Siddharth Dixit

Operations Associate

Pune, Maharashtra, India0 mo experience

Key Highlights

4+ years in IT Service Management
Expert in crisis management and resolution
Proven track record in minimizing business impact

Stackforce AI infers this person is a Major Incident Management specialist in IT Service Management.

Contact

Skills

Core Skills

Major Incident ManagementIncident Management

Other Skills

C (Programming Language)C++CommunicationDatabaseDesktop Application DevelopmentEngineeringInformation EngineeringInformation TechnologyJava ProgrammingLeadershipMind ProgrammingMind TrainerPresentationsProblem ManagementProgramming

Experience

Cognizant

3 roles

Major Incident Manager

Dec 2020 – Present · 5 yrs 3 mos · Pune, Maharashtra, India · Remote

Results-driven IT professional with 4+ years of experience in IT Service Management, including 1 year as an Incident Manager and 2+ years as a Major Incident Manager at Accenture. Skilled in handling high-priority incidents, ensuring minimal business impact, and driving resolution across cross-functional teams. Proven ability to manage crises under pressure and maintain service continuity.

Major Incident ManagementIncident ManagementCommunication

Cognizant, Pune Major Incident Manager

Promoted

Nov 2020 – Present · 5 yrs 4 mos · Pune, Maharashtra, India · Remote

Managed major incidents (P1/P2) across critical business services.
Facilitated war rooms and bridge calls to drive quick resolution.
Acted as SPOC for business and technical stakeholders.
Generated Post-Incident Reports (PIR) and contributed to Problem Management.
Improved communication flow and reduced MTTR (Mean Time to Resolve).

Major Incident ManagementIncident ManagementCommunicationProblem Management

Major Incident Manager

Nov 2020 – Present · 5 yrs 4 mos · Pune, Maharashtra, India · Remote

Results-driven IT professional with 4+ years of experience in IT Service Management, including 1 year as an Incident Manager and 2+ years as a Major Incident Manager at Accenture. Skilled in handling high-priority incidents, ensuring minimal business impact, and driving resolution across cross-functional teams. Proven ability to manage crises under pressure and maintain service continuity.

Major Incident ManagementIncident ManagementCommunication