Zee Bielske

Business Development Executive

Milton Keynes, England, United Kingdom7 yrs 4 mos experience

Highly Stable

Key Highlights

Led system improvements boosting efficiency and customer experience.
Implemented automations saving significant operational hours.
Managed a comprehensive knowledge base across multiple markets.

Stackforce AI infers this person is a SaaS operations specialist with a focus on process optimization and customer experience.

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Skills

Core Skills

Process AutomationBusiness Process ImprovementKnowledge ManagementOperational ExcellenceBusiness DevelopmentCustomer Service

Other Skills

Data ExtractionAutomationDashboard CreationMaestroQASystem GovernanceConfluencePerformance AnalysisJiraSprint PlanningWorkflow DesignContinuous Process ImprovementData VisualizationAPI IntegrationsSpreadsheet ModellingProject Planning

About

I’m a systems-focused operations specialist with 6 years of experience at Huel, where I contributed towards internal tooling systems, cross-team process improvements, and CX systems at scale. I'm passionate about improving how information flows through an organisation - from knowledge bases to automations to escalation pathways. I enjoy bridging the gap between technical teams and customer-facing teams, ensuring tools and processes genuinely support real-world needs. I bring a structured, analytical approach to problem-solving, whether it’s streamlining operations, supporting internal teams, or establishing clarity across complex workflows. I’m adaptable, quick to absorb new tools and methodologies, and motivated by work that drives measurable impact and operational excellence. If you would like to have a chat, message me or drop me an email at z.bielske@gmail.com

Experience

7 yrs 4 mos

Total Experience

3 yrs 7 mos

Average Tenure

2 mos

Current Experience

Zoho uk

Presales Consultant

Mar 2026 – Present · 2 mos · Milton Keynes

Supporting organisations in evaluating SaaS solutions by understanding business needs, delivering product demonstrations, and collaborating with sales and product teams to translate technical capabilities into practical business value.

#opentowork

Systems & Operations Analyst | Process Improvement, Automation & CX

Sep 2025 – Feb 2026 · 5 mos

During this transition period, I focused on strengthening my positioning within IT systems, digital process optimisation, CX tooling, and automation.
This included:
Completing professional interviews and technical assessments
Attending local and virtual networking events, including AI user groups
Participating in mentorship programmes to support professional development
Refining my portfolio of system improvements, dashboards, and operational frameworks

Huel

4 roles

Internal Systems Lead | IT & Systems

Promoted

Dec 2023 – May 2025 · 1 yr 5 mos

Led system improvements, automation, and knowledge management to boost efficiency and customer experience across global markets.
Implemented Slack-based automation that saved 5+ hours per week across CX and Finance
Improved usability of internal knowledge systems through structured governance and audit cycles, reducing support friction and improving findability
Acted as the bridge between CX, technical, and operational teams
Owned internal product development workstreams and translated operational needs into scalable solutions
Designed automations using Zapier to eliminate repetitive manual tasks and improve workflow reliability

Data ExtractionAutomationDashboard CreationProcess AutomationMaestroQABusiness Process Improvement+13

Customer And Payment Systems Lead

Promoted

Jan 2023 – Dec 2023 · 11 mos

I drove systems and development initiatives across IT and CX, focusing on automation, continuous improvement, knowledge management, and scalable process design.
Coordinated product launches, reducing friction between technical and operational teams
Delivered a Jira-based escalation path that reduced CX resolution time by 50%
Documented team processes in Confluence and supported other departments in migration and documentation maturity

Knowledge ManagementGeneral Data Protection Regulation (GDPR)Quality AssuranceOnboarding & TrainingMiroSQL+11

Senior Customer Experience Specialist

Promoted

Feb 2021 – Jan 2023 · 1 yr 11 mos

Worked within the Systems & Development team with a primary focus on knowledge governance. Ensured both internal and external knowledge sources were maintained, accurate, and continuously improved to support consistency and efficiency.
Managed a 100+ document knowledge base across 7 markets, cutting CX onboarding time by 25%
Created system maps in Lucidchart/Miro that increased internal self-service and reduced operational blockers
Developed knowledge management processes later adopted company-wide, including Help Centre governance
Coordinated technical and operational readiness for product launches across multiple departments
Launched a macro system across 7 markets, improving response time by 40%

Internal CommunicationsBusiness DevelopmentPresentation SkillsKnowledge SharingCuriosity & Learning MindsetOrganization Skills+8

Customer Experience Specialist

Mar 2019 – Feb 2021 · 1 yr 11 mos

I provided hands-on customer support while identifying recurring issues and feeding them into long-term CX improvements.
Exceeded productivity targets by handling 160–200 tickets per day against a target of 80
Identified recurring issues and drove insights into future system and process improvements
Delivered consistently high-quality support with accuracy, clarity, and empathy