Saphal Anand โ CEO
๐ Hi there! I'm Saphal Anand, Assistant General Manager, Customer Success, with a knack for turning complex challenges into streamlined solutions. ๐ Over the past 8+ years, I've honed my expertise in SaaS implementation and Stakeholder Management, with about 4+ years dedicated to Planning and Resource utilization. I thrive on delivering results and building lasting customer relationships. ๐ Currently, I'm an Assistant General Manager at Digii (formerly CollPoll), where I've orchestrated seamless onboarding, implementation, and post-implementation services for major clients. My passion for cross-functional collaboration has led to a remarkable 30% improvement in communication and successful implementations. ๐ My skills span Enterprise SaaS Implementation, Stakeholder Management, Project Management, and more. I pride myself on my problem-solving and critical thinking abilities, backed by hands-on experience in Solution Designing and Team Leadership. ๐ Notable achievements include reducing Support Tickets by 25%, slashing Enterprise SaaS implementation time by ~30%, and boosting SaaS Utilization by ~40% through effective training planning and SOP creation. ๐ก Let's connect! Whether you're interested in discussing collaborative opportunities, or innovative solutions, or want to chat about the tech landscape, feel free to reach out. I'm here to foster meaningful connections and make a positive impact. You can contact me via email at anand.saphal@gmail.com ๐ Based in New Delhi, you can also reach me at +91-8448133531 or +91-9455942768. Looking forward to connecting with like-minded professionals and exploring new possibilities!
Stackforce AI infers this person is a SaaS Customer Success Manager with strong stakeholder management skills.
Location: Lucknow, Uttar Pradesh, India
Experience: 14 yrs 11 mos
Skills
- Enterprise Saas Implementation
- Stakeholder Management
- Client Satisfaction
Career Highlights
- 30% improvement in communication and implementations.
- Reduced support tickets by 25%.
- Boosted SaaS utilization by 40%.
Work Experience
Digii
Assistant General Manager (1 yr 7 mos)
Senior Product Specialist (2 yrs)
Product Specialist (10 mos)
KARAM
Senior Section Officer - Planning (7 mos)
Section Officer - Planning (2 yrs 3 mos)
Auto Ignition Ltd.
Senior Engineer - Production (4 mos)
GET (1 yr 1 mo)
Maruti Suzuki India Limited
Summer Intern (1 mo)
Carriage Repair Workshop
Winter Intern (0 mo)
Make A Difference
Volunteer (11 mos)
Research, Design and Standards Organization
Summer Intern (1 mo)
Rhythm Divine Institute
Head, Editorial and Communications (6 yrs 3 mos)
Education
Bachelor of Technology (B.Tech.) at Shri Ram Murti Smarak (SRMS) Institutions
High School and Intermediate at Central Academy, Lucknow
at Modern School