Manav Adhia

Operations Associate

Bengaluru, Karnataka, India2 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Expert in Customer Success and Stakeholder Management.
Proven track record in improving operational efficiency.
Strong analytical skills in financial markets.

Stackforce AI infers this person is a Fintech professional with strong expertise in customer success and operational excellence.

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Skills

Core Skills

Customer SuccessStakeholder ManagementCustomer ServiceOperational ExcellenceForeign Exchange (fx) TradingStock Market Analysis

Other Skills

Account ManagementCommodity MarketsCorporate ActionsFinacial marketsFundamental AnalysisGatewayIcertis Contract IntelligenceMarket ResearchMicrosoft ExcelNegotiationOperations ManagementPaymentsProblem SolvingProcess ImprovementProject Management

About

My name is Manav Adhia, I am from Gujarat, India. Completed my Bachelor in Business Administration specializing in finance and International Business, Currently working at SmallCase as a Cx Associate.

Experience

Smallcase

Cx Associate

Oct 2024 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Responsible for B2B and B2C transactions.
Interacting with account managers, product managers, business, operations, and UX engineers on a day to day basis.
The Spock for Cx gateway.
Generating Quaterly reports for Cx Gateway.
Implemented SOPs for turnaround time, user consent, reduced back and forth with the partner.
Handling Gateway KTs to train more team members, currently have one team member working alongside.
Understanding user journey in gateway to understand different breakpoints and why it happens.
Have an understanding of MFC works and reporting issues to the respective Product manager to implement permanent solutions.
Understanding respective partner integrations and creating solutions based on it.

Finacial marketsCorporate ActionsPaymentsCustomer SuccessAccount ManagementGateway+3

Phonepe

Operations Analyst - Merchant Experience Specialist

Jul 2023 – May 2024 · 10 mos · Bengaluru, Karnataka, India · On-site

Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
Improved team productivity by implementing effective workflow strategies and time management techniques.
Designed plans to improve operations and suggested changes to systems for overall organization.

Customer ServiceNegotiationMicrosoft ExcelOperational ExcellenceTime ManagementProblem Solving

Bexnes

Intern

May 2022 – Jul 2022 · 2 mos · Bangalore Urban, Karnataka, India

-This job involved working with the company's operations team, where I observed the tactics followed for inter and intra-state logistics operations and added to the process behind quality assurance in the company.

Finq.com

Financial Trader

Jun 2021 – Sep 2021 · 3 mos · Masqaţ, Oman

CFD brokerage firm, a platform where u can learn on leveraged prices, this helps allot of students who want to learn market paterns and analysis while trading.

Foreign Exchange (FX) TradingCommodity MarketsStock Market AnalysisTechnical AnalysisStock MarketFundamental Analysis