Madhu Sharma

Customer Success Manager

Delhi, Delhi, India3 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in bridging pre and post-sales engagements.
Strong background in customer success and sales management.
Proven ability to drive customer satisfaction and business growth.

Stackforce AI infers this person is a Customer Success Manager with a strong focus on sales and client engagement in a SaaS environment.

Contact

Skills

Core Skills

Customer Success ManagementSales ManagementCustomer EngagementTeam Leadership

Other Skills

Corporate Social ResponsibilityCross-SellingCross-functional Team LeadershipEnglishField MarketingHindiHuman Resources Information Systems (HRIS)Inside SalesLead GenerationLeadershipManagementPerformance AppraisalPresentation SkillsPresentationsSocial Responsibility

About

🚀 What Sets Me Apart 🚀 I bridge the gap between before and post-sales engagements by integrating my knowledge in CSM and AE, delivering a seamless customer journey from prospect to happy advocate. My ability to sympathize with clients while also understanding business demands positions me as a reliable growth partner and valued counsel.

Experience

3 yrs 4 mos

Total Experience

3 yrs 4 mos

Average Tenure

3 yrs 4 mos

Current Experience

Interviewvector

3 roles

Customer Success Manager- Strategic Accounts

Promoted

Apr 2024 – Present · 2 yrs 1 mo · On-site

I'm at the forefront of InterviewVector's growth strategy as an account executive. I thrive in the fast-paced, exciting startup environment where I can mix my enthusiasm for our cutting-edge services with a relentless desire to build trusting relationships with potential customers.
By boosting sales, seizing opportunities, and leaving an enduring impression on the market, I'm dedicated to taking our startup to new heights.

Team LeadershipCross-SellingSales ManagementCustomer Success Management

Customer Success Representative

Promoted

Dec 2021 – Mar 2023 · 1 yr 3 mos · Gurugram, Haryana, India

I'm passionate about ensuring our customers' success. I work closely with our clients to understand their unique needs, address challenges, and drive tangible outcomes. Through personalized guidance and a customer-centric approach.
Together with our team, I'm dedicated to delivering exceptional value and creating a seamless customer experience that sets us apart in the market.

EnglishCross-functional Team LeadershipCustomer EngagementLeadershipManagementTeam Leadership