May 2017 – Apr 2019 · 1 yr 11 mos

• Key Responsibilities:
• Team Leadership and Development: Built, motivated, and mentored a high-performing inside sales team, overseeing the recruitment of Inside Sales Representatives, typically managing a team of 15+ employees.
• Sales Target Achievement: Led the team to consistently surpass monthly, quarterly, and annual sales targets by generating a robust sales pipeline, expediting active opportunities, and ensuring successful closures.
• Account Engagement and Growth: Spearheaded account engagement strategies to enhance services consumption and promote up-selling and cross-selling based on strategic plans and client needs.
• Business Forecasting and Reporting: Managed business forecasting and provided comprehensive CRM (Salesforce) dashboard reporting for Quarterly Business Reviews (QBR) with key stakeholders.
• Sales Process Excellence: Coached teams to excel in opportunity management and forecasting accuracy, enabling effective weekly, monthly, and quarterly engagement planning.
• Sales and Communication Skills Development: Mentored team members in modern sales and communication tools and techniques to enhance customer outreach, sales proficiency, and product demonstration capabilities.
• Cross-Functional Collaboration: Managed collaboration with cross-functional teams, including Partner Care, Quoting Operations, Sales/System Engineers, and Technical Solution Professionals, to facilitate the progression of opportunities and pipeline through the sales cycle.
• Professional Development: Supported individual team members in their professional growth and development by providing mentoring and guidance.
• Cybersecurity Knowledge Sharing: Continuously researched and shared the latest cybersecurity trends with the team to enhance their industry knowledge and expertise.

Apr 2014 – Apr 2017 · 3 yrs

• Responsibilities Include :
• Team Leadership and Revenue Growth: Led and managed a team of Account Managers and Inside Sales Representatives (ISRs), achieving consistent double-digit monthly, quarterly, and annual revenue growth through both Channel and Direct e-commerce sales, including net new acquisitions and renewals.
• New Hire Training and Onboarding: Played a pivotal role in training and facilitating the smooth transition and onboarding of new team members.
• Coaching for Product Launches and Sales Accreditations: Provided guidance and coaching to team members for effectively navigating newly launched products, partner programs, promotions, price book updates, and quarterly sales accreditations.
• Strategic Campaign Collaboration: Collaborated with Original Equipment Manufacturer (OEM) and Value-Added Reseller (VAR) partners to identify, plan, execute, and monitor campaigns aimed at increasing the adoption and retention of McAfee Security Solutions.
• Customer-Centric Strategy: Developed and executed strategic initiatives tailored to customer requirements, with a primary focus on maximizing revenue generation.
• Partnership Management: Worked closely with authorized McAfee resellers and Distributors, such as CDW, Ingram Micro, Dell, and others, to ensure client retention and expansion of existing business. Regularly updated them on product portfolio changes.
• Business Analysis and Growth Identification: Developed, analyzed, and managed business data to identify new areas for growth and implemented sales strategies aligned with overall business plans.

Apr 2009 – Mar 2014 · 4 yrs 11 mos

• Responsibilities Include :• Strategic Regional Management: Oversaw business operations and activities within a dedicated region, managing relationships with key partners and distributors.
• Customer-Centric Strategy: Developed and executed strategic initiatives tailored to address customer cybersecurity needs and optimize revenue generation within the assigned territory.
• Cross-Functional Collaboration: Orchestrated collaboration among various McAfee teams, including support, engineering, product management, sales, professional services, and management, to meet objectives and deliver solutions that align with customer requirements.
• Revenue Growth Leadership: Held accountability for driving revenue growth through both Channel and Direct e-commerce sales channels, actively guiding sales processes and leveraging internal resources to ensure successful outcomes through effective supply chain management.
• Data-Driven Insights: Prepared trend analysis reports on existing accounts and renewal rates to inform decision-making and maintain a competitive edge.
• New Business Development: Proactively cultivated new business opportunities through outside sales activities, including prospecting and networking.
• Customer Needs Assessment: Proficiently identified and qualified customer pain points and requirements, effectively projecting them into the sales funnel.
• Conflict Resolution: Addressed conflicts arising with and between partners by skillfully negotiating with partners, customers, and internal representatives to reach mutually beneficial resolutions.
• Business Analysis and Growth Strategies: Conducted in-depth business analysis to identify areas for growth and executed sales strategies aligned with overarching business plans.
• Product Expertise: Delivered effective product demonstrations to resellers and key decision-makers at the customer level, enhancing product understanding and promoting successful sales.

Aug 2005 – Mar 2009 · 3 yrs 7 mos · Bangalore

• Technical Support Excellence: Provided proficient technical support for all versions of AOL's software, focusing on resolving Internet-related issues for Cable, DSL, and dial-up connections.
• Business and Revenue Growth: Played a pivotal role in driving business growth and revenue generation by effectively upselling broadband services to dial-up customers and promoting value-added services.

May 2004 – Jul 2005 · 1 yr 2 mos · Bangalore

• Worked with Telecom Engineers in the US to run test on the telephone lines using NOSS tools to check the viability for provisioning of High Speed internet through them.