May 2024 – Dec 2024 · 7 mos · Bengaluru, Karnataka, India · On-site

Jul 2022 – May 2024 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

• Led the product team responsible for building merchant app & web platform called Pine Labs One and scaled it to 1.5 lac installs in 6 months.
• Launched Pine Labs One, app/web platform for merchants to manage transactions, get service, avail loans, & build online presence
• Scaled to 50,000 MAUs & 1.5 lac installs in 6 months post launch by owing the product ideation, development & GTM
• Increased credit disbursal by ~10 Cr (15%) by enabling merchants to discover Pine Labs’ lending products & complete their KYC via app
• Reduced servicing cost (~50%) by digitizing top merchant queries and issues around transaction reconciliation, device servicing & reports
• Scaled organic merchant acquisition (+5%) & sign in conversion (+40%) in pilot by enabling merchants to onboard in a self-serve manner
• Devised 2-quarter strategy to scale WAU/MAU to 60% via gamification & other avenues of vertical integration within merchant’s daily activities
• Product Launch & GTM:
• Handled the launch, GTM & growth strategy of the merchant app & web platform along with a seamless transition from old platform
• Executed the pilot launch for first 500 users by owning call & WA comms, field visits, data validation, feedback collection & issues closure
• Created 50+ collaterals like videos, training decks, app creatives, app listing by providing cohort definitions, content briefs, storyboarding
• Catapulted installs by 80k by training service team & mandating merchant feedback collection via app at the time of PoS issue servicing
• Improved retention (to 65%) by building data dashboards that help identify cohorts at risk of churning & sending automated notifications
• Evangelized internally via quizzes, update comms & launching co-creation platform for PMs to launch new experiences on Pine Labs One
• User Research
• Conducted foundational research with 50+ merchants across 5 cities via interviews & immersion to understand their most important needs

Apr 2022 – Jul 2022 · 3 mos

Aug 2021 – Mar 2022 · 7 mos

• Led product team of partnerships vertical to make it Razorpay’s largest acquisition funnel, contributing ~45% of active users (~30% Rev)
• Product Solutioning and Implementation:
• Onboarding APIs: Ideated & managed industry-first APIs for partners to add new users to Razorpay from their platform (~10% new users)
• Reduced user KYC TAT (~80% to <1 day) by ideating & launching quick onboarding requiring under two documents to verify businesses
• Expedited API integration time by 70% by conceptualizing customizable onboarding UI integrable into partner’s platform out-of-the box
• Decreased queries (~20%) by restructuring tech documents & launching test environment enabling users to adapt the ecosystem faster
• Partner Experience: Pioneered initiatives to improve partner sign-ups, activations, retention, new user referral & partner satisfaction
• Lifted partner activation rate (~2x) by re-designing dashboard and landing page to solve pain points identified during user research
• Increased partner retention rate (to ~60%) by automating rewards calculation & redemption system improving partner satisfaction
• Product Strategy and Project Management:
• Strategy and Execution: Envisioned annual strategy for the vertical, owned OKRs, set quarterly targets, defined roadmaps & planned sprints
• Identified market opportunity (~₹ 50 Cr) by conducting market & competitor research to discover new customer segments & products
• Managed 19-member team of tech, marketing, sales & finance personnel by organizing sprints, requirement gathering & status updates
• Product Marketing and GTM:
• Go-To-Market: Launched 2 new products & handled the marketing for both internal & external customers to spread awareness & adoption
• Created 100+ leads for B2B enterprise product by launching landing page, blog & social media posts, & hosting a webinar for target group
• Jumpstarted team wide best practices to create documentation, functional diagrams, demo videos, internal communication & training

Jan 2019 – Mar 2020 · 1 yr 2 mos · Bengaluru Area, India

• Product Strategy and Automation:
• Cloud platform development: Spearheaded migration of call routing services to cloud by re-designing the system to scale capacity and revamp the release process thereby enabling 3x video calls on the platform (Stack: Kubernetes, Containers, Helm, Google Cloud, Ansible)
• Led the initiative to migrate 800 server cluster with 10+ service types to Kubernetes by setting up pods, network policies and monitoring
• Scaled call handling capacity to 30M mins daily by architecting a proprietary cloud platform facilitating 50% Y-o-Y growth in revenue
• Reduced the release cycle (7 to 5 days) by designing cloud orchestration system to automate product update, test & deployment process
• Expedited avg time to resolution of issues (5 hrs to 1 hr) by implementing a dashboard for cluster deployment and real-time monitoring
• Decreased customer complaints (30%) by building self-healing containers to improve call quality by automating fault detection & recovery
• Organization building and Leadership:
• Planned & executed recruitment strategy by drafting procedures to gauge talent & monitor outcomes, enabling company’s growth in India
• Improved candidate interview feedback rating (6.1 to 9.4) by drafting protocols to include learnings from interview retrospective debriefs
• Reduced the onboarding time from 15hrs to 8hrs /person by developing auto-configuration tools and walkthroughs for cloud platform
• Key Achievements:
• Led the formation of 15-member leadership team, as the first employee, by collaborating with India VP to design the recruitment lifecycle
• Selected (1/37) to conduct on-site international training on Kubernetes at Dialpad, Canada for 23 high-ranking stakeholders including CTO

Oct 2018 – Jan 2019 · 3 mos

• Product Management and Innovation:
• Global Winner (1/1200) - GE Bright Idea: Conceptualized and owned a prediction application to optimize steam powerplants’ generation schedules by collaborating with the R&D team to understand operations, identify inefficiencies, and thereby develop solutions
• Handpicked & coached by Global Chief Innovation Officer to envision 2-year product roadmap, create OKRs & plan 50+ user stories
• Secured funding of $300k by devising a proprietary algorithm that highlighted plant’s operational gaps & calculated economical trade-offs
• Recruited and managed a five-member team, led end-to-end product design and development while following Agile methodology
• Achieved savings worth $2M/year on plant-scale implementation & registered corporate IPR (1/140 projects) as a company trade secret
• Key Achievements:
• Received financing of $50k by pioneering blockchain POC, leveraging distributed ledger tech, to record carbon emissions from powerplants
• Won three GE IMPACT awards (5/70+ employees) for fast project delivery, proactive customer requirement gathering and support
• Mentored 138 campus recruits by designing focused learning schedules and delivering sessions on next-gen technologies leveraging IoT

Jul 2017 – Sep 2018 · 1 yr 2 mos

• Stakeholder Management and Product Development:
• Lead Generation Application: Developed an industrial intelligence dashboard for sales’ team by expediting identification of powerplant servicing opportunities through collection of data from heterogenous sources using data pipelines (Stack: Python, Django, Ionic, Angular)
• Liaised with global sales’ teams to extrapolate problems & requirements translating them into wireframes, mockups & prototypes
• Generated leads of $136M in EU & India by designing microservice architecture (APIs) to scrape, store & analyse data from 75 sources
• Defined application requirements by mapping user journeys and planned weekly sprints using JIRA to develop cross-platform mobile application
• Decreased lead conversion time by 90% (10 hrs to 1 hr) by facilitating visualization of data & integrating lead management SaaS

Jun 2015 – Jul 2015 · 1 mo · Gurgaon, India

• As a software development intern, I worked on Crawling Platform based on Python and Beautiful Soup for the vendor on-boarding team at Limeroad.
•  Scraped data from multiple sources like yellow pages.
•  Developed innovative ways to scrape data from Google and Facebook by using selenium and Graph API.
•  Developed CRUD app using Ruby on rails (MVC platform, Active Admin Gem). This platform is being used to download CSV sheets from database, alter them and update them in database by uploading them back.

Jan 2015 – Jun 2015 · 5 mos

• As the Technical team leader, organised various events including technical events like capture the flag. The event included various puzzles involving cryptography and maths. Completing each level led to the next puzzle until the student reaches the Final round which was then hosted in college lab where all the finalists competed to solve last 3 puzzles.

Nov 2014 – May 2015 · 6 mos

Jan 2015 – Jun 2015 · 5 mos

• While interning at this college-based start-up, my role was to improve the page rank using techniques like getting backlinks from good sites, regularly updating the site, optimizing the site for various search terms infused into website content and URL’s. During the process, learnt about Google's Page Rank Algorithm.

Dec 2014 – Jun 2015 · 6 mos · Patiala Area, India

Jul 2014 – Jul 2015 · 1 yr · Patiala, Punjab, India

Feb 2014 – Jun 2015 · 1 yr 4 mos · Patiala Area, India

Sep 2013 – Mar 2014 · 6 mos · Patiala Area, India