Feb 2024 – May 2025 · 1 yr 3 mos · Pune · Hybrid

• Seasoned Project Manager guiding innovation and growth of new, emerging quick-commerce fashion platform FashQuik under Kapiz Innovators Pvt Ltd.
• Headed rapid development of FashQuik, which, in a very short duration, overhauled the fashion industry by revamping the fashion delivery system with ultra-fast delivery and seamless user experience.
• Principal responsibilities -
• Product Development The entire product lifecycle, ranging from idea-generation to launch and subsequent optimization.
• Leadership Skills: Technology Leadership: Leading a team of talented engineers and drive technological innovation to overtake industry trends.
• Business Strategy: Working with the executive team on strategic initiatives for growth and scalability.
• Team Management: Building and mentoring a high-performing team of engineers and technical experts.
• Project Management: Managing complex projects such that they are delivered on time, key performance indicators are met, and all related turnaround responsibilities and actions are covered.
• Rapid Deployment: Designed and launched FashQuik in 7 months with phenomenal efficiency and execution.
• Scalable Technology: Designed scalable technology infrastructure to support exponential growth and high transaction volumes.
• Talent and features for innovation: Delivered innovative features such as Try & Buy, Insta Returns, Store Fulfillment, Last Mile Delivery that would make the user experience better and differentiated FashQuik from competition.
• Efficient Operations: Optimized processes and workflows to ensure smooth operations and minimal downtime.
• Team Building: Built a strong-performing team of talented engineers and technical experts.

May 2021 – Nov 2023 · 2 yrs 6 mos · Mumbai · Hybrid

• Managed multiple global projects across E-learning, Health, and Publishing domains, serving 20+ international clients in the US, EU, and APAC regions across iOS, Android, and web applications.
• Led cross-functional global teams to deliver complex SaaS and PaaS technology projects, ensuring timely delivery, quality, and client satisfaction.
• Directed enterprise client engagements including Zanichelli, Gibbs Smith Education, McGraw Hill, and other large-scale publishers seeking to publish and manage their content online.
• Oversaw integrations and custom development projects such as Single Sign-On (SSO), ETL data flows, and user management services, including technical integrations through ClassLink, Google Classroom APIs, LTI, and SAML.
• Developed and maintained detailed project plans, budgets, and forecasts, ensuring efficient resource allocation and execution.
• Established strong vendor and stakeholder relationships, optimizing partnerships and ensuring seamless third-party service integration.
• Supported Agile project execution, fostering collaboration among business users, technical teams, and compliance stakeholders to meet operational goals.
• Drove process optimization initiatives to enhance workflow automation, reducing manual efforts in content publishing and operational processes.
• Implemented risk management and quality assurance protocols, overseeing defect tracking and resolution to maintain high service levels.
• Acted as a liaison between clients, internal teams, and senior leadership, translating client objectives into actionable project plans while managing budgets and timelines effectively.

May 2020 – Mar 2021 · 10 mos · Mumbai, Maharashtra, India

• Served as primary point of contact for support relating to owned solutions and products.
• Provided guidance on installing and integrating new hardware components and software to remote clients.
• Acknowledged tickets on Zendesk and solving it as per SLA. Escalate the issue to L2 if its related to development.
• Running queries in database for user management on MySQL (eg: getting email change, institute details, class details etc).
• Understanding Operating Systems like Windows 7,8,10 and MacOS.
• Troubleshooting Network and Internet Issues for Clients.
• Fixing Software and Drivers on Client Systems.
• Understanding of Settings and Control Panel Options.
• Fixing Issues in Device Manager and External Devices.
• Understanding Latest Privacy Settings and Access Control in Devices
• Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
• Adept at technology to troubleshoot and ensure smooth online class experience.
• Active listening skills, patience and detail obsession to maintain call logs.

Jul 2018 – Jan 2020 · 1 yr 6 mos · Navi Mumbai, Maharashtra

• Committed to delivering high levels of customer service. Responded courteously and efficiently to queries and problems from guests to ensure they are fully satisfied.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Point of Sale (POS), IPTV, Telephony systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, email accounts, and also support for the underlying server/desktop infrastructure
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Prepare Policy & Procedures for the IT Department and for the users.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Vendor Management, Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization (under the supervision of Operation Manager)
• Work along with the Marketing team to develop Marketing Strategies and Promotion plans to successfully market the restaurant.
• Looked after required maintenance and made it possible on or before time
• Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements. Ensures cleanliness of all data equipment and computer room.

Aug 2015 – Jun 2018 · 2 yrs 10 mos · Raipur, Chhattisgarh, India

• In Order to Transition my Career from Sales and Aviation background to Information Technology, I Enrolled into Full Time Bachelors of Science in Information Technology Course at Kalinga University Raipur Chhattisgarh

Jan 2013 – Aug 2015 · 2 yrs 7 mos · Muscat Governorate, Oman

Jun 2011 – Jan 2013 · 1 yr 7 mos · Mumbai, Maharashtra, India · On-site

Aug 2010 – Feb 2011 · 6 mos