Apr 2010 – Dec 2016 · 6 yrs 8 mos

• HP's Printing and Personal Systems Group is a $65 billion annual revenue business that includes personal computers, technical workstations, printers, graphics solutions, managed-print services and internet services.
• As the head of Global Digital Analytics, Support Web Site and Product management teams responsible for a large global team with members in China, India, Japan, Taiwan, Hungary, France, US and Brazil.
• Team is responsible for over 500 Million visits a year across 180 countries thru 70 country specific sites in 30 different languages.
• This function has 3 key objectives – 1. Strategy and implementation of best in class digital analytics solutions to manage complex digital environment 2. To ensure quality of the HP site and the solutions delivered thru the same meet and exceed both our consumer and commercial customers need. 3. Manage all web operational activities including and not limited to maintaining best user experience, content and solution consistency, optimized SEO rankings and internal search, Setup and manage controlled A/B tests.

Sep 2005 – Mar 2010 · 4 yrs 6 mos

• Manager –Category Account Management (Americas) – [Aug 2007- Mar 2010]
• Americas Category Account Manager [Sep 2005 – Jul 2007]
• Some of the key responsibilities include
• ,• IPG Category Account Management team is responsible for warranty management thru contact center and repair center partners. (Responsible for vendor partner sites in US, Mexico, Canada, India and Philippines supporting US and Canada consumers). Ensure partners meet and exceed service levels (SLAs) consistently.
• Product Quality Analysis
• Annual contract value between US$ 40 -50 Million with partners providing support services.
• IPG product expert certification – Design, launch and manage
• Team Management (IPG Americas Category Account Management)
• Warranty Policy Adherence by vendor partners
• Program management – Projects focused on improving Csat and Warranty cost
• Vendor partner performance management –
• Collaborating with Category Engineering group to resolve current product issues impacting consumers.

Sep 2003 – Aug 2005 · 1 yr 11 mos

• Manager
• Consultant – Procter & Gamble
• Consultant – Procter & Gamble (Feb ’05 – Aug ’05) - As a consultant to P&G from HP, help setup a global procurement helpdesk in P&G to support all procurement related query resolution activity remotely. The program included setting up of IT infrastructure, designing and implementing operational processes, hiring teams to run procurement helpdesks out of Manila and Costa Rica
• Manager - CRC and Part of the Senior Management team for Bangalore Business Center (Sep ’03 – Aug ’05)
• Overall responsibility for HP Internal and commercial customers for CRC operations.
• As part of the Bangalore business center senior management team, actively contributed to key strategic initiatives of the organization that have a high impact on the long term successes of the Business center. Global e-business center in Bangalore has an employee strength of over 4000 people.

Feb 2000 – Aug 2003 · 3 yrs 6 mos · Bangalore

• Aditi Technology \ Talisma Corp ( www.aditi.com & www.Talisma.com )
• Some of the key Responsibilities Include
• As Engineering Support Manager, was responsible for delivery of third party outsourced contracts. Some of the clients serviced include Microsoft, Logilent.com, Expertcity.com and ElementK.com. Some of the specific responsibilities are listed below
• Hiring, on-boarding and managing Engineering support operations
• Contract Performance management (SLAs)
• Managing cost performance for the projects
• Focus on continuous improvement in terms of program performance by analyzing results, via ops reporting and make recommendations to client on program enhancements, changes in direction, and adjunct service offerings
• Actively participate with the business development teams in pre-sales meetings
• Oversee promotions, salary administration, and performance reviews
• Employee morale
• o Goal setting and performance management
• o Including program specific incentive schemes – design & implement
• o Career development and coaching

Sep 1998 – Jan 2000 · 1 yr 4 mos · Bangalore

• Citigroup Global services bring in complete range of financial services solutions to Citigroup companies worldwide. CGS services the entire gamut of consumer and corporate banking solutions and provides end-to-end support across the product life-cycle.
• Executive – Citigold Banking
• Citigold is the wealth management Division of Citibank, part of Citigroup. Citigold is a service aimed primarily at individuals who have the ability to invest in their products, with a minimum portfolio value no less than 3 Million Indian Rupees.