Oct 2020 – Present · 5 yrs 5 mos · Bengaluru, Karnataka, India

• Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner
• Making the client aware of other services and actions that may lead to greater success
• Monitoring the client’s budget, explaining costs, and negotiating new terms if necessary
• Keeping up on trends, changes, and competitor actions that might affect their client
• Providing progress reports to clients and upper management
• Teaching junior employees how to service the account