K

Kabita Dash , PMP®

Associate Partner

Noida, Uttar Pradesh, India19 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 14+ years in program management and customer success leadership
  • Expertise in SaaS and PaaS solutions for healthcare
  • Proven track record in enhancing customer satisfaction
Stackforce AI infers this person is a Customer Success Leader in the SaaS and Healthcare industry.

Contact

Skills

Core Skills

Customer SatisfactionSoftware Project ManagementAccount Management

Other Skills

Agile Project ManagementBioinformaticsChange ManagementDatabase DesignHealthcare Information Technology (HIT)Healthcare ManagementJBoss Application ServerJSPJavaJavaScriptLinuxManaged ServicesMentoringMySQLOracle

About

Passionate Customer Success Leader | Driving Customer Excellence in Cloud SaaS & PaaS Solutions for healthcare provider Clients Experienced Engineer and Certified Project Management Professional with 14+ years in program management and customer success leadership, and 20 years of overall experience across diverse roles. Specializing in aligning SaaS and PaaS solution delivery with enterprise business objectives to enhance customer satisfaction and drive measurable business outcomes. Core Expertise: • Strategic relationship building for long-term customer success • Tailored solutions to address business challenges and drive growth • End-to-end SaaS & PaaS implementation for seamless customer experiences • Vendor and contract management with a focus on compliance • Expertise in project planning, risk management, and communication • Problem-solving to enhance operational efficiency • Process optimization and continuous improvement

Experience

Carpl - radiology ai platform

3 roles

Director - Customer Success

Promoted

Oct 2024Present · 1 yr 5 mos

Technical Delivery Manager

Feb 2023Sep 2024 · 1 yr 7 mos

Engineering Manager

May 2020Feb 2023 · 2 yrs 9 mos

Account ManagementCustomer SatisfactionTeam LeadershipService-Level Agreements (SLA)Service DeliveryResource Allocation+5

Child health imprints

Product Manager

Apr 2019Apr 2020 · 1 yr · Singapore, India

Account ManagementCustomer SatisfactionTeam LeadershipService DeliveryResource AllocationChange Management+2

Binsar farms private limited

Associate Director

Jun 2018Nov 2020 · 2 yrs 5 mos · Noida, Uttar Pradesh

Account ManagementCustomer SatisfactionTeam LeadershipChange Management

Inicu medical private limited

Product Manager

Sep 2016Oct 2017 · 1 yr 1 mo · New Delhi Area, India

Account ManagementCustomer SatisfactionTeam LeadershipService DeliveryResource AllocationChange Management+2

Oxyent medical

Product Manager

Feb 2016Sep 2016 · 7 mos · Tower - B, DLF Towers, Jasola, New Delhi

Customer SatisfactionTeam LeadershipResource AllocationChange ManagementSoftware Project Management

Studylink india

Solution Architect

Jun 2012Jan 2016 · 3 yrs 7 mos · New Delhi Area, India

Customer Satisfaction

Institute of molecular medicine

2 roles

Asst. Manager IT

Apr 2009Sep 2011 · 2 yrs 5 mos · New Delhi Area, India

Customer Satisfaction

Sr. Software developer

Aug 2005Mar 2009 · 3 yrs 7 mos · New Delhi Area, India

Institute of genomics and integrative biology (csir)

Project Trainee

Mar 2003Feb 2004 · 11 mos · New Delhi Area, India

Education

Manipal Academy of Higher Education

MIT — Infomation Technology

Jan 2000Jan 2003

Aeronatics College

BSc

Jan 1997Jan 2000

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