monitored timelines making sure deliverables are met with escalations whenever required.
• > A comprehensive project documentation was created, ensuring 100% SLA compliance.

Jan 2022 – May 2022 · 4 mos

• > Delivered projects on time, within scope, and budget while ensuring operational excellence.
• > Delivered ITSM projects on time and within budget, achieving a 98% client satisfaction ratings.
• > Developed and maintained detailed project plans using ServiceNow ITSM tools.
• > Advised on ITSM/Monitoring tools implementation, enabling faster incident resolution by 25%.
• > Gathered business requirements, conducted testing, and documented processes to ensure quality delivery.
• > Strengthened client relationship with detailed project documentation, including process diagrams and implementation documents.

Jun 2019 – Dec 2021 · 2 yrs 6 mos