Mar 2020 – May 2021 · 1 yr 2 mos · Gurugram, Haryana, India

Mar 2018 – Feb 2020 · 1 yr 11 mos · Greater Delhi Area

• HR Operations:
• End to end management of HR operations
• Innovate and implement an employee life cycle strategy
• Manage all exit interviews
• Continuous Alumni engagement
• Consistently drive and introduce HR processes and policies
• Grievance handling
• Stakeholder management at all levels
• Responsible for end to end performance management process
• Work the Finance Head on MIS, manpower cost, HR budget on monthly basis
• Recruitment/Talent Acquisition:
• Provide strategic inputs to the hiring process and lead all sourcing activities
• Partner/Vendor management for all hiring needs
• Sustaining Talent Pipeline for critical roles
• Handling all internal and external recruitment platforms
• Calculating and maintaining cost of hire by not compromising on quality of candidate
• Supervision of complete recruitment process
• Employee Engagement and Development:
• Managing all employee engagement activities
• On-going management of employee recognition programs
• Working directly with HODs, CEO and COO on developing high performers
• Managing end to end HR operations, recruitment and organizational development activities
• Career and Succession planning
• Bridging learning and development gaps through on-going training at each level
• Heading the HR team with 3 direct reports

Feb 2017 – Feb 2018 · 1 yr · Greater Minneapolis-St. Paul Area

Sep 2016 – May 2018 · 1 yr 8 mos · Greater Minneapolis-St. Paul Area

Aug 2014 – Dec 2017 · 3 yrs 4 mos · Greater Minneapolis-St. Paul Area

Jun 2012 – Jul 2014 · 2 yrs 1 mo · Gurugram, Haryana, India

• Educate clients on the value they can generate from their current LinkedIn Corporate Products via a thorough on-boarding process that includes training, consulting and regular communication about product features
• Encourage clients to utilize appropriate LinkedIn resources (i.e., community, forums, training, Professional Services engagements, user conferences, workshops, etc) to increase their utilization of LinkedIn products.
• Deliver group and individual user informational and training sessions about LI products, industry benchmarking and best practices
• Monitor usage, proactively contact clients upon low usage and deliver coaching/training to improve their utilization
• Utilize LinkedIn, client and other data to derive insights and use these to drive greater client engagement
• Assist with pre sales activities like detailed evaluation of the potential client’s existing sourcing tools and strategy and follow up calls to insure that client needs are addressed fully prior to the close
• Be a client partner in maximizing the benefits of their investment with LinkedIn Corporate Solutions Partner with Account Executives and Relationship Managers during pre-sales, Quarterly review process and renewal process

Feb 2010 – Feb 2011 · 1 yr · Greater Chennai Area

• Training (Retail Business Support), Amazon; Roles and Responsibilities:
• Strategist, planning, co-coordinating & monitoring of the entire training function
• Conceptualization, Structuring, Facilitating and Delivering Training Programs
• Content Management, Modules Development and Customization
• Planning, Managing and Implementing Training Schedules
• Creating and Managing Training Calendar
• Conducting Training Needs Analysis
• Identifying Training Development Requirements with functional Heads
• Customizing Training Interventions
• Managing Leadership development Programs
• Developing Learning Paths/Career Paths
• Developing Internal Training Resources
• Planning and Conducting Trainings , Motivational Training, Sales Training, Customer Care trainings, Behavioral Training, Team Building training
• Certify the Process Expert team on a periodic basis
• Entrusted with mitigating and eliminating gaps in training occurring due to issues or concerns with Process Knowledge.
• Identifying the knowledge gaps and suggest/implement the suitable development plans to bridge the gap in partnership with the Business Leaders
• Drive the functional training required by RBS employees
• Create and implement training modules
• Create quarterly training dashboards
• Deliver Train-the-Trainer for the training team
• Work with the HR team to create a structure for the existing Induction processes
• Work with all support functions to ensure smooth delivery of trainings
• Manage performance of the team
• Create and implement a learning & development plan for the training team to continuously learn new things related to training
• Facilitator Learning & Development and POC for Recruitment Marketing, People Success & Capacity

Aug 2006 – Feb 2010 · 3 yrs 6 mos

• Responsible for analyzing the business needs in the People Success function and focus on process improvements within HR project areas and in other areas which have a cross functional impact
• Required to use Six Sigma and other process improvement methodologies to make HR processes more effective
• Create detailed functional specifications, use-cases and related artifacts
• Work with people in different geographies as the organization is spread across different continents (Europe, North America & India)
• Work cross-functionally to create HR processes
• Participate in User Acceptance test for HR specific applications
• Developed and implemented new methods and designs and also delivered customized trainings
• Identify participants’ interests and learning goals by continuously tracking feedback
• Identify and diagnose learning roadblocks based on feedback and assessments taken after a training has been conducted
• Surface and resolve conflicts

Aug 2005 – Aug 2006 · 1 yr

• Roles and Responsibilities:
• Responsible for training seasoned employees on process updates
• Train new hires on voice & accent, soft skills and existing processes in the company
• Monitor performance of employees by conducting Level 2 & 3 assessments
• Handle transition phase of new employees into the company
• Maintain reports during training and transition phase
• Train new trainers on existing training content
• Update training content on current information
• Manage expectations
• Allocate trainers based on hiring numbers
• Work closely with business training representatives to understand training needs
• Ensure training needs and objectives are being met
• Manage and resolve conflicts

Nov 2004 – Aug 2005 · 9 mos

• Roles and Responsibilities:
• Responsible for training new hires on process and soft skills
• To train new hires and existing employees on Selling Skills for e.g. - "Recognizing selling signals", "How to make the product Customers' need", "How to build rapport with the customer", etc.
• Constantly tracking and monitoring employee behavior and knowledge on existing process
• Create training modules on selling skills, soft skills and processes
• Create and implement assessments based on training objectives
• Work with the production teams to understand and deliver trainings based on current and future needs
• Proactively update training modules based on current changes when required.

Dec 2002 – Nov 2004 · 1 yr 11 mos

• Roles and Responsibilities:
• Responsible for maintaining team matrix and training reports
• Constantly share feedback with team members
• Mentor and coach new team members
• Work with other teams in HR for process improvements
• Responsible for training participants on company processes
• Help new hires in smooth transition into the company
• Conduct refresher trainings for existing employees
• Be a part of focus groups with clients
• Manage team dynamics effectively
• Create and implement training modules
• Enhance skills by attending workshops/trainings on "Train-The-Trainer", "Time management", etc.

Aug 2001 – Dec 2002 · 1 yr 4 mos

• Roles and Responsibilities:
• Handle customer queries on company products
• Escalate when required
• Train new hires on customer service skills
• Work with the team to understand issues/concerns while handling customer queries
• Update training reports daily
• Create quarterly reports on customer satisfaction score
• Training Programs Attended
• Leadership & Performance Workshop
• Process Trainer - Train the Trainer Workshop for Lead Training delivery
• R.A.W - Respect At Workplace