Harsh Sharma

Associate Consultant

France10 yrs 3 mos experience

Key Highlights

Expert in driving customer experience strategies for Fortune 100 clients.
Proven track record in developing marketing strategies for Fortune 500 companies.
Strong leadership experience managing diverse teams in high-impact projects.

Stackforce AI infers this person is a Fintech professional with expertise in customer experience and data-driven marketing strategies.

Contact

Skills

Core Skills

Management ConsultingCustomer Relationship Management (crm)Business DevelopmentData AnalysisProduct ManagementManagementMarketing StrategyAnalyticsLeadershipTeamwork

Other Skills

Agile Project ManagementC++Data MiningData VisualizationGeospatial ToolsJavaMachine LearningMarketing Mix ModelingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordProgrammingPublic SpeakingR (Programming Language)

About

Passionate about driving social impact through technological disruption/evolution; Inquisitive about extending FinTech to large-cap equity investing for South Asian economies

Experience

10 yrs 3 mos

Total Experience

2 yrs 6 mos

Average Tenure

Current Experience

Bain & company

2 roles

Senior Specialist, Client Engagement, NPS Prism

Mar 2024 – Jun 2025 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

Staffed on cases/accounts in the NPS Prism business
Serviced F-100 insurance-based clients across East Asia on rebuilding their customer experience strategy
Serviced F-50 banking-based clients in Australia on enhancing their customer journey

Customer Relationship Management (CRM)Stakeholder ManagementManagement Consulting

Senior Specialist, Strategy Delivery, GBS

Jun 2023 – Mar 2024 · 9 mos · Gurugram, Haryana, India · On-site

Staffed on cases/accounts in the NPS Prism business
Serviced F-100 insurance-based clients across East Asia on rebuilding their customer experience strategy
Serviced F-50 banking-based clients in Australia on enhancing their customer journey

Customer Relationship Management (CRM)Stakeholder ManagementManagement Consulting

Paytm payments bank

2 roles

Assistant Manager, Growth

Promoted

Mar 2022 – Jun 2023 · 1 yr 3 mos · Delhi, India

Designed daily publications on business performance across departments in collaboration with Product Managers & CEO's office
Managed an internal reporting capability to expand services with stakeholders

Data VisualizationData AnalysisBusiness Development

Junior Manager, Product

Jan 2021 – Feb 2022 · 1 yr 1 mo · Delhi, India

Recovered organization's debt with debit card partners by creating operational workflows to gather funds from subscription defaulters
Prevented unnecessary freezing of capital by conducting device check workflows to reach out to customers with outdated Android/IOS software
Promoted quick mobile based investments in the form of app powered Fixed Deposits with partner banks for Paytm's neobank, Paytm Payments Bank

Product ManagementManagementData Analysis

Axtria - ingenious insights

2 roles

Business Associate

Promoted

Jun 2019 – Jul 2020 · 1 yr 1 mo

Developed robust marketing strategies based on marketing mix modelling for several Fortune 500 listed Pharma companies by optimizing ROI from over a dozen channels such as social media, TV, radio, events , etc.
Forecasted revenue enhancement using greedy algorithms.
Reduced sales cannibalization from free sample distribution for a Fortune 200 client by adopting the Newsvendor Econometric Model to strike a balance between opportunity lost and over-campaigning

Marketing StrategyData MiningAnalytics

Business Analyst

Jun 2018 – May 2019 · 11 mos

Revamped commercialization journey of a patented drug for Fortune 200 client.
Supported onshore consultants, building a pipeline of services worth $200K for US-based pharma client

Data AnalysisStatisticsAnalytics

Indian institute of remote sensing (iirs), indian space research organization (isro)

ISRO (Indian Space Research Organization) - Research Intern

Mar 2015 – Aug 2015 · 5 mos · Dehra Dun, Uttarakhand, India

Climate change based research intern on studying the receding pattern of the Himalayan glaciers.
Analyzed Gangotri glacier dynamics using geospatial tools and remote sensing.
Used open source Landsat-6,7,8 missions data for feature tracking and Sentinel-1 microwave data to understand the operations of Interferometry, a breakthrough technology in the field of satellite imagery

Data AnalysisGeospatial Tools

Share - growing a new generation of leaders

Network Manager

Aug 2013 – Jul 2017 · 3 yrs 11 mos · IIT Roorkee Chapter

Local chapter of global student think tank comprising a team of 25+ individuals passionate about solving the socioeconomic problems through live projects, rigorous discussions, case studies etc.
Acted as a project ,manager in consulting projects with startups GradeStack and Curofy.
Represented ShARE IIT Roorkee at World Seminar 2013 held at IIT Bombay and South East Asia Regional Seminar 2015 held at IIM Bangalore.

LeadershipTeamwork