Sep 2020 – Nov 2021 · 1 yr 2 mos · Singapore

• · Serve as an important business partner and point-of-contact for the Sales function and coordinate as needed with Direct Sales, Inside Sales, Pre-Sales, Finance, Compliance, Procurement
• · Cultivate relationships with sales management teams and delivery partners/suppliers to drive demand for products or services
• · Embody a customer success mindset by communicating successfully with partners, suppliers, vendors, to drive customer satisfaction and positive outcomes for Sales overall
• · Follow guidelines to ensure that business is conducted with utmost compliance and integrity at all times and that behavior is aligned with Tech Data values
• · Maintain integrity of information in Tech Data systems including up to date and complete information in SAP (data management, etc.) and Q2O (Tech Data Sales Quotation tool)
• · End-to-end involvement in the opportunity from quote to cash (support to ADM/BDM), and perform reporting functions on an ongoing and timely basis, including but not limited to quotation generation, sales order generation, outbound documentation, follow-ups with internal Finance/Credit and Compliance depts. and customers:
• · Quoting of hardware, software and services including Deal Registration where eligible
• Process orders received from customer and/or Sales in SAP and Q2O systems.
• · Review and validate Sales order request details submitted by Sales, ensuring information tallies with necessary supporting documents.
• · Responsible for providing operations-related information and handling operations-related inquiries from vendors and/or customers where applicable.
• · Follow through to ensure fast turnaround of Sales order requests to meet business requirement and SLA, including obtaining necessary approvals.
• · Rectify and amend Sales order details in System as may be required from time to time, per guidelines.
• · Process high volume of Sales orders while maintain high levels of accuracy and efficiency.

Apr 2019 – Sep 2020 · 1 yr 5 mos · Singapore

• · Be the focal point of contact for assigned customer accounts and support all customer service activities
• · Liaise closely with customers and the Trade Compliance Administrator for the compliance of export/trade regulations and standards
• · Update customers on order status through weekly submission of status reports
• · Maintain the sales and repair orders system for timely and accurate generation of daily order status reports
• · Provide quotations and support variation orders and/or new customer requirements for new and existing customer accounts
• · Communicate with other departments and inter-company to resolve problems, expedite orders and manage customers’ parts shipment schedule.
• · Standby 24/7 to support customer AOG requirement as per Company’s AOG commitment to customers
• · Develop and implement new processes or improve current processes in the support of the company’s continuous improvement culture
• · Where necessary, support marketing efforts such as trade shows, exhibits, and other events
• · Build positive rapport and relationships both internally with colleagues and externally with clients, prospects and partners

Dec 2017 – Apr 2019 · 1 yr 4 mos · 6 Shenton Way, OUE Downtown 1 #39-03, 068809

• · Strategically plan and provide customized HR solutions to fulfill client’s requirements
• · Using various platforms and channels to source for suitable candidates according to client’s criteria/requirements
• · Identifying and interviewing shortlisted candidates through phone and face-to-face interviews
• · Negotiating contractual terms, salary packages, and finalizing arrangements between clients and selected candidates
• · Plan, organize and execute employee cohesion events to foster healthy cross-functional relationships
• · Develop solutions for complex situations to meet clients’ goals and objectives
• · Build good working relationship with new and existing clients through client visits and cold calling
• · Understand and adhere to employment and labour laws/regulations
• · Working towards and exceeding targets assigned to me
• · All other ad-hoc administrative matters assigned to me

Jun 2011 – Oct 2013 · 2 yrs 4 mos · Singapore

• · Ensure comfort and safety (conducting galley checks, lavatory checks, cockpit check) of passengers throughout the flight
• · Provide excellent customer service to passengers
• · Trained to deal with security and emergency situations which may arise and qualified with administer first aid to passengers
• · Demonstrate emergency equipment and safety procedures
• · Conducting sales of F&B and duty-free goods on board the flight and pursuing sales targets
• · Making on-board flight announcements in both English and Mandarin