Apr 2025 – Sep 2025 · 5 mos · On-site

Apr 2023 – Mar 2025 · 1 yr 11 mos · On-site

Mar 2021 – Mar 2023 · 2 yrs · On-site

May 2020 – Mar 2021 · 10 mos

• Docquity (Social Networking Platform for Doctor ) is the largest professional network for doctors in Asia. While we already have very high penetration in Indonesia, Phillipines & Malaysia, we are entering other major Asian markets.
• 01. Increased user comment (user’s interaction) in the Docquity platform by 9% with improvement in Algorithms.
• 02. Increased overall user's connection on the platform from 4K per month to 38K per month
• 03. Conducted A/B test experiment and provided actionable insight in the decision making process.
• 04. Build Dashboard for Pharma Business team

Sep 2018 – May 2020 · 1 yr 8 mos · New Delhi Area, India

• 01. Improved DE productivity using data driven analytics approach to 64% from 45% with understanding Supply - Demand strategy
• 02. Enhanced DE earning and reduced attrition of DE from 9% to 6% with increasing DE efficiency and improving DE NPS by 4.
• 03. Ensure better Cx -experience by maintaining SLA below 31 and working on detractor component on ops side -IGCC Issue, MDI.
• 04. Revamp DE training process: Improved Customer NPS via working detractor component -Improved average DE rating by 0.5
• 05. Made strategy on reducing Ops driven fraud on DE side by 1.8% via analyzing component on travel pay, Post-picked-up cancellation
• 06. Bag and T-Shirt Compliance Project– Understand DE t-shirt compliance issue and improved the compliance from 52% to 65%
• 07. Cancellation Projects- Reduction on ops driven cancellation from 4% to 2% across Delhi NCR and bring reduction of 0.75 in CPD
• 08. Launched Swiggy in 3-cities: Kanpur, Allahabad & Jhansi - Worked with AMs in uplifting the efficiency of Ops metrics and alleviating the Swiggy operation

Nov 2015 – Aug 2018 · 2 yrs 9 mos · Gujarat, India

• Lead team of 4 - Junior Engineers and 9 -technician on managing and supervising exchange works across vertical in various regional branch.
• Reduced fault clearance TAT via training, planning and positioning of team on across regional branches.
• Analyzed mobile network availability across different regions & designed layout for uniform network.
• Improving mobile network availability via designing optical network route across area – Increased reliability of system by 15%

Jun 2014 – Aug 2014 · 2 mos · Ahmedabad

• Examined the technologies used in different kinds of water filters in various areas at Ahmedabad
• Evaluated the water filter by performing tests on filtered water.

May 2014 – Jul 2014 · 2 mos · Ahmedabad

• Supply Chain Management
• Mentor-Prof. Rajgopalan Srinivasan [IIT Gandhinagar]
• Analyzed Indian corporate sustainability report from the Global Reporting Initiative framework.
• Developed a text-mining simulation process using the rapid miner software.