Apr 2022 – May 2022 · 1 mo

Apr 2021 – Mar 2022 · 11 mos · Gurugram, Haryana, India

• Collaborated with Internal and External Stakeholders: Effectively coordinated with both internal teams and external partners to identify and resolve technical roadblocks, ensuring streamlined workflows that enhanced customer experience and contributed to increasing Gross Revenue Retention (GRR).
• Client Retention and Nurture: Proactively managed all aspects of customer nurture, focusing on building and maintaining strong client relationships. These efforts directly contributed to improving Net Promoter Score (NPS), increasing Annual Recurring Revenue (ARR), and ensuring long-term customer loyalty.
• Documentation and Compliance: Diligently reviewed all collateral, ensuring compliance with company procedures and accuracy in documentation. This precision was crucial in maintaining customer trust and driving operational success, which positively impacted both ARR and GRR.
• Bank and Network Relations: Maintained strong relationships with banking and network partners, resolving ad-hoc issues efficiently. Enhanced existing operational processes, which led to higher customer satisfaction, improved retention rates, and an increase in both ARR and GRR.

Aug 2019 – Oct 2020 · 1 yr 2 mos · Gurgaon, Haryana, India

• Large Home Projects - Painting-
• P&L & Lead Management: Managed category Profit & Loss (P&L) while overseeing lead allocation. Balanced financial oversight with proactive client engagement, driving profitability and customer satisfaction.
• End-to-End Client Relationship Management: Successfully managed the entire client relationship lifecycle, from initial consultation to project completion. Delivered personalized service that exceeded expectations, contributing to strong client retention.
• High-Value Project Execution: Orchestrated the execution of large home painting projects, handling a cumulative order value exceeding ₹1.8 crore in a single quarter. Ensured projects were completed on time and within budget, resulting in high client satisfaction.
• Strategic Growth Initiatives: Developed and implemented comprehensive growth strategies that delivered best-in-class results. Focused on creating a delightful client experience, which significantly contributed to the company’s reputation and revenue growth.
• Inventory Management & Coordination: Led inventory management for stock items, ensuring optimal availability and minimizing downtime. Collaborated closely with sales teams to align inventory with sales targets, resulting in seamless project execution and a consistent 4.7 customer rating.

Apr 2019 – Jul 2019 · 3 mos · Gurgaon, Haryana, India

• Task Management: Spearheaded the business development efforts by managing the inventory of stock items and supporting the sales team to ensure task completion. Maintained a high job completion rating by regularly monitoring progress and addressing challenges proactively.
• Implemented processes that improved lead conversion rates and contributed to the team’s overall success.
• SKU Creation & Product Management: Took the initiative to create a comprehensive SKU system for all products used in large project jobs. This system streamlined inventory management, improved tracking, and enhanced the efficiency of project execution.
• Target Achievement & Recognition: Consistently met and exceeded sales targets, demonstrating strong performance and commitment to the company’s goals. As a result, I was awarded a pre-placement offer (PPO), recognizing my contributions to the company’s growth and success.

Jul 2017 – Mar 2024 · 6 yrs 8 mos · Agra, Uttar Pradesh, India

• As a part-time food blogger, I've always been passionate about channeling my creativity into meaningful projects. My focus is on helping new and existing food joints, restaurants, and vendors expand their business by offering innovative strategies and promotional content designed to increase footfall and enhance their social media presence.
• Through my work, I've provided tailored solutions that have helped businesses attract more customers, boost their online visibility, and ultimately grow their brand. My goal is to support these establishments in their journey to success by leveraging the power of creative marketing and strategic planning.
• Today ApnaAgra has approx 99.6k followers, ranking the topmost followed travel guide page in the city Agra
• We (my team) worked with global brands like Decathalon, Caratlane, Red Bull India, Zing Bus, Rapido (operating within the city)
• Update March 2024- The page got hacked by malicious hackers with fake copyright strike, which ultimately led to a shut. Backup Page in progress.

May 2017 – Jul 2017 · 2 mos · Delhi, India

• Android Development using android studio and baasics of Core java