Neeraj Singh

Business Development Executive

Mumbai, Maharashtra, India7 yrs 3 mos experience
Highly Stable

Key Highlights

  • Proven track record in converting trial customers to paid.
  • Expertise in troubleshooting and resolving technical issues.
  • Strong background in B2B and B2C customer engagement.
Stackforce AI infers this person is a Sales and Customer Support Specialist with a focus on B2B and B2C engagements.

Contact

LinkedIn

Skills

Core Skills

Customer Service ManagementSalesCustomer RetentionTroubleshooting

Other Skills

B2B SoftwareBusiness OperationsCommunicationInternational SalesOnboarding

About

Helped customers resolve technical issues and sell plans and add-ons. Carrying out engagement, support for B2B and B2C customers

Experience

Accenture

Customer Support Advisor

Dec 2023 – Mar 2025 · 1 yr 3 mos · Mumbai, Maharashtra, India · On-site

  • Was doing inbound sales on calls and also followed up with contacts to close sales on outbound calls
  • Resolving app, website issue
  • Coding package details, order management, resolving errors
TroubleshootingSalesCustomer Service Management

Aeries

Senior Associate

Nov 2021 – May 2023 · 1 yr 6 mos · Bangalore Urban, Karnataka, India · On-site

  • Converting trial customers to paid ones,
  • Upselling/Cross-selling, generating leads for different teams
  • Helping with onboarding, resolving technical queries, uploading contacts, helping with Power BI report creation, client engagement,
SalesCustomer RetentionOnboardingCommunication

Kalkine

Assistant Manager-Sales

Feb 2021 – May 2021 · 3 mos · Noida, Uttar Pradesh, India · On-site

  • Making outbound calls, selling them various plans and up-selling
  • Helping customers in choosing the right Share Research Packages.
  • Explaining them about different share categories, whether oil /gas, retail, metals, healthcare/pharma and Making Sales
SalesCommunication

Barclays

Phone Banking Officer

May 2015 – Dec 2018 · 3 yrs 7 mos · Noida, Uttar Pradesh, India · On-site

  • Handling insurance, forex, loans, and banking products sales-related queries
  • Resolving app, website related issues.
  • Handled complaints
Customer Service ManagementSales

Convergys

Technical Support Engineer

Oct 2013 – Oct 2014 · 1 yr · Gurugram, Haryana, India · On-site

  • Troubleshooting technical issues of their services, and selling them bundled packages of phone, tv, internet
TroubleshootingSales

Education

Institute of Management Technology, Ghaziabad

PGDBA — Finance

Mar 2022 – Jun 2023

Delhi University

Bachelor of Arts - BA — Political Science

Aug 2001 – Aug 2005

DOEACC

O Level Diploma — Computer Science

Dec 1999 – May 2001

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