Jun 2025 – Aug 2025 · 2 mos · Boston, Massachusetts, United States · Remote

• Collaborated with clients to gather business requirements and translate them into scalable Salesforce solutions.
• Supported offshore development teams by troubleshooting issues and clarifying technical requirements.
• Contributed to system architecture by proposing enhancements aligned with best practices.
• Developed hands-on solutions using Apex, Lightning Web Components (LWC), and Flow Builder in an Agile environment.

Jul 2023 – Jan 2025 · 1 yr 6 mos

• As a Senior Salesforce Developer, I lead the delivery of high-quality solutions, driving success in agile teams through meticulous sprint planning and client-focused execution. I manage a team of developers, offering technical guidance and ensuring alignment with industry best practices. My expertise spans Salesforce development, DevOps practices, and version control tools like GitLab and Git, optimizing the entire lifecycle from development to deployment. I am committed to delivering scalable, efficient solutions that elevate business performance.
• Key Responsibilities:
• Custom Development: Built and optimized Apex classes, triggers, and Lightning Web Components (LWC), ensuring high performance and compliance with governor limits.
• Technical Leadership: Manage and mentor a team of developers, providing hands-on technical guidance and conducting code reviews to uphold Salesforce best practices.
• Digital Experience Delivery: Developed user-centric Salesforce applications and Experience Cloud portals using LWC, Aura Components, and REST APIs.
• Process Automation: Designed business automation using Flow Builder (record-triggered and screen flows), Approval Processes, and declarative configuration (Validation Rules, Custom Objects, Page Layouts).
• CI/CD & DevOps: Streamlined release management with Git, GitLab, and Gearset—ensuring smoother deployments, rollback safety, and efficient version control.
• Security & Access Control: Implemented robust sharing rules, role hierarchies, and permission sets to enforce scalable, persona-based data access.
• Data Architecture: Modeled scalable data structures with custom fields, relationships, and schema design to support complex business needs.
• Documentation & Support: Authored technical documentation, deployment plans. provided post-deployment support and issue resolution.
• Cross-Functional Collaboration: Partnered with BA, admins, QA, and business users in Agile sprints to ensure high-quality, timely feature delivery.

Apr 2020 – Jul 2023 · 3 yrs 3 mos

• As a Salesforce Developer and Consultant, I played a key role in designing and developing Experience Cloud sites, crafting Apex classes, triggers, and batch processes to meet complex client needs across healthcare, insurance, and government sectors. I worked directly with clients to gather requirements, build scalable Lightning Web Components (LWC), lead demos, and ensure delivery aligned with business goals. I also supported post-implementation activities, contributing to successful adoption and long-term ROI.
• Key Responsibilities:
• Omni-Channel & Twilio Integration: Designed an integrated Service Cloud platform with real-time SMS and voice capabilities via Twilio, boosting agent productivity by 40%.
• Amazon Connect CTI Integration: Led the integration of Amazon Connect CTI adapter with Service Cloud, enhancing contact center functionality and agent-customer interactions.
• Einstein Analytics Implementation: Built dynamic Einstein Dashboards in Analytics Studio, including datasets, lenses, and recipes. Configured the Event Monitoring App for system usage insights.
• Custom Development & UI: Customized the Salesforce platform using Apex, LWC, Flows, SOQL, and SOSL, driving a 50% increase in client engagement.
• Experience Cloud Intake Forms: Developed flexible, compliant intake forms in Experience Cloud, reducing development turnaround by 4 weeks.
• Contract Automation with DocuSign: Integrated DocuSign eSignature into Salesforce, streamlining workflows and reducing contract processing time by 30%, accelerating deal closure by 20%.
• Security & Sharing Configuration: Implemented custom application security, including role-based access and sharing rules to ensure secure, persona-driven experiences.
• Multilingual PDF Automation: Automated licensing issuance and PDF generation with Visualforce and added support for 8+ languages using the Google Translation API.

Jan 2020 – Apr 2020 · 3 mos

• As an Intern, I completed comprehensive training on the Salesforce.com platform, gaining hands-on experience in Salesforce Administration, Development, and various Salesforce clouds such as Sales Cloud, Service Cloud, and Marketing Cloud. I actively participated in project shadowing, supporting day-to-day activities on live projects. This experience allowed me to gain practical insights into managing customer relationships, automating business processes, and enhancing user experiences. Additionally, I engaged in structured training programs that deepened my knowledge of Salesforce best practices, workflows, and custom development.