Saphal Anand

CEO

Lucknow, Uttar Pradesh, India14 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 30% improvement in communication and implementations.
  • Reduced support tickets by 25%.
  • Boosted SaaS utilization by 40%.
Stackforce AI infers this person is a SaaS Customer Success Manager with strong stakeholder management skills.

Contact

Skills

Core Skills

Enterprise Saas ImplementationStakeholder ManagementClient Satisfaction

Other Skills

Analytical SkillsBusiness DevelopmentBusiness Relationship ManagementCommunicationCorporate CommunicationsCreative WritingCross-functional CoordinationDatabase DevelopmentDemand PlanningEnglishIT OperationsIT Operations ManagementInformation TechnologyInventory ManagementKey Account Management

About

๐Ÿ‘‹ Hi there! I'm Saphal Anand, Assistant General Manager, Customer Success, with a knack for turning complex challenges into streamlined solutions. ๐Ÿ›  Over the past 8+ years, I've honed my expertise in SaaS implementation and Stakeholder Management, with about 4+ years dedicated to Planning and Resource utilization. I thrive on delivering results and building lasting customer relationships. ๐Ÿš€ Currently, I'm an Assistant General Manager at Digii (formerly CollPoll), where I've orchestrated seamless onboarding, implementation, and post-implementation services for major clients. My passion for cross-functional collaboration has led to a remarkable 30% improvement in communication and successful implementations. ๐ŸŒ My skills span Enterprise SaaS Implementation, Stakeholder Management, Project Management, and more. I pride myself on my problem-solving and critical thinking abilities, backed by hands-on experience in Solution Designing and Team Leadership. ๐Ÿ† Notable achievements include reducing Support Tickets by 25%, slashing Enterprise SaaS implementation time by ~30%, and boosting SaaS Utilization by ~40% through effective training planning and SOP creation. ๐Ÿ’ก Let's connect! Whether you're interested in discussing collaborative opportunities, or innovative solutions, or want to chat about the tech landscape, feel free to reach out. I'm here to foster meaningful connections and make a positive impact. You can contact me via email at anand.saphal@gmail.com ๐ŸŒ Based in New Delhi, you can also reach me at +91-8448133531 or +91-9455942768. Looking forward to connecting with like-minded professionals and exploring new possibilities!

Experience

Digii

3 roles

Assistant General Manager

Promoted

Aug 2024 โ€“ Present ยท 1 yr 7 mos

Enterprise SaaS ImplementationStakeholder ManagementProject ManagementTeam Leadership

Senior Product Specialist

Promoted

Sep 2022 โ€“ Sep 2024 ยท 2 yrs

  • Providing training to diverse stakeholders to ensure the platform's success.
  • Playing a pivotal role in enhancing client satisfaction by collaborating with product, implementation, and support teams to address service-related concerns effectively.
  • Offering a comprehensive understanding of project lifecycles and development methodologies.
  • Enhancing sales, engineering, and product efficiency by identifying both short-term and long-term issues and suggesting appropriate actions.
  • Making significant contributions to client satisfaction through collaboration with product, implementation, and support teams to resolve service issues seamlessly.
  • Managing major clients and ensuring the seamless operation of deployed services.
  • Skillful management of stakeholders.
TrainingClient SatisfactionProject Lifecycle UnderstandingStakeholder Management

Product Specialist

Nov 2021 โ€“ Sep 2022 ยท 10 mos

Karam

2 roles

Senior Section Officer - Planning

Promoted

Apr 2021 โ€“ Nov 2021 ยท 7 mos

Section Officer - Planning

Jan 2019 โ€“ Apr 2021 ยท 2 yrs 3 mos

Auto ignition ltd.

2 roles

Senior Engineer - Production

Promoted

Aug 2018 โ€“ Dec 2018 ยท 4 mos ยท Faridabad, Haryana, India

GET

Jul 2017 โ€“ Aug 2018 ยท 1 yr 1 mo ยท Faridabad, Haryana, India

Maruti suzuki india limited

Summer Intern

Jun 2015 โ€“ Jul 2015 ยท 1 mo ยท Gurgaon, Haryana, India

Carriage repair workshop

Winter Intern

Jan 2015 โ€“ Jan 2015 ยท 0 mo ยท Mumbai Area, India

Make a difference

Volunteer

Aug 2014 โ€“ Jul 2015 ยท 11 mos ยท Lucknow Area, India

Research, design and standards organization

Summer Intern

Jun 2014 โ€“ Jul 2014 ยท 1 mo ยท Lucknow

  • Summer Intern
  • Did a project on Study of Metal Forming Method (Forging) & Case Study of Railway Engine Component (Connecting Rod)

Rhythm divine institute

Head, Editorial and Communications

Apr 2010 โ€“ Jul 2016 ยท 6 yrs 3 mos ยท Lucknow Area, India

Education

Shri Ram Murti Smarak (SRMS) Institutions

Bachelor of Technology (B.Tech.) โ€” Mechanical Engineering

Jan 2012 โ€“ Jan 2016

Central Academy, Lucknow

High School and Intermediate

Jan 2003 โ€“ Jan 2011

Modern School

Jan 1995 โ€“ Jan 2002

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