Oct 2020 – Jan 2022 · 1 yr 3 mos

• Scoped and executed research to inform the organizational structure and long-term tooling strategy for Alphabet risk and compliance, enabling the creation of Compliance Works, a sizable new Product Area.
• Established and led UX program for Compliance Works

Oct 2018 – Oct 2020 · 2 yrs

• Supporting projects that apply Google’s AI technology to problem-solving in the clinical domain.
• Led multi-site assessment of workflow and staff satisfaction with existing diabetic retinopathy screening to inform deployment of AI-assisted screening process (in partnership with Rajavithi Hospital, Thailand)
• Outlined target users and critical user journeys for GH flagship clinician product, then established a biweekly testing program with initial launch partner, Ascension [now public as Care Studio]
• Established critical user journeys and set research agenda for [unreleased] data platform offerings, informing an information architecture redesign and establishing a new partner-based, user testing program

Jul 2017 – Sep 2018 · 1 yr 2 mos

• Research lead for Tez, Google's new digital payment app for India
• Supported Tez product launch (8.5 million installs within 37 days)
• Set research agenda for 4-person research team, operating at multiple sites across Singapore and India
• Established and managed a rolling usability program providing tactical product insights in 2-weeks or less to a distributed team of 11 PMs and 6 designers

Sep 2016 – Jul 2017 · 10 mos

• Assessed growth strategies for one of Time's 50 best apps of 2016, Allo
• Conducted comparative international research across the U.S. and India and led foundational ethnographic research for APAC as Google's first Singapore-based UX Researcher.

Sep 2015 – Sep 2016 · 1 yr

• Provided research insights for Google products in the Streams, Photos, and Sharing space, supporting Social Good's nonprofit fundraising tools and coordinating and leading international research efforts.
• Founded cross-product international research program for G+, Blogger, and emerging market apps
• Established a research program for Social Good, including research support for the YouTube Donation Cards launch across 21 countries with 1.1M U.S.-based nonprofits

Sep 2014 – Sep 2015 · 1 yr

• Focused on the Google user in Corporate Engineering to provide insights on projects ranging from the employee development website and learning management system to 'Noogler'​ onboarding, supplier compliance, and larger questions of talent management.
• Designed and led strategic ethnographic research on talent management tools and processes, then drove consensus-building and identification of data-driven next steps with a 2-day design sprint
• Developed new personas and user segmentations for 'Noogler' onboarding and supplier compliance teams, disseminating results through coordinated design sprints and workshops
• Conducted concept and usability testing for employee development website and learning management system

Apr 2014 – Sep 2014 · 5 mos

• Provided insights for Google's performance evaluation tool and employee development website.
• Developed new data collection matrix and analysis plan for team-based observational studies, leading to one of the first contextual assessments of Google’s promo process
• Designed and led strategic ethnographic research including focal follows and open-ended interviews to inform a new information dashboard for people managers

Jan 2015 – Jan 2022 · 7 yrs · Greater Tampa Bay Area

Oct 2013 – Mar 2014 · 5 mos · Redmond, Washington

• Worked with Front End Research to provide insights for Microsoft’s next generation technologies, including (1) a multi-sited study of technology use among middle school students and (2) consumer models of ownership and their impact on SaaS acquisition and retention.
• Project lead on SaaS study for Microsoft Office Acquisition team
• Developed middle school persona for company-wide use

May 2013 – Oct 2013 · 5 mos · Palo Alto, California

• Developed, planned, and implemented tailored usability testing plans for clients of a SF Bay Area boutique security firm. Clients ranged from established financial firms to security software development startups.

Aug 2010 – Aug 2013 · 3 yrs · Tuscaloosa, Alabama

• Faculty for Anthropology and Asian Studies departments. Research focused on culturally-relevant program evaluation metrics, the measurement of food insecurity, dietary delocalization, food-based identities, hunger and household coping strategies, and female entrepreneurs. Taught undergraduate and graduate courses and advised masters and doctoral candidates.
• Acquired funding to establish an applied undergraduate methods course, providing user insights to drive University Libraries programming and space allocation decisions
• 8 articles published
• 11 talks given at premier conferences
• Supervised student work, directly contributing to 10 student-led presentations, 1 publication, and 1 research award
• Service Learning Faculty Fellow
• Bauer Grantsmanship Training Program
• Competitive grant awarded by College Academy to Improve Student Success

Aug 2009 – Jul 2010 · 11 mos · Indiana, Pennsylvania

• Faculty for Anthropology and Asian Studies departments. Enhanced undergraduate research methods training via course design innovations and efforts with the Anthropology Club.
• Designed and taught first undergraduate research methods course in Applied Anthropology
• Established service-learning Anthropology of Food course in partnership with Indiana County Community Action Program
• 2 talks at premier conferences
• Organized departmental Reflective Practice Teaching Circle

Jan 2008 – Oct 2008 · 9 mos · Kota Samarahan

• Led local program evaluation of Malaysia’s national food supplementation program for children in partnership with the Sarawak State Health Department, including onsite recruitment and training of a 7-member project team.
• National Science Foundation Doctoral Dissertation Improvement Grant
• U.S. Fulbright Fellow, Full Grant to Malaysia
• Sigma Xi Grant-in-Aid of Research