Sep 2023 – Jul 2024 · 10 mos · Mumbai, Maharashtra, India · On-site

• Growth

Nov 2022 – Aug 2023 · 9 mos · Mumbai, Maharashtra, India · On-site

May 2022 – Sep 2022 · 4 mos · Mumbai, Maharashtra, India · On-site

• Building Cross Border Payments

Nov 2020 – May 2022 · 1 yr 6 mos · Mumbai, Maharashtra, India

Jul 2018 – Jun 2020 · 1 yr 11 mos · Mumbai, Maharashtra, India

• Established long term strategic partnership with key brands across different ecommerce verticals including food, grocery, entertainment, gaming and digital.
• Managing end to end merchant relationship, consultative selling, commercial and business terms negotiation, on-boarding and integration, merchant escalations and monitoring merchant performance and growth for Paytm Payments business.
• Working as key member of sales and alliances team, driving key goals for the Paytm online and offline payments business like revenue, new products implementation and brand visibility.

Apr 2017 – Jun 2018 · 1 yr 2 mos

• Managed & expanded existing business and develop new business across Gujarat, Goa, Pune region, partnering with leading banks; handled relationships with IDBI, Kotak, South Indian Bank, DCB, PNB banks
• Planned and conceptualized strategies to achieve business goals aimed towards the growth in business volumes as well as profitability while analyzed the competitor’s strategies and designing campaigns to counter the same
• Led customer centric operations & ensured customer satisfaction by providing standard delivery & quality services
• Actively involved in business planning & analysis to assess revenue potential of key clients; maintained a strong working knowledge of client portfolios / products with the company
• Identified prospective clients, generated business from new accounts and develop them to achieve higher market share/ consistent profitability; built brand focus in conjunction with operational requirements ensuring maximum brand visibility

Jan 2016 – Mar 2017 · 1 yr 2 mos · Mumbai Area, India

• Offered a range of online payment instruments enabling ecommerce players to collect online payments; accountable for sourcing key accounts, fixing meetings and facilitate on-boarding to develop consistent revenue sources
• o Empanelled merchants: MHADA, Kotak Life Insurance, Cigna TTK Health Insurance , MSEB, BEST
• Reviewed and interpreted competitor’ products, pricing and promotional offers to fine-tune the marketing strategies and escalate business volumes, in coordination with other departments
• Conceptualized & executed campaigns in liaison with Marketing Team to increase awareness and brand recall for PAYU
• Offered suitable online payment solution as well as assisted clients with end-to-end integration to client’s website/ application
• Managed database of existing merchants and enabled them for online transactions as well as networked for repeat/ referral business generation; promptly handled queries and escalations to ensure high customer satisfaction

Jan 2015 – Dec 2015 · 11 mos · Mumbai Area, India

• Assured quality of merchant transactions in reference to success/ conversion rates through regular monitoring and coordination with all stakeholders
• Tracked daily fluctuations in merchant volumes for all payment options and networked with key influencers/ contacts at merchant’s end to maintain high business volumes
• Improved Merchant Satisfaction Index by reducing customer complain, pre-empting challenges and looking at possible ways to proactively address the same
• Enhanced organic growth by introducing and promoting various business enhancing features of the system

May 2013 – Jul 2014 · 1 yr 2 mos · Mumbai Area, India

• Offered customized registration and payment gateway solutions for all event management companies, educational institutes, and all firms involved in selling products and collecting payments online
• Managed key accounts and ensured feedback from client is shared with Product Development and Marketing Teams to ensure adequate alignment of future market expansion strategies

Sep 2011 – Jan 2013 · 1 yr 4 mos · Mumbai Area, India

• Approved & digitally signed HUD’s (Housing & Urban Development) of different states post verification of the amounts with the supporting documents
• Compared the GFE (Good Faith Estimate) with HUD signing escrow as well as closing instructions and different documents of different states related to HUD; secured signature by the Asset Managers as well

Aug 2009 – Aug 2011 · 2 yrs · Mumbai Area, India

• Interacted with the clients for settlement of outstanding dues while offered appropriate program/ settlement option to clear the same with impacting credit history of the client
• Prepared and published MIS reports pertaining to settlement and payment arrangement program for performance review