Jan 2023 – Feb 2024 · 1 yr 1 mo · Mumbai, Maharashtra, India · On-site

Sep 2021 – Dec 2022 · 1 yr 3 mos · Mumbai, Maharashtra, India

Apr 2019 – Sep 2021 · 2 yrs 5 mos

Jan 2017 – Mar 2019 · 2 yrs 2 mos

Sep 2014 – Dec 2016 · 2 yrs 3 mos · Mumbai

• Reporting to the Regional Head Operations and AVP- L&D, FMS West, handling 45 Sites in Mumbai, FMS for L&D.
• Responsible for Planning, and executing trainings for Facilities Managers, Supervisors, and vendor staff, related to Integrated Facility Management Solutions.
• Looking after client satisfaction, and acting as a mediator between client and organization to seek feedback which can be imparted into TNA.
• Developing content for training and onsite training of various employees, working in Housekeeping, security, and front office department on periodical basis.
• Responsible for conducting behavioral, motivational, training sessions for the Core Team, Facilities Managers and field executives to increase their Soft skills, and to increase their analytical skills.
• Acting as a Coordinator and Management Representative for ISO Certification audits of the organization.
• Conducting scheduled site visits, site audits to improve and enhance the site operations.
• Active in Employee Engagement Activities like Reward & Recognition programs.

Oct 2013 – Aug 2014 · 10 mos · Pune

• Reporting to the Executive director of the organization
• Responsible for Planning, and executing trainings for Field executives, Supervisors, and staff, related to Integrated Facility Management Solutions.
• Looking after client satisfaction, on various sites in terms of Facility management services
• Developing content for training and onsite training of various employees, working in Housekeeping, security, and front office department.
• Responsible for conducting behavioral, motivational, training sessions for the supervisors and field executives to increase their Soft skills, and to increase their analytical skills.
• Planning and implementing a successful rewards and recognition policy with coordination to Hr to appreciate the employee efforts.
• Creating a strong auditory mechanism to judge the onsite effectiveness of Facilities provided both Behavioral, and Technical.
• Active in Employee Engagement Activities like “Fun at the Work” program.

Jul 2010 – Sep 2013 · 3 yrs 2 mos · Pune

• Worked as a Training and guest services executive for dominos pizza, handled 17 restaurants across pune and rest of Maharashtra for training and guest services profile

Apr 2006 – Jun 2010 · 4 yrs 2 mos · Pune

• Worked as a part time crew member while doing college studies