Jul 2023 – Present · 2 yrs 8 mos · Dubai, Dubai, United Arab Emirates · On-site

• 1.Strategic Planning and Vision: Develop and articulate the company's strategic direction and long-term vision. Identify market trends, growth opportunities, and potential risks. Set ambitious goals and objectives aligned with the company's mission.
• 2.Leadership and Team Management: Provide strong leadership to the executive team and foster a high-performance culture throughout the organization. Build and develop a diverse and talented team, ensuring effective communication, collaboration, and employee engagement.
• 3.Business Development and Growth: Drive business development efforts, including identifying new market opportunities, forging strategic partnerships, and expanding the customer base.
• 4.Financial Management: Oversee the financial health of the company, working closely with the finance team to develop and manage budgets, monitor financial performance, and ensure sound financial decision-making.
• 5.Operational Excellence: Drive operational efficiency and effectiveness by implementing best practices, optimizing processes, and leveraging technology. Continuously improve operational performance, quality standards, and customer satisfaction.
• 6.Stakeholder Relations: Build and maintain strong relationships with key stakeholders, including clients, investors, board members, and industry partners.
• 7.Risk Management and Compliance: Identify and mitigate risks that may impact the company's operations or reputation. Ensure compliance with applicable laws, regulations, and industry standards. Develop and implement risk management strategies and contingency plans.
• 8.Innovation and Technology Adoption: Foster a culture of innovation and stay abreast of emerging technologies and industry trends.
• 9.Branding and Reputation Management: Enhance the company's brand and reputation by developing and implementing effective marketing and communication strategies.
• 10.Corporate Governance: Uphold high ethical standards and ensure compliance with legal and regulatory requirements.

Jan 2020 – Present · 6 yrs 2 mos · Karnataka, India · On-site

• B2B client acquisition for Training and RPO
• Client relationship management
• Project Development and Delivery
• Strategic investment

Sep 2019 – Nov 2019 · 2 mos · Bengaluru Area, India

• Worked with a dynamic team and CEOs.
• Motivated women and gave inputs for their business need.
• Provide superior customer service, placing heavy importance on brand experience and customer engagement/satisfaction.
• Manage financial transactions and purchases using cash appropriate software systems
• Serve as the brand ambassador, developing and nurturing strong relationships with customers
• Meet sales projections, generate ongoing sales opportunities, and achieve company and individual KPI goals
• Work as a team player, upholding company policies in all aspects of customer service and contributing
• to a positive working environment
• Motivated women and gave inputs for their business need.

Oct 2018 – Jun 2019 · 8 mos · Bengaluru, Karnataka

• We are one of the world’s leading certification training providers.
• I was responsible for New Customer Acquisition B2B and B2C sales
• Conversion of leads received through various marketing channels
• Preparing short-term and long-term sales plan towards reaching the assigned goals
• Consistently achieve revenue targets in line with team/organizational objectives
• Proactively identifying cross-selling/up-selling opportunities with the existing customers
• Identifying references through the existing customer base to increase the sales pipeline
• Was awarded as a raising star for achieving 300% target the the very first month of my tenure

May 2016 – Jul 2018 · 2 yrs 2 mos

• Conducting detailed risk assessments by analyzing documents, statistics, reports and market trends.
• Implement strategies to minimize the exposure to any risk.
• Assisting with program designed to adhere to BSA/AML/OFAC laws and regulations.
• Performing investigation on financial crimes and compliance.
• Prevent loss to the bank by performing due diligence and exercising the right decision in
• making funds available.
• Review accounts, deposit patterns, filter checks that are counterfeit. Perform further investigation on KYC/AML. Monitoring electronic money movement. Blocking suspicious transaction.
• Assist clients and branch bankers with initial account screening once opened by advising.
• Of the required documents (KYC documents) to avoid a potential account closure.
• Creating (NEG ID) for id theft clients, assisting banker with impersonators. Verifying clients details on LexisNexis.
• Providing coaching to New Joiners as a Mentor, conducting training and huddle.
• ACHIEVEMENTS:
• Recognized for resolving client issues, teamwork capabilities and to constantly exercise new initiative. Played an important role in various campaigns within the process. (Process related and Extra Curricular Activities).
• Recognized for 'Exceeding Expectation' 'Being Courteous and Professional' and ‘Doing the Right Thing'.

Nov 2014 – Mar 2016 · 1 yr 4 mos · Bangalore

• Company Name: CONCENTRIX
• Designation: Financial advisers (practitioner) from 26-11-2014 to 01-05-2016.
• Advising in terms of finance and helping clients to maintain their accounts.
• Preparing debt management plan for clients by analyzing their income and expenditure.
• Investigating credit card transactions and escalating to AML department, failing SAR reports against suspicious clients.
• Recognizing the fraudulent transaction, and escalating.
• Evaluate proposal and submit for approval, and to maintain all record of payment and update.
• Resolving complex issues and complaints.
• Updating feedback providing coaching to new joiners.
• Ensure compliance in all state, federal laws relating to banking.
• ACHIEVEMENTS:
• Recognized as the Superstar Performer of the year.