Sep 2023 – Jan 2025 · 1 yr 4 mos · Pune, Maharashtra, India · On-site

• HANDLING WARRANTY AND TECHNICAL SUPPORT ASSISTANCE TO FIELD TEAM, TECHNICAL REPORTS PREPARATION & SUBMISSION TO SUPPLIERS, ACTIVE PARTICIPATION IN MEETINGS TOWARDS PRODUCT IMPROVEMENTS / UPDATIONS / DESIGN MODIFICATIONS.

May 2021 – Mar 2023 · 1 yr 10 mos · Surjagarh, Maharashtra · On-site

• Handling service and parts support for 130+ Volvo trucks operations at mining sites in Maharashtra state in West India.  Assist and ensure immediate response time in 24 hours’ operation (24 x 7 working all days).
•  Carrying out and completion of maintenance services as per OEM recommendations, planning for spare parts and lubes as per mining site operating conditions.

Oct 2019 – Mar 2021 · 1 yr 5 mos · Chennai, Tamil Nadu, India

•  Handling TN & KL states service business development, responsible for service parts target achievement, assisting dealer development team towards after-sales standards.
•  Assist and ensure response time within 24 hours and turn-around-time by 72 hours is achieved.
• Connect corporate customers at regular intervals on their equipments health check at regular
• intervals to regain service business and repeat sales.
•  Follow up on completion of free services ensuring equipments maintenance as per OEM standards.
•  Poor feedback customers reached at regular intervals to improve their CSI scores.

Jul 2016 – Aug 2018 · 2 yrs 1 mo

• Proven track record of handling and controlling 4 dealers in TN state, spearheading towards business growth and development. Organising promotional campaigns on periodic basis and provisioning KAM team whenever required. Training dealers and field support managers on warranty handling at regional level. Specialised in warranty handling for domestic & SAARC countries market @ commercial vehicles.

Feb 2013 – Jul 2016 · 3 yrs 5 mos

• Demonstrated expertise in managing the warranty division for the organisation's domestic and SAARC countries market, implementing the company's global standards in support of handling warranty and instructing dealers about warranty claim acceptance. Assisting plant QA and the technical support team on identifying premature drive-line aggregate failures in warranty period; and provide suggestion to eliminate the failures, by way of modification/design change in discussion with CFT & suplier team.

Jul 2011 – Feb 2013 · 1 yr 7 mos

• Handling and controlling U.P state dealer & his branches operation. Managing the newly appointed dealer towards development of after-market standards and improvement in customer satisfaction.

Dec 2008 – Mar 2011 · 2 yrs 3 mos · Muscat Governorate, Oman

• MAN dealer for trucks & buses in Oman.
• Handing workshop floor on daily activities, inflow of vehicles (trucks and buses) for service & repairs.
• Responsible for Nationals Development Program towards their technical skills development and performance.
• Educate private customers towards vehicle Preventive Maintenance and usage of genuine spares.

Jun 1998 – Dec 2008 · 10 yrs 6 mos · Gurgaon, India

• With After-Market division at Volvo Trucks and Buses
• Joined Volvo Gurgaon Workshop, as job controller in June 1998
• Under went 6 weeks hands on training at Goteborg in Sweden, on workshop management and production plants visits.
• Implementing Volvo's core values in workshop activities towards higher service standards and better customer satisfaction.
• Responsible for warranty department for vehicles under Northern region incl. private dealer warranty audits.
• Prepare technical reports on pre-mature failures; coordinate with Central function on product modifications and field trials.
• Handling tipper sites under Northern region with regular site visits.
• Transferred to central region (Nagpur) in the year 2003
• Controlling tipper sites under Nagpur workshop with necessary technical/administrative support ensuring vehicle uptime >90%
• Responsible for Warranty department under entire Central region incl. private dealers.
• Educate tipper customers towards usage of genuine Volvo spare parts & lubricants during site visits.

Jan 1995 – Jun 1998 · 3 yrs 5 mos

• Positioned at Chandigarh for handling vehicles fitted with power assisted steering system, passenger cars, commercial vehicles and buses.
• Efficient service led to 100% fitment of Rane TRW steering systems in all Himachal Roadways buses in the year 1997.
• Impart training to OE manufacturer dealers in handling power assisted steering system fitted vehicles.
• Promote retrofit kit sale of power assisted steering for manual steering fitted vehicles.

Nov 1992 – Nov 1994 · 2 yrs · Chennai

• As a trainee mechanic with TATA cars 207 family cars of 1992-94 fiscal year.