Sep 2022 – Aug 2025 · 2 yrs 11 mos · Dubai, United Arab Emirates

• Driving strategic partnership growth in the Middle East & Nordic Regions, along with expansion efforts into Africa - my role is business development focused building strategic alliances & negotiating favourable partnerships.
• Hunting, growing & managing partners. Grown Middle East, Africa & Nordics partner bases and extracting referrals from partners for business growth
• Negotiating referral, revenue share and reseller agreements and increased overall growth from these channels
• Leading expansion efforts into Africa. Prospected and signed partnership and reseller agreements to sustainably grow the region
• As a Regional Partnership Manager, I excel in prospecting new opportunities, negotiating strategic deals, and driving regional growth. By leveraging strong communication skills, I build lasting relationships, securing key partnerships that expanded market presence. I successfully negotiated multi-year agreements, aligning business objectives for mutual success. Through strategic problem-solving, I overcame operational challenges, revitalised underperforming partnerships, and optimised collaboration efforts. My ability to analyse market trends and implement growth strategies resulted in increased revenue and enhanced brand positioning. By combining strategy, adaptability, and relationship management, I consistently exceeded targets and strengthened the company’s regional influence.
• Key Skills: Prospecting and Lead Generation, Negotiation Skills, Relationship Management, Communication Skills, Strategic Thinking, Problem-Solving, Market Research and Analysis, Business Development, Networking, Project Management, Adaptability, Conflict Resolution, Time Management, Financial Acumen, Cross-Functional Collaboration, Contract Management, Customer Service Orientation, Presentation Skills, Digital Literacy, Data-Driven Decision Making

Jun 2020 – Sep 2022 · 2 yrs 3 mos

• Leading the Account Management, Success & Operations functions, I managed our team to sustainable & significant growth as we expanded the Ritual footprint with restaurant partners in Australia
• After Series B, Ritual hired me as their first international employee facilitating AUS expansion
• Personally exceeded targets and led Account Management & PS team to exceed quarterly targets consistently. AUS became a top 3 region exceeding targets each quarter
• Handled escalations directly with culturally diverse clients and oversaw an improvement in CSAT
• As a Manager of Account Management, I drove growth by leading a high-performing team, fostering client relationships, and executing upselling and cross-selling strategies. Through prospecting and market analysis, I secured key accounts & increased revenue. My negotiation skills optimized contracts, ensuring client retention. I solved challenges with problem solving strategies that boosted satisfaction & efficiency. With strong communication, team leadership, and strategy, I empowered my team to exceed targets, strengthen partnerships, and drive sustainable success.
• Key skills: Client Relationship Management, Upselling, Cross-Selling, Contract Negotiation, Strategic Account Planning, Customer Success, Retention, Problem-Solving, Market Analysis, Industry Analysis, Data-Driven Decision Making, Escalation Management, Revenue Growth Strategy, Sales, Business Development, Process Optimization, Customer Experience Management, Stakeholder Engagement, CRM Proficiency, Sales Tools Proficiency, Communication, Presentation, Cross-Functional Collaboration, Financial Acumen, Resilience, Adaptability, Project Management, Time Management, Team Building, Decision-Making, Coaching, Mentorship, Conflict Resolution, Accountability, Delegation

Jul 2019 – Jun 2020 · 11 mos

• First hire in Australia for Ritual's expansion. I handled all of the accounts, wore many hats for growth and was the voice for localisation of a product that was completely new to the Australian market.
• As the first Account Manager hired to launch operations in a new country, I took ownership of building and expanding the client base, managing all major accounts with a strong focus on customer success and advocacy. I developed and nurtured long-term relationships, ensuring high retention and satisfaction while driving consistent revenue growth. Through upselling and cross-selling, I identified opportunities to maximise customer value, exceeding targets each quarter. My strategic account planning and consultative approach enabled me to anticipate client needs, optimise contract negotiations, and deliver tailored solutions that strengthened partnerships. By proactively addressing challenges and championing customer advocacy, I enhanced the client experience and improved service offerings. I collaborated cross-functionally to align business goals with customer objectives, ensuring seamless execution. My data-driven approach and market insights positioned the company as a trusted industry leader, fueling sustainable growth in the region.
• Key skills: Client Relationship Management, Upselling, Cross-Selling, Customer Advocacy, Retention, Churn Reduction, Strategic Account Planning, Onboarding, Implementation, Customer Adoption and Training, Data-Driven Decision Making, Contract Negotiation, Renewal Management, Escalation Management, Issue Resolution, Customer Satisfaction, CSAT Improvement, Product Knowledge, KPI Tracking, Performance Tracking, Stakeholder Management, Communication, Presentation, Process Optimization, Proactive Problem-Solving, Collaboration with Sales, Marketing, and Product Teams, CRM Proficiency, Customer Success Tools Proficiency, Customer Feedback Gathering, Insights Gathering, Time Management, Prioritisation

May 2018 – Nov 2019 · 1 yr 6 mos · Sydney, New South Wales, Australia

• Solely responsible for end to end strategy development & execution for partnerships & business development to expand the EightSix business. I did this through two streams - leveraging the current capabilities of the business to grow revenue through partners, along with identifying new complementary verticals to create higher revenue per job won.
• Strong focus on stakeholder relationships & rapid growth through developing new revenue verticals and business capabilities
• Led expansion efforts into solar and marine, expanding business revenue from these verticals from $0 to over $250k annually by the second year
• Focused on optimising operational efficiencies that lead to a 15% increase in employee utilisation & 10% decrease in material waste
• As a Manager of Business Development and Partnerships, I drove growth by leveraging prospecting, negotiation, and strategic thinking to secure high-value deals. I excelled in building a strong pipeline, identifying and engaging potential partners to create new opportunities. Through relationship management and effective communication, I built partnerships that aligned business goals for mutual success. My expertise in market research and problem-solving helped overcome challenges. With adaptability and resilience, I navigated changing conditions, ensuring sustainable success and long-term business expansion.
• Key skills: Lead Generation, Market Research & Analysis, Sales Strategy Development, Revenue Forecasting, Competitive Analysis, Client Acquisition, Account Management, Upselling & Cross-Selling, Customer Retention, Partnership Development, Contract Negotiation, Business Strategy Execution, Sales Process Optimization, Data-Driven Decision Making, Brand Positioning, Product-Market Fit Analysis, Go-To-Market Strategy, Pricing Strategy, Consultative Selling, Revenue Growth Strategy, Financial Analysis & Budgeting, B2B & B2C Sales Expertise, Pipeline Management, Stakeholder Engagement, Sales Enablement, Market Expansion

Jul 2017 – May 2018 · 10 mos

• After Series A, helped to shape customer experience and oversaw growth of customers from by 35% in NSW alone
• Consistently exceeded targets leading to promotion to Team Lead. Directly managed entire AM team (8) across two states
• Remotely oversaw team and growth of new territory in ACT increasing customer base from 5 to 65 customers over 12 months
• As a Team Lead of Account Management, I excelled in managing direct reports across multiple territories, ensuring consistent performance, client satisfaction, and revenue growth. My role required a combination of leadership, strategic oversight, and relationship management, enabling my team to thrive in a fast-paced, results-driven environment. By leveraging strong communication skills and hands-on coaching, I ensured that each team member was equipped to exceed targets, drive revenue, and strengthen client relationships.
• A key aspect of my role was optimising account management processes, implementing data-driven strategies, and fostering a proactive approach to customer engagement. I led initiatives focused on upselling, cross-selling, and retention, ensuring that accounts were nurtured for long-term success. My expertise in performance analysis and goal-setting enabled me to identify opportunities for growth and implement best practices to drive efficiency.
• Through collaboration, mentorship, and continuous training, I enhanced team productivity, problem-solving capabilities, and professional development. I worked closely with internal stakeholders to align account management strategies with broader business objectives, ensuring seamless execution of initiatives. My ability to analyse key performance metrics and adapt strategies led to sustained regional success, increased revenue, and stronger client loyalty.
• By cultivating a culture of accountability, innovation, and customer-centric service, I empowered my team to perform at their best, positioning the organisation for long-term growth and competitive success.

Jan 2017 – Jul 2017 · 6 mos

Jul 2016 – Jan 2017 · 6 mos

• Trained and led team that analysed large numbers of compliance documents per day and achieved 95%+ accuracy of input
• Guided the team in addressing escalated client grievances, leveraging strong verbal & written communication to restore client satisfaction
• As a Partner Support Lead, I consistently excelled in managing relationships, optimising processes, and enhancing partner satisfaction. My role required a deep commitment to customer experience leadership, ensuring that every interaction was handled with proactive communication, strategic problem-solving, and a solution-oriented mindset. By leveraging effective communication skills, I fostered strong relationships, addressed partner concerns with efficiency, and ensured seamless collaboration across teams.
• A crucial aspect of my role was driving customer engagement and retention by leading a team dedicated to providing exceptional service and personalised support. I implemented customer-focused strategies that enhanced partner interactions, improved overall satisfaction, and increased long-term loyalty. Through active listening and data-driven decision-making, I identified key pain points and opportunities, ensuring that every touchpoint in the partner journey was optimised for success.
• My ability to analyse partner needs, streamline operations, and implement process improvements contributed significantly to the efficiency and effectiveness of our support system. I worked cross-functionally with product, sales, and operations teams to align goals, enhance service delivery, and drive continuous improvement. With a keen focus on customer advocacy and experience enhancement, I ensured that partners received the highest level of support, fostering trust and long-term business success.
• Through leadership, coaching, and mentorship, I empowered my team to develop their own customer experience management skills, equipping them with the tools needed to resolve issues effectively and proactively.

Jan 2016 – Jul 2016 · 6 mos