S

Surbhi Sharma

Director of Engineering

Melbourne, Victoria, Australia20 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 19 years of experience in strategic partnerships and technology sales.
  • Expert in driving client experience and operational excellence.
  • Proven track record in managing multi-million dollar revenue plans.
Stackforce AI infers this person is a SaaS-focused strategic leader with extensive experience in client services and partnership management.

Contact

Skills

Core Skills

Strategic PartnershipsSales OperationsClient ServicesLeadership Development

Other Skills

Account ManagementBid SupportBrand ManagementBusiness AnalysisBusiness StrategyChange ManagementCoaching & MentoringCompetitive AnalysisCustomer Relationship Management (CRM)Data AnalysisEvent ManagementFinancial AnalysisGo-to-Market StrategyLeadershipManagement

About

With over 19 years of professional experience, I currently serve as the ServiceNow Global Alliance Director at EY, where I focus on driving meaningful partnerships, technology sales strategy and programs/campaigns that amplify our alliance initiatives and strengthen our market presence. My role emphasizes leadership development, crafting strategic roadmaps, and collaborating with cross-functional teams to enhance client experience by solving critical client challenges leveraging ServiceNow.

Experience

Ey

7 roles

Director - ServiceNow (Global Alliances and Ecosystem)

Sep 2025Present · 6 mos

Asia-Pacific Partner Ecosystem Enablement Leader (Technology Sales Strategy & Operations)

Promoted

Aug 2022Sep 2025 · 3 yrs 1 mo

  • Driving Asia-Pacific Alliances Strategy & Operations with a focus on business growth. Collaborating with Asia-Pacific & Global business units to cultivate and enhance partner ecosystem relationships (Microsoft, SAP, ServiceNow, Nvidia, Adobe, IBM, etc.), embed AI offerings to drive transformative client journeys, while spearheading sales & revenue planning and influencing c-suite decisions by making strategic recommendations.
  • Identifying, planning and executing tailored account programs, managing internal/external business reviews, to impact revenue growth. Crafting and executing dynamic GTM strategies spanning diverse geographies and sectors including ANZ, Greater China, ASEAN, Japan, Korea, and Oceania. Capitalizing on market demand to guide strategic investments across Asia-Pacific.
  • Orchestrating demand-focused coverage across regions, curating leadership symposiums, overseeing talent acquisition, and guiding marketing campaigns. Strategizing governance for new local Alliances, collaborating with shared services to deliver market-ready partner solutions such as Gen AI based solutions, ESG, Cloud for Sustainability, and Cyber offerings amongst others.
Strategic PartnershipsAccount ManagementBusiness AnalysisSales OperationsBusiness StrategyProject Management+20

Asia-Pacific Enablement Leader - Global Alliances and Ecosystems

Jul 2021Aug 2022 · 1 yr 1 mo

  • Led Asia-Pacific Alliances & Ecosystems 'Enablement' initiatives (strategy & operations) as 'Cheif of Staff' , worked with Asia-Pacific & Global business teams. Mapped market demand to potential alliance partner solutions (Microsoft, SAP, ServiceNow, Adobe, Pega, IBM etc.) unlock tech transformation opportunities, managing revenue plans, built workstreams (e.g. Sustainability, Cloud, Cyber, Data & Analytics etc.) via targeted campaigns, GTM programs (across geographies incl. Greater China, ASEAN, Japan, Korea, Oceania). Managed financial results (sales & pipeline of USD 1.5Bn), business reviews (internal/external), and supported marketing initiatives.
Client ServicesLeadership DevelopmentStrategic RoadmapsCoaching & Mentoring

APAC Client Experience Activation Lead and Accounts Activation Strategist

Oct 2020Jul 2021 · 9 mos

  • Led Client Experience Activation (on a secondment based role) and program managed strategic initiatives across Asia-Pacific closely working with teams across countries (Oceania/Japan/Korea/ASEAN/Greater China) to improve and uplift our client experience by focusing on better quality insights, structured reporting and robust governance to stay aligned with client's agenda and needs. Leveraged client intelligence and shared client success strategies/business insights with teams to help them mitigate risks, and capitalize on opportunities.
  • Additionally, successfully implemented a coordinated Client Management and Account Activation strategy across Asia-Pacific, leveraging relationships with EY Global, Asia-Pacific Area and Region leaders. Managed strategic and tactical enablement capabilities that enabled trusted business advisor relationships and disciplined strategic account planning supporting clients' transformative agenda.
Client ServicesLeadership DevelopmentStrategic RoadmapsCoaching & Mentoring

Associate Director (Global Markets) - APAC Solutions Activation : Sales & Go-To-Market Strategist

Aug 2019Oct 2020 · 1 yr 2 mos

  • Led development and execution of Asia-Pacific wide strategy for priority solutions (across geographies). Spearheaded GTM Strategy and Activation plans, working closely with our area and regional leadership and collaborated with teams across service lines, sectors, marketing and knowledge to effectively develop and implement go-to-market strategies, activation plans and campaigns for our priority solutions. These were tailored to local market trends, client needs and customer demand across priority accounts and key sectors, thereby enabling uplift in revenue and increase in pipeline. Worked closely with Global teams to leverage Global GTM plans and represented Asia-Pacific to drive global campaigns and related narrative leveraging various internal/external marketing and communications channels.
Client ServicesLeadership DevelopmentStrategic RoadmapsCoaching & Mentoring

Senior Manager (EMEIA) - India Deal Activation Leader

Promoted

Sep 2018Aug 2019 · 11 mos

  • Led India Pre-sales (Pursuits), Go-to-market initiatives and strategic account initiatives. Setup and led a 12 member team to support strategic bids (RfP/RfI's) for key accounts at regional level, across 250+ opportunities (in span of 24 months), with 70% win ratio. Responsible for leading pursuit teams on the largest and most strategic opportunities across all service lines and market segments of EY in India e.g. technology transformation deals, audit rotation opportunities, business consulting deals etc. As the 'Pursuits Leader', facilitated the development of a 'win' strategy, conducted 'value proposition' sessions, aligned pursuit activities understanding 'RfP' requirements to create the right narrative, leveraging global best practices, working alongside the Global Client Service Partners ((G)/CSP) to address client's needs. This involved hiring and coaching Communications & Pursuits Strategists (CaPS) and Pursuits Creative Designers within the team.
  • Additionally scaled the team competencies and skillsets to create and deliver GTM strategy for priority solutions and support leadership to strengthen client connects and accelerate growth across accounts. Led implementation of Global Pursuits 'pilot projects', to drive consistency and bring change in pursuit management methodologies.
Client ServicesLeadership DevelopmentStrategic RoadmapsCoaching & Mentoring

Assistant Director (EMEIA) - India Pursuits Leader

Sep 2015Sep 2018 · 3 yrs

  • Conceptualised and setup India Pursuits (Bid-management) Function, enabling client relationships and strategic accounts growth via competitive positioning of the firm across marquee bids. As part of Markets and Business Development (Pursuits), I created and led structured pursuit/client outreach strategy plans, with deal values amounting upwards of $15m. Identifying and executing winning solution strategies and working with multiple stakeholders for some of the must-win opportunities (end to end) including orals coaching was part of my core portfolio. I led facilitation of market readiness strategy sessions along with development of client-centric strategic messaging and conceptualization of all client-facing pursuit materials. I am EY certified TTT coach for delivering Pursuit Academy sessions across the firm. I led channel shift pursuit opportunities independently for must-win accounts with 70%. win ratio.
Client ServicesCoaching & Mentoring

Classverse

Head Of Marketing

Jun 2015Jul 2015 · 1 mo · Delhi, India

Clairvolex

Marketing and Communications Lead

Oct 2013Apr 2015 · 1 yr 6 mos · Gurgaon, India

  • Responsible to setup marketing practice for the firm. Conceptualized re-branding as a strategic initiative for the organisation and launched the brand refresh program globally.
  • Managed corporate communications including build up of marketing collaterals and branding guidelines to drive increase in sales and pipeline via marketing campaigns.
  • Managed vendors for Print, Design & Web initiatives.

Deloitte

Deputy Manager (Clients and Markets)

Jan 2009Jan 2013 · 4 yrs · Gurgaon, India

  • Managed presales activities and marketing communications to maintain brand equity in the market. Supported large strategic national/international pursuits – from solution strategy to deal closure stage and high end strategic accounts planning and their related pursuit/proposal activities.
  • Led creation of marketing collaterals for firm wide implementation to manage service quality initiative for the firm based on global best practices. Worked with leadership across priority bids across stages of RFP to identify the right solution, team, methodology, timelines and key selection criteria.
  • Supported content development for key events covergae/report e.g. Deloitte Tech Fast 50
  • Worked with Global Partners to establish local client relationships for global accounts across large pitches/proposals. Spearheaded various national strategic initiatives like Client Service Assessment (CSA) independently.

Bennett coleman and co. ltd. (times group)

Assistant Manager

Jan 2008Jan 2009 · 1 yr

  • Key skills and responsibilities included
  • 1. Content Management
  • 2. Communications
  • 3. Media Relations
  • 4. Events and Conferences
  • 5. Marketing Collaterals
  • 6. Proposal and Bid Management

Educomp solutions ltd

Communications Language Trainer

Jan 2007Jan 2008 · 1 yr

  • Key skills and responsibilities included
  • 1. Communications
  • 2. Content Management
  • 3. Media Relations and Documentation
  • 4. Internal Communications
  • 5. Language Training

Dell

Customer Experience Coach

May 2006Jun 2007 · 1 yr 1 mo · Gurgaon

  • Key skills and responsibilities included
  • 1. Client retention
  • 2. Customer experience initiatives
  • 3. Project Management
  • 4. Client focused external & internal communications

Ge capital

Process Associate

Mar 2004Aug 2005 · 1 yr 5 mos

  • Key skills and responsibilities included
  • 1. Operations
  • 2. Mentoring and Coaching
  • 3. Communications
Client Services

Education

Indian Institute of Management, Lucknow

Executive Masters in Sales and Marketing

Symbiosis Institute of Management Studies

Postgraduate Diploma — Instructional Design

Delhi University

Graduate

Manav Sthali School

High School Diploma

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