S

Sai Sandesh Patnana

Consultant

Dubai, United Arab Emirates6 yrs 8 mos experience
Highly StableAI Enabled

Key Highlights

  • Expertise in optimizing contact centers for global clients.
  • Strong focus on enhancing customer satisfaction through tailored solutions.
  • Proficient in integrating AI technologies in customer service operations.
Stackforce AI infers this person is a Customer Experience Management (CXM) professional with a focus on operational efficiency.

Contact

Skills

Core Skills

CxmContact Center Management

Other Skills

AI integrationC++Creative WritingEnglishHTMLHindiHome AutomationMicrosoft AzureMicrosoft ExcelMicrosoft PowerPointMicrosoft WordTeluguWritingcontent writingcustomer service operations

About

As a dedicated Product Consultant at Sprinklr, one of the leading Customer Experience Management (CXM) companies, I specialise in handling global accounts and optimising contact centre management. My role involves collaborating closely with clients to ensure their contact centres operate efficiently, ultimately enhancing customer satisfaction for both our company and our clients. With a keen eye for detail and a passion for delivering exceptional service, I strive to understand each client’s unique needs and tailor solutions that drive success. My expertise in CXM allows me to provide strategic insights and innovative solutions that improve operational efficiency and customer experiences. I am committed to fostering strong relationships with clients, ensuring their goals are met, and their expectations exceeded. By leveraging my skills in product consulting and contact center management, I aim to contribute to the continued growth and success of our clients on a global scale.

Experience

Samsung sds

Consultant

Jun 2025Present · 10 mos · Dubai, United Arab Emirates · On-site

Sprinklr

2 roles

Product Consultant

Jan 2023May 2025 · 2 yrs 4 mos · Bengaluru, Karnataka, India

  • As a Product Consultant at Sprinklr, I collaborate with clients to optimize their contact centers by leveraging the Sprinklr Product Suite. My role involves streamlining customer service operations and integrating emerging technologies like AI, ensuring brands can adapt and thrive in a rapidly evolving landscape.
CXMcontact center managementcustomer service operationsAI integration

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Education

Kalinga Institute of Industrial Technology, Bhubaneswar

B.TECH — Electronics and Computer Science Engineering

Jan 2018Jan 2022

NextLeap

Product Management Fellowship — Product

Mar 2025Jun 2025

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