Aditya Sharma

Customer Success Manager

Delhi, India6 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 64% boost in customer retention through strategic initiatives.
  • Led cross-functional teams with recognized leadership.
  • Achieved 100% customer success renewal in 2021-22.
Stackforce AI infers this person is a Customer Success Leader in the SaaS industry with a strong focus on client retention and team management.

Contact

Skills

Core Skills

LeadershipCustomer Success

Other Skills

AnalyticsBusiness AnalysisBusiness DevelopmentClient ServicesCoachingCommunicationCustomer ServiceData AnalysisData ScienceData VisualizationManagementMicrosoft ExcelMicrosoft Power BIMicrosoft PowerPointMicrosoft Word

About

Customer Success Leader | Proven in 5 Years | Recognized for Leadership Dedicated customer success professional with a 5-year track record of driving outstanding results in client satisfaction, retention, and business growth. ๐Ÿš€ Key Skills: โœจ Leadership: Proven track record in guiding teams to achieve outstanding results. ๐ŸŽ™๏ธ Communication: Adept at clear and impactful communication. ๐Ÿ› ๏ธ Experience: 5 Years Implemented strategies, boosting customer retention by 64%. Led cross-functional teams, earning endorsements for leadership. Fostered long-term relationships, contributing to a 31% account expansion(ARR) for 22-23 Collaborated with product teams to enhance satisfaction. ๐Ÿ”— Let's Connect: Passionate about connecting with like-minded professionals for collaboration and mutual success. ๐Ÿ“ง Aditya.sharma2304@gmail.com ๐ŸŒ [LinkedIn Profile URL]: https://www.linkedin.com/in/aditya-sharma2304 ๐Ÿ“ฑ [Phone Number] : 7982974164 ๐Ÿค Testimonials: "Aditya was instrumental in expanding our business in North India, demonstrating exceptional leadership by fostering a highly productive team that consistently delivered outstanding results. His strategic mindset, commitment to excellence, and ability to cultivate strong client relationships make him an invaluable asset to any high-performing team." - Sushil Mundada, CEO Extraaedge(VC backed) Join me in transforming customer success into a strategic asset.

Experience

Trackier

Sr. Manager Customer Success

Jan 2024 โ€“ Present ยท 2 yrs 2 mos ยท Noida, Uttar Pradesh, India

Extraaedge

3 roles

Lead - customer success | Regional Head North India

Apr 2023 โ€“ Dec 2023 ยท 8 mos

Senior Customer success Manager - North

Nov 2021 โ€“ Apr 2023 ยท 1 yr 5 mos

  • Responsible for the North zone.
  • Handling a team of 3 CSMs

Customer Success Manager - North

Dec 2020 โ€“ Nov 2021 ยท 11 mos

  • Onboarded 45+ clients.
  • 100% CS renewal in 2021-22

Flixstock

International sales associate

Sep 2019 โ€“ Dec 2020 ยท 1 yr 3 mos ยท Gurgaon, Haryana, India

  • 1. Managing strategic relationships with clients based out of Americas.
  • 2. Playing the role of customer success by understanding client's use case through weekly calls, growing the M.R.R through up selling, cross selling and providing the best in class
  • client experience.
  • 3. Working closely with the operations and tech team to ensure flawless execution of the work.
  • 4. Responsiblle for business expansion through:-
  • Identifying and researching accounts, contacting decision makers, generating interest
  • & opportunities to sell in international geographies.

Collegedunia

Business Development Associate

Jun 2019 โ€“ Sep 2019 ยท 3 mos ยท Gurgaon, India

  • Business Development
  • Lead Generation
  • Market Research
  • Web Analytics
  • Digital Marketing
  • Client Servicing
  • SEO, SEM
  • Working on CRMs

Airport authority of india

Project Intern

May 2018 โ€“ Jul 2018 ยท 2 mos ยท New Delhi Area, India

  • Working on apron management system

Education

Jaypee Institute Of Information Technology

Bachelor of Technology - BTech โ€” Computer Science

Jan 2015 โ€“ Jan 2019

Ramjas School - India

Jan 2001 โ€“ Jan 2015

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