Nov 2019 – Jul 2022 · 2 yrs 8 mos · Greater Sydney Area

• Responsible for managing the key account portfolio in the ANZ & Pacific region across various SolarWinds product suites:
• Network Management
• Systems Management
• Database Management
• IT Security

Oct 2017 – Nov 2019 · 2 yrs 1 mo · Greater Sydney Area

• The leading cause of data breaches has been shown to not be hackers or external threats, but human error and malicious insiders, yet most companies barely invest in these areas. e-Safe provides a unique blend of user behaviour monitoring, data movement monitoring, and persistent encryption to keep data safe from its biggest security threats while allowing staff to maintain flexibility and high levels of productivity.
• In the capacity of Director of Business Development, I am responsible for all aspects of growing the business, including but not limited to direct sales, distributor management, brand and content marketing, digital presence, and operational efficiency within the sales and marketing organisation.

Jan 2017 – Dec 2017 · 11 mos

• Spearheaded LogMeIn's enterprise growth in Asia, focusing on collaboration and customer engagement.
• Developed strategies for identity and access management, enhancing security for clients.
• Drove IoT initiatives, resulting in a 25% increase in customer adoption rates across key markets.

Aug 2015 – Jan 2017 · 1 yr 5 mos

• As the senior enterprise account manager in LogMeIn's Sydney office, I manage relationships with our largest key APAC clients, focusing on promoting growth of usage environments and engaging multiple divisions within the business to drive cross-product activity.

Jan 2014 – Jul 2015 · 1 yr 6 mos

• Managed strategic accounts across the Asia-Pacific region, ensuring high levels of client satisfaction.
• Developed tailored solutions to meet the unique needs of key clients, driving retention and growth.
• Collaborated with cross-functional teams to align product offerings with customer requirements, enhancing service delivery.

Apr 2011 – Dec 2013 · 2 yrs 8 mos

• Managed small to medium-sized client accounts across Australia, New Zealand, and Asia-Pacific, ensuring alignment with their business goals.
• Engaged proactively with clients to identify opportunities for improvement and optimize their use of LogMeIn's cloud solutions.
• Provided exceptional service by addressing technical queries and product information, enhancing client satisfaction and retention.